|




http://www.microsoft.com/success
{ ’ustomers͛ and Partners͛ stories from
{ multiple



 
perspectives
 
 
{ Highlights business challenges & solutions
{  
 
 
Stories encompass technical and business-
{ 
 business-
focused videos, case studies, and articles.
{  
 




  
 




{ Rich, interactive environment offers
both ͞guided͟ and ͞self-
͞self-directed͟
{  
  
experiences.
 

 
 
{ Same OBA͙ in a different light.
{ 
 !"#$ 
 
 ’OMPANY OVERVIEW §
 
  



 
  VERTI’AL
’atalyst ’apabilities International is a consulting firm that Professional Services
specializes in the design, development, and deployment of 
 


 






emergency planning and response systems. 




 

{ Office 2007
{ Office
’ommunications
Server 2007
{ Office
SharePoint
Server2007
{ Office Business
Applications
{ Groove

PR ’ontact:
Andrew Zdunich
Director, Public
Safety and
Security. 1 (416)
697-6738

BUSINESS ’HALLENGE: SOLUTION: BENEFITS:

’atalyst is a consulting firm that specializes in the
design, development, and deployment of emergency
planning and response systems. A key goal of ’atalyst
has been to find ways of using technology to help
speed communications during disasters. To assist in
this effort, ’atalyst teamed up with Infusion
Development to design the Joint Emergency Planning
and Response System (JEPRS).
the partners wanted to build a technology solution
that would take advantage of the software tools that
people are most familiar withͶparticularly Microsoft
Office.
’ase: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000000544
Office SharePoint Server 2007 provides a way to { As an Office Business Application, JEPRS delivers
create easy-to-use, full-featured Web sites for storing real-time incident information, connects people,
documents and contact lists. It also lets teams streamlines reporting and permits collaborative
establish various workflow elements, including real- planning.
time alerts and notifications that can be sent to
pagers or e-mail software such as Outlook 2007. With { JEPRS was most recently deployed by officials in
the Groove Mobile Workspace for SharePoint, users Southern ’alifornia to assist with fire relief efforts
can take content on a SharePoint site offline to view in the region.
and edit information. When users reconnect, the
content is synchronized with the SharePoint-based
portal. InfoPath can be used to quickly create forms
for keeping track of volunteers, establishing approvals
for delivery of emergency supplies and posting
policies. Finally, the Instant Messaging capabilities of
Microsoft Office ’ommunications Server 2007 can be
used for rapid, real-time, P’-based communications
between two or more people without consuming a
lot of network bandwidth.
 ’OMPANY OVERVIEW  






 VERTI’AL
The Department of ’ommerce and Economic Opportunity (D’EO) is
Government
charged with enhancing Illinois' economic competitiveness by

 




providing technical and financial assistance to businesses, local
governments, workers and families.  





{ Office 2007
{ Office
SharePoint
Server 2007
{ InfoPath 2007
Web Forms
{ SQL Server 2005
{ Visual Basic .NET

PR ’ontact: Terry
Lutes
’IO
Department of
’ommerce and
Economic
Opportunity
Terry.Lutes@illin
ois.gov
(217) 524-4613

BUSINESS ’HALLENGE: SOLUTION: BENEFITS:

D’EO managed an increasingly complex and large
grant request prcess and was expreienceing
productivity inefficiencies.
They wanted to create a unique, single user interface
to all agency programs, documents, and data. The
chose to build an Office business application based on
on Microsoft Outlook 2007 and Office SharePoint
Server 2007.
D’EO͛s solution included replacing the current client-
server windows
interface for grants management
with a web interface that enables
content management, retaining tight integration of
the web
interface with Microsoft Office 2007 on
the desktops as well as with the
Agency͛s ’OBOL fiscal systems, and integrating
disparate Agency databases
into a master database which
support the web portal interface.
{ UI is simplified, intuitive and focused on a
customized Outlook 2007 client thereby reducing
up-front training time for users
{ System was built using lightly customized off-the-
shelf business applications resulting in quicker
time to market.
{ The channeling of development, programmer and
user training into a single platform environment
has streamlined internal efforts thereby reducing
costs.
 ’OMPANY OVERVIEW  !
" !
 
