Rimini Street
Delivers value added services through specific dedicated teams.
All included in its support program i.e. No additional cost.
Full-time Equivalents as deliverables
Spinnaker Support
On demand value added services.
Delivered via general support and managed service teams.
Soft wares vendors as Oracle and SAP do not deliver GTRC updates post maintenance agreement cancellations.
Rimini Street
Both Rimini and Spinnaker deliver updates for Payroll clients tailored updates.
Has a dedicated global large scale GTRC Team of over 200 professionals.
Has its own payroll calculation engine (replaces tax engine used by SAP).
Spinnaker Support
Does not delivers GTRC for Oracle-PeopleSoft Products but has 25% support team dedicated to GTRC for JDE Practice.
Onboarding
Normally takes 3-4 months for complete transition from Software vendor maintenance
to third-party support.
Named Account Manager and PSE are involved in onboarding, additionally Onboarding
Account Manager is included to ensure consistent onboarding process.
When transition completes the project is handed to Named Account Manager for primary
business and PSE for support services.
Spinnaker Support
ASL oversees an assigned Onboarding Project Manager who is responsible for leading the
transition process
Archiving
Some enterprises cancel the software vendors
maintenance agreement while running older release of the
software.
To upgrade, a customer must have access to the new
content, which is done via creating an achieve of upgrade
content.
Achieving being a quite complex, time consuming process
it can be a challenge to archive without violating the IP
rights.
Rimini Street and Spinnaker Support both provide ISO 90001:2008 certified
archiving services.
Rimini Street
Created and delivered over 1,000 achieves to clients and delivered many
achieves.
Has regional archiving teams that work in concert with dedicated customer
support team during onboarding.
Rimini Street
Supports Oracle PeopleSoft and SAP Hana database.
Spinnaker Support
Does not support Oracle PeopleSoft and SAP Hana database.