Differentiating DELL with

DELL Management
Console
Technical Overview

Luis Gadpaille
DELL|Symantec Solutions Consultant

Agenda

1. Back to Basics
2. DMC Overview
3. Additional functionalities at a
price

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Projects

IT Pain Points

Users

Existing Vulnerabilities
Audits

Windows 7 migration
TIME

Manual Installations

Desk Visits
Inventory up to date
New Vulnerabilities
TIME
TIME

Security

Not enough Support personnel

Too many computers

Server is Down I didnt know

TIME
Deploy Computers
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Viruses

Spywares

Low Budget

TIME

Patches are installed?

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1. Customers with more than 75

computers
2. A customer with too many servers
3. Customers with several offices
4. Customers with not enough Tech
Support Human Resources
5. A customer that is evaluating Desktop
or Server Virtualization
6. A customer that is planning to migrate
and standardize to Windows 7
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IMPORTANT: Identify with whom are you

going to talk about System Management
IT Staff Level: Need to talk about the pain points

Finance, CFO, CIO, Directors Level: Need to talk

based on Benefits, TCO and ROI, not about product

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Questions you should do to your

customers
Do you know today with accuracy how many desktops, laptops,
servers, mobile devices and software licenses your organization
currently owns?
How confident are you that your endpoints are protected and
secure?
Are you spending money on software licenses that arent being
used?
Is it difficult to successfully deliver software in your
environment? Do too many of your software distributions fail?
Are you concerned about having difficulties with an operating
system or hardware migration project such as Windows 7?
Are manual tasks negatively impacting the productivity and
effectiveness of your IT department?
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Agenda

1. Back to Basics
2. DMC Overview
3. Additional functionalities at a
price

Confidential

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DELL Management Console

Free console that reduce

Complexity
Focus on managing what is
most important to your
business
Simplified architecture for
heterogeneous
environments
Designed to complement
and integrate
Optimized for critical IT
operational efficiency

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FEATURES OVERVIEW

Dell Management
Console includes:
Discovery/inventor
y
Reporting
Hardware
Monitoring
Hardware update
Hardware
configuration
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Dell Management Console offering

Warranty reporting
Discovery
BIOS/firmware/driver updates
Remote BIOS configuration
HW component inventory & configuration
HW health alerting & performance monitoring
DMC-Clients plug-in for client management
More
SO ALWAYS ASK YOUR CUSTOMER HOW THEY
ARE ACHIEVING THIS TODAY
MANUALLY?
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FEATURES OVERVIEW
Discovery/Inventory

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FEATURES OVERVIEW
Reporting

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FEATURES OVERVIEW
Hardware Monitoring

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FEATURES OVERVIEW
Basic OS Monitoring

Provides a standard set of performance counters

across supported Microsoft Windows and Linux
operating systems

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FEATURES OVERVIEW
Hardware Update

Central point to receive and distribute updates

reduces change management risk.

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FEATURES OVERVIEW
Hardware Configuration

User-friendly, central control of configuration

changes saves time and ensures consistency.

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Benefits of DMC
Centralize Console (Web)
Solution installed in a single server
Less hardware issues thanks to hardware updates installed
Proactivity
Complete hardware information of my servers, desktops and
laptops
Solution can scale to other functionalities. Im not tied up.
Resolve a hardware situation before it gets worst
More...

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How to start?
1. Take a look at the
Quickstart video with
your customer BEFORE
they install
http://dell.symantec.com/system/fi
les/resources/videos/DMC_QS_Video/
DMC_QS_Video.html

2. Share the User Guide

with your customer:
http://support.dell.com/support/ed
ocs/software/smdmc/202/en/ug/pdf/d
mc202ug.pdf

DMC Quickstart Video

3. Engage DELL
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What happens if I need more

functionalities that are not included with
the free DMC?

No problem you already have the base of it installed.

