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Human Resource Mangement

Chapter III
Training & Development
By Prof
The principal objective of training and development
division is to make sure the availability of a skilled
and willing workforce to an organization.

Individual Objectives To help employees in

achieving their personal goals, which in turn,
enhances the individual contribution to an

Organizational Objectives To assist the

organization with its primary objective by bringing
individual effectiveness.
Functional Objectives To maintain the
departments contribution at a level
suitable to the organizations needs.
Societal Objectives To ensure that an
organization is ethically and socially
responsible to the needs and challenges
of the society.
Difference between Training &

Area Training Development

Content Technical Skills & Managerial &

Knowledge Behavioural Skills &
Purpose Specific Job Related Conceptual & general

Duration Short Term Long term

For whom Mostly technical & Mostly for managerial

non Managerial Personnel
Difference between Training &

Area Training Education

orientation Application Theoretical

Emphasis Technical Technical General

Learning On the Job & off the Class Room

Scope Specific Tasks General Conceptual

Payment Trainee is paid to Student pays to learn

Concept of Training
Training is a process of learning a sequence of
programmed behavior. It is the application of
knowledge & gives people an awareness of rules &
procedures to guide their behavior. It helps in bringing
about positive change in the knowledge, skills &
attitudes of employees.
Thus, training is a process that tries to improve skills
or add to the existing level of knowledge so that the
employee is better equipped to do his present job or to
mould him to be fit for a higher job involving higher
responsibilities. It bridges the gap between what the
employee has & what the job demands. Training refers
to a planned effort by a company to facilitate
employees learning of job related competencies.
Training is given on four basic
1. New candidates who join an organization are given training.
This training familiarizes them with the organizational mission,
vision, rules and regulations and the working conditions.
2. The existing employees are trained to refresh and enhance
their knowledge.
3. If any updations and amendments take place in technology,
training is given to cope up with those changes. For instance,
purchasing new equipment, changes in technique of production,
computer impartment. The employees are trained about use of
new equipments and work methods.
4. When promotion and career growth becomes important.
Training is given so that employees are prepared to share the
responsibilities of the higher level job.
1. Improves Morale of Employees-
Training helps the employee to get job security and job
satisfaction. The more satisfied the employee is and the greater
is his morale, the more he will contribute to organizational
success and the lesser will be employee absenteeism and
2. Less Supervision-
A well trained employee will be well acquainted with
the job and will need less of supervision. Thus, there will be
less wastage of time and efforts.
3. Fewer Accidents-
Errors are likely to occur if the employees lack
knowledge and skills required
for doing a particular job. The more trained an employee is,
the less are the chances of committing accidents in job and
the more proficient the employee becomes.

4. Chances of Promotion-
Employees acquire skills and efficiency
during training. They become more eligible for
promotion. They become an asset for the
5. Increased Productivity-
Training improves efficiency and
productivity of employees. Well trained
employees show both quantity and quality
performance. There is less wastage of time, money
andresources if employees are properly trained.
Training Process
.Need Assessment
. a)Organizational
support Training
b) Organizational Validity
analysis Transfer
C) Personal Analysis Validity
d) Task &
KSA( Knowledge , Intera
Skills & Abilities) organizatio
Instruction analysis nalValidity
al t Criteria
Selection and zational
Design of Validity

Use of
Need Assesment & Remedial Measures

Lack Of Skill Causes(Motivatio
or Knowledge nal, attitudenal

Training Non training

Methods Used in Need Assesment
Group or Organizational Individual Analysis
Organizational Goals & Performance Appraisal
Personal /Skills Inventories Work Sampling
Organizational Climate Indices Interviews
Efficiency Indices Questionnaires
Exit Interviews Attitude Survey
MBO or Work Planning Systems Training Programs
Quality /Circles Rating Scales
Customer survey/Satisfaction
Consideration of current and
Projected Change s
Issue in need Assessment
1) Organizational Support-:When the needs
assessment is carefully designed and supported
by the organization ,disruption is minimised ,&
cooperation is much more likely to occur.
2) Organisational Analysis-: It seeks examine the
goals of the organization and the trends that are
likely to affect these goals
3) Task & KSA analysis-:It is necessary to assess and
identify what tasks are needed on each Job and
which knowledge and skills is necessary to
perform these tasks
4) Person Analysis-:To determine which necessary
KSAs have already been learnt by the prospective
trainee so that precious training time is not wasted
repeating what has already has been acquired.
Training Design
Who are What
Who are
the methods &
trainers? Techniques

Where to What
conduct What Should be
the principles of the level of
program learning training
Methods of training
Training Methods

Off the Job

On The Job 2)Films
1)Orientation 3 )Television
2) Job 4)Conference or
instruction Discussion
3)Apprentice 5)Case Study
4) Internship 6)Role Playing
5)Job Rotation 7)Simulation
6)Coaching 8)Programmed
9) Laboratory
Techniques Of training
Technique Description
Ice Breaking Games to get team member know each other
Leadership Games Exercise to teach different styles
Skill games Tests to develop analytical skills
Communication Exercise to build bias free listening and talking
Strategic Planners Games to test ability to plan ahead
Team Building Exercise requiring collaborative efforts
Role-Reversal Exercise to teach Plurality
Doubling Bring out ideas that are not often expressed
Tag Team One role Played alternately by two Participants
Mirroring Training with an external perspective
Monodrama Insight into a given interaction
Shifting Physical Highlighting of communication problems
Structured Role Role play with predetermined objectives
Technique Description
Built Tension Teaching the importance of
resolving matters
Shadowing Working under a senior to watch
& learn
Outward Training Adventure sports for teams
Lateral Thinking Thinking randomly to come up
with new ideas
Morphological Analysis Listing of alternatives solutions
to problems
Gordon Technique Steering a discussion to
crystallize solutions
Attribute Listening Isolation , selection and
evaluation of a problem
Cross Cultural Training Programes to teach specifies of
varied cultures.
Implementing Training Program
Programme implementation involves action
on the following lines-:
1) Deciding the location and organizing training
and other facilities
2) Scheduling the training Programme
3) Conducting the programme
4) Monitoring the progress of trainees
Q1) Describe the steps involved in training
Q2) Explain the various methods of on the job
and off the job Training Programms
Q3)Differentiate between training &
Q4) Training is not an expense but a long term
investment comment
Q5) How do you identify the need for training
Thank you