Quality Management
System
Presented by
What is a QMS?
The short answer:
QMS Definitions
A Quality Management System is:
System for managing the quality of
an organization
Includes everything in the
organization that relates to quality:
Products
and services
Processes
Operations
Customer Satisfaction
QMS Description
As required by ISO 9000:
QMS Description
Quality Standard
or Regulation
ISO 9001:2000
Process Verified
ISO Guide 65
Quality System
Assessment
Program
National Organic
Program
Product or Service
Consistent quality
feed
Identity Preserved
livestock or grain
Consulting Service
Organic Certification
and Organic
Production
Beef Export
Verification (BEV)
What makes it so
special?
Process Approach to management
Integration of processes into a
System/ Interrelation of all activities
Continual Improvement at all levels
Communication among all employees
and management that leads to full
utilization of everyones talents
DEFINITION
A desired result is achieved more
efficiently when activities and
related resources are managed as a
process.
PROCESS collection of
interrelated activities that transform
inputs into outputs
DEFINITION
Identifying, understanding, and
managing interrelated processes as a
system contributes to the
organizations effectiveness and
efficiency in achieving its objective.
INPUTS
Sub-process
MEASURE
MANUFACTURE
VERIFY
OUTPUT
VALIDATION
SYSTEM-
MAKING BREAKFAST
COFFEE
VALIDATION
VERTCAL
MANAGEMENT
vs.
QUALITY
MANAGEMENT
SYSTEM
Vertical Management
Inputs
Administration/Manag
ement
Marketing
Research and
Development
Purchasing
Production
Outputs
Vertical Management
Style
Custom
ers
Resource
Managem
ent
Requireme
nts
Input
Custom
ers
Measuremen
t, Analysis
and
Improvement
Product
Realizatio
n
Produ
ct
Outp
ut
Satisfacti
on
Quality Management
Style
Ensure Customer
Satisfaction
Improve Quality System
Enhance Control of
Resources
Improve Suppliers
Performance
ISO 9000
REQUIREMENTS
2.
Just a Refresher
Management Responsibility
Management Commitment
Customer Focus
Planning (Objectives & QMS)
Responsibility, Authority and
Communication (Management
Representative)
Management Review
7.1 Planning
7.2 Customer-Related Processes
7.3 Design and Development
7.4 Purchasing
7.5 Production and Service Provision
7.6 Control of Monitoring and
Measuring Devices
Product Realization
Planning of Product
Realization
Product Realization
Customer-Related Processes
Determination of requirements
related to the product
Review requirements related to
the product
Customer communication
Product Realization
Design and Development
Planning
Inputs
Outputs
Review
Verification
Validation
Control of changes
Purchasing Process
Purchasing Information
Verification of Purchased
Product
Product Realization
Production and Service
Provision and
Control of Production
Service Provision
Validation of Processes
Identification and Traceability
Customer Property
Preservation of Product
General
Monitoring and Measurement
Control of Nonconforming Product
Analysis of Data
Improvement
8.1 General
8.2 Measurement
Customer Satisfaction
Internal Audit
Monitoring and Measurement of Process
Monitoring and Measurement of Product
Improvement
Continual Improvement
Corrective Action
Preventive Action
Custom
ers
Resource
Managem
ent
Requireme
Input
nts
Custom
ers
Measuremen
t, Analysis
and
Improvement
Product
Realizatio
n
Produ
ct
Outp
ut
Satisfacti
on
QUALITY
MANAGEMENT
PRINCIPLES
Continual
Improvement
Factual Approach
to Decision
Making
Mutually
beneficial
supplier
relationship
THANK YOU
for Your Participation
Beth Hayden,
Process Verified Program Manager
Grain Inspection, Packers and Stockyards
Administration
Beth.E.Hayden@usda.gov
202 205-4007