PROJECT TITLE

A study on :

STUDENT
SATISFACTION
IN JETKING
Prepared by: PARUL GUPTA
Roll no. 1204MBA15

INTRODUCTION OF
JETKING
Jetking is an ISO 9001:2008 certified company

is Indias foremost computer hardware and

networking institute .
It was founded in 1947 as an electronics
manufacturing and training company and has
evolved into a leading IT institute.
Provide 100% job gurrantee across all the
100 centres across India in the field of IT.

Jetking provide courses like JCHNE+Cloud,

MNA+Cloud and SMART GRAD+ Cloud with
job placement offer.
It has also international presence in Nepal
and Vietnam.

MISSION AND VISION OF

JETKING
MISSION : To become a world class engine for

employment through an efficient partnership

network.
VISION: To provide economic independence

to 10 million people in India and overseas.

VALUES: Quality ,Trust, Self motivation,

Innovation, Learning and Teaching.

CUSTOMER SATISFACTION

It is a measure of how products and services

supplied by a company meet or surpass

customer expectation.
Customer satisfaction is defined as "the

number of customers, or percentage of total

customers, whose reported experience with a
firm, its products, or its services (ratings)
exceeds specified satisfaction goals."

HOW JETKING PROVIDE SATISFACTION

Hardware and Networking is one of the best

careers in the field of IT and Jetking provide its

students by 100% job placement in IT field.
In Jetking , there are job profiles like

Network Administrator
Network System Engineer
Network Service Technician etc

Prepare students to face interview.

Guide students through various processes like

Resume making
Mock interviews etc.

OBJECTIVES OF STUDY
To study the courses in which the students

have maximum interest and expectations

from Jetking.
To study about the infrastructure and quality

of courses provided by Jetking to the

students.
To study about the placement opportunity

provided by Jetking to the students.

RESEARCH METHODOLOGY
Sampling Unit : To study about the service provided by

Jetking to the students.

Sampling size: In this project in Jetking, the sampling
size have taken is 100.
Sample area: Jetking
Sampling Procedure : Personal interviews with student
of 12th standard and college going students.
Contact Method :
- questionnaire.
Sample design : pie charts.

DATA COLLECTION:
Primary data: It was collected through

questionnaire.

Secondary data : It was collected through : company manuals

magazines
websites etc.

DATA ANALYSIS

Q.1. In which course you have taken admission?

15

80

JCHNE + CLOUD
MNA + CLOUD
SMART GRAD +
CLOUD

INTERPRETATION
This show that 80% have taken JCNE+CLOUD, 15% have taken
MNA+CLOUD and 5% have taken SMART GRAD+CLOUD.

Q.2.What kind of expectations do you have from

Jetking?
35

50
15

GOOD PLACEMENT
OVER ALL
DEVELOPMENT
HIGHER PACKAGE

INTERPRETATION
From above we can see that 50% students want good
placement,35% students want over all development ,15% want
higher package.

Q.3. How do you find Jetking?

22

25

24
35

Excellent
Good
Average
Poor

INTERPRETATION
This data infer that 25% find Jetking Excellent,35%
find good, 24 %find average, 22% go with poor.

Q.4. How much are you satisfied with the faculty of

Jetking?

7% 12%
42%

39%

HIGHLY SATISFIED
SATISFIED
AVERAGE
DISSATISFIED

INTERPRETATION
From above we can see that 26% students are highly
satisfied and 48% are satisfied, 20% find it average & 6% are dissatisfied .

Q.5.Do you want any improvement in infrastructure of

Jetking ?
15
85

yes
No

INTERPRETATION
Bulk of students want improvement in the
infrastructure of Jetking i.e. 60%. So the improvement can
be in areas like more classrooms, good quality furniture,
e- class learning etc.

Q.6. what satisfy you the most while choosing IT institute?

33%

43%
24%

PLACEMENT VALUE
SERVICE VALUE
REPUTATION OF
INSTITUTE

INTERPRETATION
Placements value satisfy 45% students , where as
service value satisfy 25% of students, 35% of the students
are satisfied with the reputation of institute.

Q.7. Do you find any improvement in your personality due

to personality development classes of Jetking?
35
65

Yes
No

INTERPRETATION
65% students find improvement in their personality
but 35% have not.

Q.8. Does Jetking gives better placement than other IT

institutes?

15

30

15
40

Strongly Agree
Agree
Disagree
strongly disagree

INTERPRETATION
From this, it is clear that 40% students are strongly
agree, 30% students agree that Jetking gives better placements , around 20%
students are disagree and 10% students are still not satisfied.

Q.9 Will you refer other students to join Jetking?

25%

75%

Yes
No

INTERPRETATION
The above data show that 75% students refers
other to join Jetking, and rest i.e. 25% dont refer.

FINDINGS :
Bulk of the students has taken admission in JCHNE

+ cloud course i.e. 80%.

Most of the students expects from the

institute good placement i.e. around 50%.

48% students are satisfied with the faculty of

Jetking.

65% students have found improvement in their personality due

to personality development classes.

Around 70% people are satisfied by the placements provided

by the Jetking.
Around 75% of students have given their opinion that they

would love to refer Jetking to other students.

60% students want improvement in infrastructure.

SUGGESTIONS
Jetking should improve its infrastructure to attract new

students.
It should add more courses which help in improving students

personality.
Jetking should invite new and good companies for the students

to increase their placement satisfaction level.

LIMITATIONS OF THE STUDY

The information collected may not be 100% true so, it can be

bias.
Time consuming process.
Lack of initiative by students.
Study is limited to 100 students.