Best-in-class service delivery

The tools to transform

Commercial in Confidence

We are focussed. We understand you

Enate designed for and
used by elite service
providers

Used to manage more than

700,000 staff in 63
countries on every
continent.

HR
F&A
Procurement

Payroll
LPO
Insurance Back office

Enate proposition
More than functionalities & features
really about superior
service

Enforce best practice, control, accuracy,

end to end visibility - Improved reputation
Standardize & simplify service
Scale without linear cost/effort impact
Effective metrics
Speed
Strategic route to low-risk new tech
introduction

Enate
Core
Capabilities
Single platform for Simplified Service
Delivery

Which means

Alternative to costly integration

using BPM, CRM, analytics, self service
portals alongside extensive manual logs
& trackers.

Simp
lifies

Fast time-to-benefits

SaaS eliminates infrastructure

dependencies & costs.

Current services

Process
Languag

Multiple

Typical Challenges
Visibility
Optimization
Productivity
Scale & Cost

System
Updates

Work
interpretati

on &
execution

Human heavy
Coms heavy

Handle Communicati
ons

Get future ready BPO V2.0

Rules
Engines

Process
Language

Natural
Language
Machines

Work
interpret &
execute

Analytics
Engines

Cross
system
Updates

Bots

Handle Coms

Metrics based business cases

o Natural language machines
Get Standardized &
Organized
o Automation
o Get Control
o Robotics
o Get Visibility
6
o Collect
Metrics
De-risk
adoption of new technologies into service delivery

Service Delivery BPO V2.0

Incomin
g Work

Common layer to task all service

delivery staff
SOPs distributed with work
Zero manual logs & trackers
Distribute work to Robots or
Automate

Smart Allocation (Push or Pull) - SLA driven - Who does what,

when & where

Enate from Four Perspectives

Leadership
Team

Team Leaders

Service Delivery
Agent

Self Service
8

Analytics real-time views with Tableau

Board / CEO /
Management

Overall business
overview

Horizontal Leadership
HRO

F&A

SLAs

Defects

Costs

Variances

Productivi
ty

Trends

and much more !

Horizontals

Business Analysts

Overtime

Process

Variance

HRO

Cost

Account
Overview
Other

Relationship Managers

Due Today

F&A

Client
Ops/Team
Leads

New Work

Analytics Real time with Tableau

11

Two Screens OR Integrated models

Customer Environments

Manuall
y
Execute

(SAP,

Oracle, Any)

Invoice
Form

Enate Instructions & task

allocation

What (Update Invoice)

When (By 3 p.m.)
Where (On Cust. SAP
System)
Why (SLA Risk)
How (Living SOPs)
12

Auto Execute
with
Integration

Demo: Invoice processing Service Delivery