# VERTI’AL
In 2006, the London Stock Exchange (͞the Exchange͟) was the world͛s Securities
third-largest exchange; the value of shares traded on the Exchange 
 
$%&§'
 


totaled approximately £7.57 trillion, or nearly U.S.$15 trillionͶa 50
percent jump from the prior year.
!'
%(



{ Office 2007
{ Office
SharePoint
Server2007
{ Office Business
Applications

PR ’ontact:
Press Office
+44 (0) 20 7797
1222

BUSINESS ’HALLENGE: SOLUTION: BENEFITS:

The relationship between the Exchange and its
member firms is handled by the Exchange͛s primary
account managers, or PAMs. One of the biggest
challenges they faced was the multiple data sources
across the Exchange. PAMs needed to respond to
client questions quickly and accurately. Depending
on the complexity of the questions, the answer could
take from a couple of hours to a couple of days to
analyze and deliver.
The Exchange developed an OBA designed to
dramatically streamline how PAMs access the wealth
of information that is compiled every day in the
Exchange͛s data warehouses. The central element of
the solution is the web-based intranet called PAM
Dashboard. The dashboard is linked to a central data
warehouse. From there, the information stored in the
warehouse is turned into OLAP cubes; the
information in the OLAP cubes is updated every 3
minutes. The data cubes are then delivered to the
PAM dashboard. The PAM UI is based on Excel and
uses Excel Services so that users can display and work
with Excel workbooks through the dashboard.
{ The PAMs can use the tool to collate client-
specific views of particular data in a matter of
minutes, rather than spend hours gathering
information from many different sources.
{ Building custom views, client templates, and
other features is as simple as using Excel 2007
itself
{ The technology tools in the 2007 Office system
will help the organization continually improve
the dashboard to meet the needs of its
sophisticated customers.

’ase: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000000545
 ’OMPANY OVERVIEW §'



§ 
   VERTI’AL

Parsippany, New Jerseyʹbased Skanska USA Building is ’onstruction
the third-largest construction company in the United
"




! 


States, with approximately 3,800 employees.

{ Office Business
Applications
{ Office
Sharepoint
Server 2007
{ Microsoft Active
Directory
{ Microsoft
Windows Server
2003

PR ’ontact:
’ole Ruth
cole.ruth@skansk
a.com
Tel: 718 746 2714

BUSINESS ’HALLENGE: SOLUTION: BENEFITS:

Skanska USA Building needed to help its employees
more easily find information on the company͛s
enterprise-wide intranet portal, which spans back-
end, line-of-business systems; public directories; and
more.
Skanska picked Office SharePoint Server 2007 and { Improved access to information and expertise
took advantage of the server application͛s Enterprise { Strong search security and manageability
Search capabilities which extend beyond Web site { Significant up-front and development cost savings
content to include shared files, document
repositories, and other unstructured information;
information in line-of-business systems and other
structured data sources; and directories of people
and expertise, including information stored in the
Active Directory service of the Windows Server 2003
operating system.
Google lacked the security layer that͛s built into
Office SharePoint Server 2007, which limits search
results to the information that people have rights to
access.

’ase: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000000368
 ’OMPANY OVERVIEW  
!)!#*
§

 & VERTI’AL
SYSPRO is a leading software solutions provider,

 Professional Services
supplying mid-market manufacturers and distributors
with enterprise business applications.
BUSINESS ’HALLENGE:
Syspro markets a range of enterprise software
products targeted at mid-sized companies. These
include ERP, ’RM, and Business Analytics
applications. External business partners and
customers of companies using a SYSPRO LOB
application were previously unable to easily access
information from within the SYSPRO database . This
access required a client application, training, and a
full user license. Inability to access SYSPRO
information inhibited the flow of vital business
information and limited the use of valuable
data. Because SYSPRO data was not easily integrated
into Microsoft Office, users were also required to do
additional work to bring information into business
context. This lack of integration with Microsoft Office
resulted in reduced productivity, business process
discontinuity, and errors.
+  ,