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Agenda

1. Going Back just a little

2. DMC Overview
3. Additional functionalities at a
price

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DMC Positioning
3. App Level

App patching
App configuration
App packaging
App deployment
App inventory
App health monitoring

2. OS Level

Manage
the full stack

OS Patch Management
OS Configuration
Imaging / Scripted OS Install
OS Inventory
OS Performance monitoring

$$$

1. Hardware Level
BIOS/firmware/driver updates
BIOS configuration
boot order
device on/off
HW Component inventory
& configuration
HW health status

De
FREE

Dell & Symantec solutions do NOT

compete they complement
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IT Lifecycle Management
Recycle
Transition
and
Decommissioning

Client and
Server
Management
Suites taaggiinngg
nn
ttiioo
uucc
odd
PPrro

Monitor
and Track

enntt
me
m
e
r
e
i
ettir
Re
R

nntt
mee
eem
ccuurr
PPrroo

Remote
Assistance
and
Troubleshooting

Asset
Discovery
and
Inventory

SSt

Business
Continuity

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Application
Packaging
and QA

Software
Management

Patch
Management

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Imaging,
Deployment
and
Configuration

Audit and
Compliance

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Dell Management Console Architecture

Symantec Management
Platform
http://

Symantec Mgmt Platform

Framework that provides

common features for all solutions
that plug into it (e.g., discovery,
inventory, roles, alerts, reporting)

Symantec
Mgmt.
Platform
CMDB

Dell Mgt Console

Dell Client Mgr.
Symantec
Altiris
SDK Partners

Dell Mgmt. Console

Software included with every
purchase of Dell hardware
Dell hardware-specific
embedded intelligence
Built on Symantec Management
Platform

Symantec/Altiris Plug-ins
20+ solutions from Symantec
Managed Devices

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Leverage common UI, CMDB &

agent
add functionality - Global
not Marketing
complexity

Dell Management Console

Same framework, same console, same database = less
time spent on management tasks
ALTIRIS SERVER
MANAGEMENT
SUITE

ALTIRIS CLIENT
MANAGEMENT
SUITE

MORE
OPTIONS
AVAILAB
LE

DELL MANAGEMENT CONSOLE

Symantec Management Platform
CMDB
SQL

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Altiris Product Family

Client Management

Server Management

IT Service Management

Inventory and discovery

Inventory and discovery

Asset Management

Imaging and provisioning

Provisioning

Software and patch

management

Software and patch

management

License Usage
and Compliance

Remote administration

Monitoring and alerting

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Service Desk
Change Management

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Altiris Product Family

Client Management
Inventory and discovery
Imaging and provisioning
Software and patch
management
Remote administration

Server Management
Inventory and discovery
Provisioning
Software and patch
management
Monitoring and alerting

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What type of hardware is it, who is using the computer, and how
is the system configured?
How fast can I get a user up and running? Are systems
consistently configured? Can I easily migrate to a new OS?
Are systems up to date with the latest service packs or patches?
How often are users running
an application?
Can I quickly identify a problem and fix it? Do I have the tools to
fix the problem remotely?

How is the server configured? Do I understand how it is connected

to other systems?
Are servers consistently configured? Can I support both physical
and virtual servers?
Do I know when server have drifted from their original
configuration? Are servers correctly patched?
Can I quickly identify a bottleneck and fix it? Can I fix the problems
automatically?

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Altiris Product Family

IT Service Management
Asset Management
License Usage
and Compliance
Service Desk
Change Management

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Do you know the total cost of IT assets, including

procurement, maintenance, end user support, depreciation,
and disposal costs?
Am I spending too much on software? What would happen if I
was audited?
How long does it take to resolve problems? Am I meeting
service levels?
Can I detect when a change occurs? What will happen if I
make a change?
Has the change been approved?

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And there is more

I can manage my Symantec Endpoint Protection

security solution
I can manage my System Recovery solution
I can manage handhelds and mobile devices (like
smartphones)
The customer wants to include Networking Devices
inventory? Yes, they can
Wath about fix assests? Your desk, printers, chairs,
etc?

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THANKS!!!
luis_gadpaille@dell.com

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