key
activities
value
proposition
customer
relationships
key
partners
customer
segments
cost
structure
revenue
streams
key
resources
channels
4
images by JAM
CUSTOMER SEGMENTS
VALUE PROPOSITIONS
1Customer Segment
Customer groups represent separate segments if:
-
1Customer Segment
Types:
- Mass market
- Segmented market
- Diversified (multiple unrelated segments)
- Niche market
- Multi sided platform or market
2Value Proposition
Creates value for customer through a
distinct mix of elements that satisfies its
needs.
http://ecorner.stanford.edu/authorMaterialInfo.html?mid=2879
Value
Proposition Types
2
Qualitative
Quantitative
- Newness
- Price
- Performance
- Customization
- Getting the job done
- Design
- Cost Reduction
- Risk Reduction
- Accesibility
- Status
- Convenience
- Brand
- Usability
Value Proposition
Canvas
A helpful tool to project, test and build the
value business proposition of customers in
a more structure and reflective way.
http://www.youtube.com/watch?v=xTtvwAmjais
Value Proposition
Canvas
Customer Gains gather all the customers benefits and desires, and
may span personal, functional, or economical etc. For example, this
box could include positive emotions, functional requirements, or
specific cost savings.
Value Proposition
Canvas
Gain Creators describe how your product creates
customer gain, how it offers an added value to
your customer.
Can be Categorized: