IS-A-DBM Scenarios
Master Data
SAP FOR AUTOMOTIVE
User Interfaces
New
Car
Sales
mySAP ERP
SAP NetWeaver
Processes at Dealership
Interface Technology
Accounting
Multi-brand capable
BRAND &
Customer
CUSTOMER
Management
Used
Car
Sales
Service
Parts
Sales
Service
Fulfillment
Warranty
Parts
Management
Vehicle
Services
LEASING &
Vehicle
Sales/
FINANCE
Administration
AU T O S
DEALERSHIP
Value Drivers
Customer
Satisfaction
Visibility of
Vehicle Inventory
Multi-brand
Capability
Used
Car
Sales
Accounting
BRAND &
Customer
CUSTOMER
Management
Service
Fulfillment
Parts
Management
Vehicle
Services
Warranty
Service Fulfillment
LEASING &
FINANCE
Vehicle Sales/
Administration
Service
Parts
Sales
AU T O S
DEALERSHIP
Value Drivers
Customer
Satisfaction
Catalog
Integration
Multi-brand
Capability
Warranty
Claims
Cost
Control
Optimization of
Utilization of
Inventory and
Parts Stock
Workshop Personnel Availability Check
End-to-end
Process
Warranty
Used
Car
Sales
Service
Parts
Sales
Service
Fulfillment
Accounting
BRAND &
Customer
CUSTOMER
Management
Warranty
Parts
Management
Vehicle
Services
LEASING &
Vehicle
Sales/
FINANCE
Administration
AU T O S
DEALERSHIP
Value Drivers
Customer
Satisfaction
Vehicle Recalls
Cost Control
Warranty Claims
Administration
Used
Car
Sales
Service
Parts
Sales
Service
Fulfillment
Accounting
Lean Dealer
Complaint Management
Lean Marketing
BRAND &
Customer
CUSTOMER
Management
Warranty
Parts
Management
Vehicle
Services
LEASING &
Vehicle
Sales/
FINANCE
Administration
AU T O S
DEALERSHIP
Value Drivers
Common Customer
& Vehicle database
Information
Available at Hand
Increase Share of
Wallet
Customer
Analytics
ROLE-BASED
USER INTERFACES
Dealership
finance
Parts management
Parts
INTEGRATED
APPLICATION
Vehicle service
Customers
Vehicles
Human resources
Customer management
MULTI-BRAND
& LOCATION
LEADING
APPLICATION &
TECHNOLOGY
PLATFORM
DEPLOYMENT
METHODS
Dealer A
Controlling
Dealer B
Dealer C
Service
Point E
Service
Point D
Service
Point F
Holding
Agenda
Quotation Process
Assign Customer &
Create Quotation
Sales Order
Convert Quotation to
Order
Inbound Logistics
Create PO, GR and
Invoice for vehicle
Delivery
Create Goods Issue
(for the vehicle)
Billing
Sales order billing &
invoice
Quotation Process
Assign Customer &
Create Quotation
Activity
Sales Order
Convert Quotation to
Order
Inbound Logistics
Create PO, GR and
Invoice for vehicle
Delivery
Create Goods Issue
(for the vehicle)
Billing
Sales order billing &
invoice
Quotation Process
Assign Customer &
Create Quotation
Sales Order
Convert Quotation to
Sales Order
Vehicle Quotation
Search vehicle
Check and complete customer and vehicle
data
Enter quotation and pricing details
Check credit limit
Print quotation
Inbound Logistics
Create PO, GR and
Invoice for vehicle
Delivery
Create Goods Issue
(for the vehicle)
Billing
Sales order billing &
invoice
Quotation Process
Assign Customer &
Create Quotation
Sales Order
Convert Quotation to
Sales Order & Splits
Inbound Logistics
Create PO, GR and
Invoice for vehicle
Delivery
Create Goods Issue
(for the vehicle)
Sales Order
Convert quotation or create a new sales order
Check & complete customer & vehicle data
Order and pricing details
Check credit limit
Print sales order
Split order into Multiple payers and bill-to-parties
Pricing details per split
Billing
Sales order billing &
invoice
Quotation Process
Assign Customer &
Create Quotation
Sales Order
Convert Quotation to
Sales Order & Splits
Inbound Logistics
Create PO, GR and
Invoice for vehicle
Delivery
Create Goods Issue
(for the vehicle)
Billing
Sales order billing &
invoice
This step is required in a Build to Order scenario i.e. when the Dealer does not have stock and raises a PO for the same
The dealer can raise a PO through the DBM system and a PO automatically gets generated in the ERP system (Interface needed)
