Section 1: Introduction

Module i: Siebel eBusiness Essentials

Training

1
 Module Objectives
This module provides an introduction to the
Training facilities
Siebel eBusiness Essentials Training

2
 Getting Started
Course materials
Student Guide
All slides presented during lecture
Lab Book
Hands-on lab exercises and solutions
Siebel Bookshelf CD
Contains Siebel technical publications (manuals)
Name cards

3
 Training Site Information

Bathrooms Phones

Class Duration and Breaks Refreshments

Fire Exits Questions?

4
 Course Audience
This course is designed for
Application Developers
System Architects and Configurators
Database Administrators
Systems Administrators

5
 Introductions and Expectations
Who are you?
Name
Company
Role
What is your prior experience?
Siebel applications
Relational database
Programming
How do you expect to benefit from this course?

6
 Course Objectives
In this course, you will learn
How to navigate the user interface (UI) and manipulate Siebel data
About the Siebel architecture
How to install Siebel eBusiness software
How to configure the software
How to load data into the Siebel database
How to add business rules to your application
How to deploy the application

7
 Course Methodology
Subject matter will be delivered via
Lecture and slide presentations
Software demonstrations
Class discussions
Hands-on labs
Lab reviews

8
 What is Siebel eBusiness?

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 Siebel eBusiness
Siebel eBusiness is an integrated suite of products that help manage
customer relationships

Siebel Industry Applications

Siebel ePublic Sector
Siebel eFinance Siebel eAutomotive Siebel eConsumer Goods
Siebel eInsurance Siebel eEnergy Siebel eApparel & Footwear
Siebel eCommunications Siebel ePharma Siebel eTechnology
.COM Applications Call Center Field Channel

Siebel eSales Siebel Call Center Siebel Sales Siebel eChannel

Siebel eMarketing Siebel Service Siebel Field Service
Siebel eService Siebel Telesales Siebel Configurator Marketing
Siebel eChannel Siebel Phone
Siebel eBriefings Siebel Sales Handheld Siebel Marketing

1
 Multi-Channel Support
Siebel eBusiness allows prospects and customers to pick their
communication channel and receive consistent interactions

Siebel .COM Applications

Web

Siebel Call Center Telephone

Siebel Sales
Siebel Field Service
Back Office

Field Siebel Marketing

Siebel eChannel

Partners Prospects

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 A Unified Database
Siebel eBusiness uses a single database and integrates with the back
office to ensure consistent customer interactions

Web & E-mail

Back
Office
Customer Call Center
Customer

Information

Field

Database
Channel Partners

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 Multi-platform Support
Siebel eBusiness supports a variety of clients, databases, and server
platforms

Intranet/Internet

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 Common Look and Feel
Siebel eBusiness applications have a common structure and
architecture
Common feel
UI navigation, data manipulation, querying, visibility
Common look
Screens, views, applets
Common tools for configuration and data loading

Questions
Which Siebel applications will you use after this training?
Which communication channels will your customers be using?

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 Siebel Call Center
Serves as the sample application for this course
Technology learned here applies to any Siebel application, on any client
For information on all other Siebel eBusiness products, see the Siebel
Bookshelf or www.siebel.com

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 Training Agenda
The agenda for this course is as follows:

Development
Architecture & Server
Foundations Environment
Installation Administration
Setup

Business
Configuration Data Loading Rule Deployment
Automation

Wrap Up

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 Summary
This module provided an introduction to:
Training facilities
Siebel eBusiness Essentials Training