Business Communication
Today
Today
Chapter 13
Finding, Evaluating, and
Processing Information
Limited Time
Limited Time Need
Need to Know
Know
Limited
Limited Resources
Resources Nice
Nice to Know
to Know
Reputation Methodology
Purpose Completeness
Logical
Credibility
Scrutiny
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Locating Sources
Almanacs
Government
and Databases
Publications
Statistics
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Finding Information
Online
Monitor
Monitor
Actively
Actively Selected
Selected
Search for
Search for
Sources for
Sources for
Existing
Existing New
New
Information
Information Information
Information
Format
Use Humans Offer Journals,
Searches for
to Evaluate Magazines,
Multiple
and Classify and
Search
Websites Newspapers
Engines
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Online Monitoring
Tools
Subscribing to
Subscribing to
Newsfeeds
Newsfeeds
Automatica
Automatica Following People
People on
on
Following
lly
lly Twitter
Twitter
Monitoring
Monitoring
Setting Up
Setting Up Online
Online
Information
Information
Alerts
Alerts
Sources
Sources
Using Specialized
Using Specialized
Monitors
Monitors
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Search Tips
Qualities
Qualities of
of
Valid
Useful
Useful Reliabl
Surveys e
Surveys
Provide Clear
Provide Clear Instructions
Instructions
Ask For
Ask For Information
Information People
People Can
Can
Remember
Remember
Keep Questionnaires
Keep Questionnaires Short
Short and
and Easy
Easy
to Use
to Use
Formulate Easy-to-Analyze
Formulate Easy-to-Analyze Questions
Questions
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Conducting Surveys
Avoid Asking
Avoid Asking Leading
Leading Questions
Questions
Avoid Using
Avoid Using Ambiguous
Ambiguous Descriptors
Descriptors
Avoid Asking
Avoid Asking Compound
Compound Questions
Questions
Make the
Make the Survey
Survey Adaptive
Adaptive
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Gathering Information
with Interviews
Three Factors Will Affect the
Answers
The Types of Questions You Ask
Quoting
Quoting
Cite Observe
Sources Paraphrasing
Paraphrasing Context
Summarizing
Summarizing
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Analyzing Numeric
Data
(Hourly Wages)
$ 13.00 Per
Wilson
Hour
$13.50 per
Green
Hourper
$13.50 Mode
Cho
Hour Per
$ 14.00 Media
OToole n
Hour Per
$ 15.00
Schultz Mean
Hour
$ 17.00 Per
Lopez
Hour
$ 19.00 Per
Caruso
Hour
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Gathering Insights
Trends Causation
Correlations Cross-Tabulation
Avoid Misleading
Presentations
IdentifyKey
Identify KeySupport
SupportPoints
Points
Focuson
Focus onthe
theAudiences
Audiences
Needs
Needs
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Drawing Conclusions
Interpret the Facts and
Data
Construct With Logical
Reasoning
Base on the Reports
Information
Consider Organization/Personal
Values
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Making
Recommendations
Suggest What to Do
Based on Logical, Sound
Conclusions
Practical and Acceptable to
Audience
Accounts for Steps that Come
Next
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Managing
Information
Knowledge Management
Knowledge Management
Technology
Technology Policies
Policies Procedures
Procedures