Once the dealer receives a vehicle against this PO, he creates a GR and Invoice (all through a single DBM window)
Quotation Process
Assign Customer &
Create Quotation
Sales Order
Convert Quotation to
Sales Order & Splits
Inbound Logistics
Create PO, GR and
Invoice for vehicle
Delivery
Create Goods Issue
(for the vehicle)
Billing
Sales order billing &
invoice
Inventory Management
Status tracking
Print shipping document
Quotation Process
Assign Customer &
Create Quotation
Sales Order
Convert Quotation to
Sales Order & Splits
Inbound Logistics
Create PO, GR and
Invoice for vehicle
Delivery
Create Goods Issue
(for the vehicle)
Sales Order
Billing
Billing
Sales order billing &
invoice
Agenda
Parts Delivery
Goods issue and
inventory management
Parts Sale
Order, vehicle, and pricing details
Standardized catalog interface
Credit limit check
Part Supersession and availability
check
Trigger purchase requisition for
missing
parts (external or internal)
Print order
Billing
Create and post billing
documents
Cash Desk
Settle customer
payment transactions
Parts Delivery
Goods issue and
inventory management
Billing
Create and post billing
documents
Cash Desk
Settle customer
payment transactions
Parts Delivery
Goods issue and
inventory management
Billing
Create and post billing
documents
Cash Desk
Settle customer
payment transactions
Parts Delivery
Goods issue and
inventory management
Billing
Create and post billing
documents
Cash Desk
Settle customer
payment transactions
Cash Desk
Agenda
Service Order
Convert Quotation to
Service Order
Confirm Order
Create PO, GR and
Invoice for vehicle
Split Order
Split order for jobs and
warranty claims
Billing
Service order billing &
invoice
Service Order
Convert Quotation to
Service Order
Confirm Order
Create PO, GR and
Invoice for vehicle
Split Order
Split order for jobs and
warranty claims
Billing
Service order billing &
invoice
Service Order
Convert Quotation to
Service Order
Confirm Order
Record time spent/
material consumed
Split Order
Split order for jobs and
warranty claims
recalls
Billing
Service order billing &
invoice
Service Order
Convert Quotation to
Service Order
Confirm Order
Create PO, GR and
Invoice for vehicle
Split Order
Split order for jobs and
warranty claims
Billing
Service order billing &
invoice
Service Order
Convert Quotation to
Service Order
Confirm Order
Create PO, GR and
Invoice for vehicle
Split Order
Split order for jobs and
warranty claims
Billing
Service order billing &
invoice
Service Order
Convert Quotation to
Service Order
Confirm Order
Create PO, GR and
Invoice for vehicle
Split Order
Split order for jobs and
warranty claims
Billing
Service order billing &
invoice
Agenda
Warranty Order
Create Service Order
for Warranty
Split
Create splits for jobs,
warranty, recall etc
Claim creation
Create claims with
defect codes, roles etc
Reimbursement
ERP Warranty claim
settlement
Warranty Order
Create Service Order
for Warranty
Split
Create splits for jobs,
warranty, recall etc
Claim creation
Create claims with
defect codes, roles etc
Reimbursement
ERP Warranty claim
settlement
Warranty Order
Create Service Order
for Warranty
Split
Create splits for jobs,
warranty, recall etc
Claim creation
Create claims with
defect codes, roles etc
Reimbursement
ERP Warranty claim
settlement
Warranty Order
Create Service Order
for Warranty
Split
Create splits for jobs,
warranty, recall etc
Claim creation
Create claims with
defect codes, roles etc
Reimbursement
ERP Warranty claim
settlement
Warranty Order
Create Service Order
for Warranty
Split
Create splits for jobs,
warranty, recall etc
Claim creation
Create claims with
defect codes, roles etc
Reimbursement
ERP Warranty claim
settlement
Warranty Order
Create Service Order
for Warranty
Split
Create splits for jobs,
warranty, recall etc
Claim creation
Create claims with
defect codes, roles etc
Reimbursement
ERP Warranty claim
settlement