Management
ELEVENTH EDITION
1
GARY DESSLER
Part 1 | Introduction
Chapter 1
Planning
Controlling Organizing
Leading Staffing
Acquisition
Fairness Training
Human
Resource
Management
Health and
(HRM) Appraisal
Safety
Functions of
HR Managers
Staff Functions
Staff Authority
Innovator
Employee Advocacy
Recruiters
Compensation
Managers
Note: Length of bars represents prevalence of activity among all surveyed employers.
Globalization Trends
Technological Trends
Changes and Trends
in Human Resource
Management Trends in the Nature of Work
Source: Michael Schroeder, States Fight Exodus of Jobs, Wall Street Journal, June 3, 2003,
p. 84. Reproduced with permission of Dow Jones & Co. Inc. via Copyright Clearance Center.
2008 Prentice Hall, Inc. All rights reserved. 117
The Changing Role of
Human Resource Management
Strategic Human
Resource
Management
Cost per hire Advertising + agency fees + employee referrals + travel cost of
applicants and staff + relocation costs + recruiter pay and benefits
Number of hires
HR expense HR expense
factor
Total operating expense
Business proficiencies
Leadership proficiencies
Learning proficiencies
Source: Steven H. Bates, Business Partners, HR Magazine, September 2003, p. 49. Reproduced
with permission of the Society for Human Resource Management via Copyright Clearance Center.
2008 Prentice Hall, Inc. All rights reserved. 125
HR Certification
HR is becoming more professionalized.
Society for Human Resource Management
(SHRM)
SHRMs Human Resource Certification
Institute (HRCI)
SPHR (senior professional in HR)
certificate
PHR (professional in HR)
certificate
Labor laws
Managing Ethics
Ethical lapses
Sarbanes-Oxley in 2003