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E-Business Suite Release 12 Collections

An Overview

The following is intended to outline our general

product direction. It is intended for information
purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions.
The development, release, and timing of any
features or functionality described for Oracles
products remains at the sole discretion of Oracle.

Objectives
Understand important changes in collections
functionality in release 12
Understand most commonly reported implementation
issues
Know about resources for additional information

Topics
Key Concepts
New functionality for Oracle Receivables users
Additional functionality for Oracle Advanced
Collections users
Integration points
Implementing Collections
Best practices throughout
Where to go for more information

Key Concepts You Must Know

Delinquency

Work Queue

Segments

Release 12
Collections
Collection
Method:
Dunning Plan
or Strategy

Scoring

Payments
& Promises

Do you know?

New functionality for release 12 AR users

Code from Oracle Advanced Collections for licensed

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AR Customers
New system setup and maintenance tool
Designed for functional managers
Profiles automatically set at System level
Includes pre-seeded elements
Requires DBA knowledge to extend

Do you know?

New functionality for release 12 AR users

Code from Oracle Advanced Collections for licensed

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AR Customers
New automated processes
Identify delinquent customers (non-configurable scoring)
Assign and update collector work
Execute dunning
Assign dunning follow up calls
Reconcile promises to pay

Do you know?

New functionality for release 12 AR users

Code from Oracle Advanced Collections for licensed

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AR Customers
New end-user screens

Work assigned when actionable

Data on single screen with multiple tabs

Customer focus at four levels of business

Visibility to summary/details of transaction

Payments, promises to pay, disputes, adjustments

Integration with AR, Payments, Notes, Tasks

Do you know?

New functionality for release 12 AR users

Code from Oracle Advanced Collections for licensed

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AR Customers
Same out of the box reports
AR transactional
Collections collector performance
plus DBI for Receivables and Collections Management

AR collections workbench 11i vs Release 12

AR collections workbench 11i

Collections capability in Release 12 AR

Collectors To Do List:

Collectors To Do List:

Customer Search

Call Scheduler

Aging Reports

Operational Data Level

Work Queue

Collections Data Level

Customer (Party)

Account

Account

Bill To Site

Bill To Site

Transaction

Transaction

Multiple Responsibilities for Multiple

Orgs
Collector: Manually Assigned

(Customer Profile/Collector field)

Calls: Manually Scheduled

Multi org enabled

Collector: Manually or Automatically

Assigned (AR or Territory Management)

Calls: Automatically Scheduled or Manual

(Tasks tab)
Delinquencies: Automatically Identified
Automatic Promise to Pay Reconciliation
Automatic Broken Promise Follow Up Task

Goodbye To: Customer Calls Screen

Goodbye To: Customer Accounts Screen

Goodbye To: Account Overview Screen

Goodbye To: Correspondence Screen

Goodbye To: Transaction Overview Screen

Goodbye To: Scheduler Screen

Account Detail Form:

Moved to Transaction Workbench

Hello to: Collectors Work Queue

Hello to: Single Collector Screen

Plus more for Advanced Collections Users

Custom 1

PLUS
2 custom tabs

Custom 2

and Loans and Leasing Integration

PLUS for Lease Management Collections

Case Management tab
Contracts tab

Collections in AR or Advanced Collections

Advanced Collections in release 12

Collections Features in AR release 12

Seeded Scoring Components
Seeded Metrics
Collection Method:

Dunning Plans (Aged Dunning)

7 tabs in Collections window:

Profile, History, Account,

Transaction, Aging, Tasks, Notes

Configurable Scoring Components

(Queries or Functions)
Configurable Metrics (Queries or

Functions)
Configurable Customer

Segmentation (Views)
Collection Methods:

Dunning Plans

Configurable Strategies
Staged Dunning (Strategy)
Complex Collections

Up to 14 tabs in Collections window

Integration with Call Center apps,

Territory Manager, Loans, Leasing

What to Install for Which Feature?

If you want to:
Send letters to customers
Take payments from
customers
View customer invoices online
Assign collector groups to
customers
Track customers interactions
Assign collectors to Collection
territories
Post and read notes
created during customer
calls

You need to install:

XML Publisher (aka BIP)
Payments (formerly iPayments)
Bill Presentment
Architecture (AR module)
Resource Manager*
Interaction Manager*
Territory Manager*
Notes*
* EBS Applications Foundation JTA module

Putting the Pieces Together

Questionnaire
Checklist
Setup Tasks

Putting the Pieces Together

2007 Oracle Corporation Proprietary and Confidential

Implementing release 12 Collections

Collections Implementation Support

Collections Implementation Support

Collections Implementation Tool

Collections Implementation Tool

Resources, Roles and Access to Data

Create employee in HR
Create user in System Administration for employee
Make user Resource/Resource Group in Resource Manager
Three resource roles in r12
Collections Administrator
Collections Manager
Collections Agent
Use MOAC Security Profiles to manage access
To associate collectors to Operating Units
Metalink Notes:
Note:230346.1 - How To Setup a Collections User Account

Assigning Collectors to Customers

Determines works assignment
Use the "Collector" field in Oracle Receivables' Customer Standard screen
Assign collectors to Accounts or Bill to Locations
Use the Territory Manager module
Assign collectors to Customers (Party) , Accounts, or Bill to Locations
Useful for large organizations
Can associate a collector by defined qualifiers
Metalink Notes:
Note 314374.1- New Functionality of Collectors and Resources in 11i.IEX.H
Note 367373.1 - How to Setup Territories/Resources/Collectors to work with Collections after 11i.IEX.H is
Installed
Note 379585.1- How do you assign a Group to a Customer in AR instead of an individual Collector?
Note 732828.1 - How do you use IEX: AR Collectors To Resource Collectors and IEX: Resource
Collectors to AR?

Collections Methods
Dunning Plans
Used for Aged Dunning
Dunning calls can be scheduled optionally
Dunning callback appears in collectors work list as a Task
Uses BIP Dunning Letter templates
Collections Strategies
Used for Staged Dunning and complex collections actions
Supports complex call/send activity combinations
Letters automatically sent
Call appears in collectors work list as Strategy Work Item
Uses BIP Dunning letter templates
Metalink Notes:
454908.1- How do you migrate Staged Dunning in AR to Advanced Collections r12?

For more information:

BIP (XML Publisher)
www.oracle.com/appserver/business-intelligence/b
i-publisher.html
See OracleMetaLink note 316447.1, About Oracle
BI Publisher 5.5, for the latest E-Business Suite
release.
Visit BI Publisher on Oracle Technology Network
(OTN)
Download the standalone version search for
Oracle Application Server Products
Visit the BI Publisher Discussion Forum

For More Information on

BIP (XML Publisher) in Collections
Impacts
Customers sending any correspondence
Solution
Install XML Publisher
Use CUPs (for fax or print output)
Metalink Notes:
Note 401619.1 - How Do I Troubleshoot XML with Collections?
726427.1- Cannot Print/Email/Fax Dunning Letters in R12, Why??
Note 420248.1 - Custom Template For Dunning Does Not Spawn
Oracle Collections Delivery Program
Note 461196.1 - Where is the XML Data stored for Collections
correspondence or Dunning kept?

Need more information?

Advisor Webcasts, Transfer of Information, Oracle University
Classes

Thank You