Your Presenters
Agenda
The proof of entitlement (POE) serves as your proof of ownership for IBM software
Arrives via email as an attached PDF, typically within hours of the completion of your
transaction.
Contains:
IBM Logo
Purchase Order Number (if applicable)
Software Site Number
IBM Customer Number
Products Purchased
Indicates if authorization codes and/or keys are required
Support coverage period (if purchased)
Highly recommend you retain this document, as it is your proof of ownership
Sent to the primary contact
Products Purchased
The license key center welcome email provides initial login information for the licensing
portal from: spss@subscribenet.com
Arrives via a plain text email
Goes to first time users only so that passwords are not sent to existing users
Sent only to the primary and technical contacts
Contacts
Primary
Secondary
Technical
Administration/Proof of Entitlement Contact
Software Subscription and Support renewal Contact
Software Subscription and Support media Shipping Contact
Billing Contact
Manage Access - enables primary and secondary contacts to grant additional users access to Software and services
Online
Self nomination - primary contacts for more than one site may request access to "Software and services online" for
each additional site.
A customer who pays via credit card will get an IBM invoice automatically as RECEIPT
ONLY. If you need to request a copy, you can do so by calling Customer Support OnLine at
877-426-6006.
In addition, options for obtaining e-invoices, and doing a myriad of self-service administrative
functions, can be seen at:
http://www-304.ibm.com/support/operations/us/en/
Requesting Media
Media Access
In future, all contract types will be able to access software via the
Software & Services Online portal. See following slide
https://www-112.ibm.com/software/howtobuy/softwareandservices/
www.ibm.com/planetwide
There you can either call for support or place a support request online. The US
number is 800-426-7378 and online SR tool is at the site as seen below
Why the shift to a license key center instead of just direct delivery?
In many cases, IBM allows you to choose the version at the time of code generation
Provides for self-management of your IBM assets
Allows you to generate temporary authorization codes in place of permanent codes
You get to choose who has access to your authorization codes
You can choose which users have various features
License key center is hosted by Flexera software
Specializes in authorization code and key management
Used by several other IBM brands, so you may come across similar sites with other
purchases
Q&A