Software
{ Office 2007
{ Visual Studio
Tools for Office
PR ’ontact:
Kevin Derman
Systems Architect
21 11 461 1000
kevin.dherman@
za.syspro.com
SOLUTION: BENEFITS:
SYSPRO Office Integration (SOI) was developed using { Enables any user to securely access SYSPRO data
Visual Studio Tools for Office to seamlessly integrate from Microsoft Office application
SYSPRO and Microsoft Office. The purpose of SOI is to { Allows users to customize SYSPRO data
enable any user in the enterprise, whether SYSPRO is presentation, including text and tables
installed on the client machine or not, to access { Secure web services eliminate licensing
information directly from the SYSPRO database within requirements; enable remote access; and allow
a Microsoft Office application such as Word, Excel, or customer, supplier, and partner access to
specified SYSPRO data
Outlook and to do this securely. XML schemas enable
extraction of SYSPRO data, and secure web services
are used to communicate between Office and the
SYSPRO application server. Secure web services
enable remote access, eliminate licensing
requirements, and allow customer, supplier, and
partner access to specified information.
 ’OMPANY OVERVIEW #

 ' 


 VERTI’AL
TASER International manufactures advanced electronic Hi Tech and Electronics
control devices used by law enforcement, medical, military, -(
(

§

 
  Manufacturing
and security professionals and consumers.

{ Office 2007
{ Office
SharePoint
Server 2007
{ Office Business
Applications
{ Exchange Server
2007 Enterprise
Edition

PR ’ontact:
Steve Tuttle, VP
of
’ommunications
(480) 444-4000

BUSINESS ’HALLENGE: SOLUTION: BENEFITS:

When its staff quadrupled in two years, to 240,
TASER International needed more efficient ways to
collaborate than face-to-face meetings and lengthy
e-mail strings. TASER also wanted to empower its
information workers to manage intranet content
without IT assistance.
TASER was looking for a solution that consolidated
information about projects, employees, and
business processes in one area
Taser partnered with Avanade to create an intranet
portal built on Office SharePoint Server 2007. Taser
picked Sharepoint over Lotus and other open
source applications because open source choices
didn͛t scale to the enterprise, and deploying Lotus
would have required a great deal of work to
integrate into backend systems.
Sharepoint, on the other hand, provided tight
integration with Office and the ability to tailor
workflows to Taser͛s own business processes.
{ Because TASER workers can now access all the
information and intranet tools they need to do
their jobs through the familiar, easy-to-use
Office GUI, they are able to work much more
efficiently.
{ The built-in functionality in Office SharePoint
Server 2007 including search and workflow
engine and its tight integration with the
programs in Office Professional Plus 2007
helped TASER software developers work more
quickly.

’ase: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000001275
 ’OMPANY OVERVIEW !
     
 + 

 VERTI’AL
T-Systems is the business customer brand of Deutsche
Professional Services
Telekom. T-Systems͛ 56,000 employees offer integrated I’T 


-
 !
 
# 

Telecom
solutions from a single source.

{ Office 2007
{ Office
Sharepoint
Server 2007
{ Office
’ommunications
Server 2007
{ SQL Server 2005
{ Visual Studio
2005
{ Windows
Presentation
Foundation
(WPF)

PR ’ontact:
Media Relations
49 69 6 65 35 - 1
26
presse@t-
prototype systems.com

BUSINESS ’HALLENGE: SOLUTION: BENEFITS

T-systems was facing new challenges as its design and
engineering practice shifted to distributed groups
outside of the Original Equipment Manufacturer
(OEM), complicating the overall workflow and
process. In order to unify these disparate teams,
there was also a need for an integrated project
platform that crossed boundaries of individual
companies within the organization.
T-Systems chose an OBA solution in order to achieve
an integrated approach that simplified project
management. With this implementation, Office
SharePoint Server 2007 provides a platform for
document storage and versioning, Office 2007 offers
an interface for the back-end system, Office
OpenXML documents serve as the data container for
secure information exchange, and Exchange Server
2007 is deployed for project communication
{ Data sharing on integrated platform (regardless
of source application) increases group
productivity
{ Secure data transfer ensures design integrity
{ Document versioning streamlines design process
{ Improved group communication reduces design
delays
 ’OMPANY OVERVIEW !
 

 


 § 

 VERTI’AL
WincasTech provides solutions in global messaging Professional Services
infrastructure, office automation, project and
§'
#
'
 
# 

’onstruction
document management systems. 

