Six Sigma in
Motorola
Arjun Radhakrishnan
13ME217
Sumukha M Harish
13ME269
Introduction
Six Sigma is a data-based methodology to
improve performance by reducing
variability.
To reduce variation
To reduce defects /rework
To improve yield /productivity
To enhance customer satisfaction
To improve the bottom-line
To improve top-line
Shortening cycle-time
What is Sigma?
, where Y = outputs
X = inputs
Statistical methods
Desired state of affairs is decided
Simultaneous monitoring of inputs and
outputs
Consistency
Six Sigma
Methodology
DMAIC
DMADV
Operational Benefits of
Six Sigma
Reduces Wastage
Steps
Elimination of Defects
The major challenge faced
by Motorola while
implementing Six Sigma was
the tendency of employees
to fudge the system rather
than make improvements.
Motorola ensured the
success of Six Sigma by
making employees the
stakeholders of the concept.
Training
Motorola started with a bottom-up approach i.e.
training the lower strata of workers first.
It didnt work out as many workers required
remedial education to understand statistical
process control and other techniques.
Motorola established Motorola University in
1992 to provide executive training on Six
Sigma.
By late 1990s, Motorola spread Six Sigma
competency throughout the organisation and
developed strong Six Sigma teams.