BUSINESS COMMUNICATION
Prepared by :
Aakanksha Bajaj
Eram Fatima
Keshav Mittal
Aarushi Kumar
Ankur Gupta
Major Topics
Ethics Defined
Trust and Total Quality
Values and Total Quality
Integrity and Total Quality
Responsibility and Total Quality
Managers Role in Ethics
Organizations Role in Ethics
Handling Ethical Dilemmas
Ethics Training and Codes of Business Conduct
Models for Making Ethical Decisions
Beliefs versus Behavior: Why the Disparity?
2
Ethics Defined - 1
Ethics is the study of human behavior within a moral
context.
Morality refers to the values that are subscribed to and
fosters by society in general and by individuals within the
society
Ethics attempts to - apply reason in determining rules of
human behavior that translate morality into everyday
behavior.
Ethical Behavior It is that which falls within the limits
prescribed by widely accepted moral values.
3
Ethics Defined - 2
Guidelines for Determining Ethical Behavior
Ethics Defined - 3
Factors That Influence Ethical Behavior
11
Stimulate discussion
Facilitate, dont preach
Integrate ethics training
Highlight practical applications
13
Self-Interest/Self-Protection
Conflicting Values
Tangible/Intangible Immediate Deferred
Making Ethics Tangible and Immediate
15
Questions/Queries
16