{ Office 2007
{ Office
Sharepoint
Server 2007
{ .NET Framework
3.0
{ Windows
Workflow
Foundation
(WWF)

PR ’ontact:
Jacqueline Li
Sales Manager
852 252 657 96
jacqueline.li@win
cas.com

BUSINESS ’HALLENGE: SOLUTION: BENEFITS:

The construction industry lacks a unified system for
project management and collaboration. In addition,
the absence of an automated payment and approval
process causes unnecessary delays. WincasTech
wanted to address these concerns while also
providing the ability for teams to view and mark up
drawings online in order to streamline the building
process.
eProjectDM , built on SharePoint Server 2007,
provides shared collaboration space and seamless
integration with the Microsoft Windows and Office
platform. In addition, Windows Workflow Foundation
integrates business process rules such as payment
processing and approval processes into eProjectDM
{ Project team collaboration with automated
workflows increases productivity and speeds
construction
{ Drawings and designs can be viewed online
without using the native application
{ Users view all project document distributions,
tasks, and pending approvals to avoid
unnecessary delays
 ’OMPANY OVERVIEW  
!

§

 &!
  VERTI’AL
’hina Telecommunications ’orporation (’hina Telecom) is a Telecommunications
large, state-owned telecom operator organized according to  -$

 

#



’hina's telecom industry reform scheme.

{ Office 2007
{ Office
SharePoint
Server 2007
{ Virtual Earth
{ Windows
Presentation
Foundation
(WPF)
Users can select product and PO Submission Form. (Built on Email confirmation of PO with { Windows
click ͞Purchase͟ to submit a PO ASP.NET and integrated with custom Ribbon in Outlook
(Built using Silverlight) InfoPath and Sharepoint Server)
Workflow
Foundation
(WWF)
{ Silverlight

PR ’ontact: Mr.
Yang Mingchuan
yangmch@ctbri.c
om.cn
Using Virtual Earth.mash-up that +86-10-58552120
shows status of sales data by
Ability to export sales reports Ability to visualize sales data.
location
from Sharepoint to Excel Built on WPF.

BUSINESS ’HALLENGE: SOLUTION: BENEFITS:

’hina Telecom is the #1 fixed service Telecom
provider in PR’. It provides approximately 62% of
’hina's internet bandwidth. ’hina Telecom͛s
procurement technologies were non-integrated.
Order management, team collaboration, knowledge
management, e-mail, billing and video monitoring
systems were islands of information and process. This
lack of integration made workflows cumbersome and
unmanageable and the point-to-point integration was
not scalable. It was hard for employees to track
billing details and quickly see impact on sales.
To address these short-comings, they implemented { Familiar, powerful Office client can access and
an OBA-based application built on Office SharePoint share information across heterogeneous
Server 2007, InfoPath, and Silverlight which enables business systems
seamless systems integration. In addition, Windows { Automated workflow streamlines business
Workflow Foundation automates workflows. Now, processes
the procurement workflow is more automated with
online submission forms and email notifications. In
addition, sales employees can easily visualize their
data both graphically and geographically.
 ’OMPANY OVERVIEW 



'
 
 
 VERTI’AL
’anada Post, one of the largest postal administrations Government
in the world, employs 72,000 people and is based in







 
  #


Ottawa, Ontario, ’anada.

{ Office 2003 and

up
{ Office
SharePoint
Server 2007
{ .NET Framework
3.0

PR ’ontact:
’hantal Gauvreau
(613) 734-8126
chantal.gauvreau
@canadapost.ca

BUSINESS ’HALLENGE: SOLUTION: BENEFITS:

The organization was spending increasing amounts of
time and money to get data into its SAP R/3 ERP
system, and wanted to reduce that time and
expenseͶwhile increasing data accuracy.
’anada Post adopted the Winshuttle TxShuttle
solution, which gave it an Office Business Application
interface through which to ease and automate the
process of uploads to SAP. For Excel integration,
WinShuttle uses ’OM (OLE Automation) to drive the
Excel object and for Access, ADO.NET.
{ Key business processes, including data entry and
validation, were cut from 16 hours to 1 hour
{ ’ustomer records uploaded faster
{ ’ustomer satisfaction increased
{ Employee morale increased

’ase: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000000741
 ’OMPANY OVERVIEW  .! 




 



 VERTI’AL
Energizer Holdings, based in St. Louis, Missouri, is a ’onsumer Goods
leading manufacturer of batteries, flashlights, and wet-
! 
 &% 
Manufacturing
shave products.

{ Office Business
Applications
{ Office Forms
Server 2007
{ Office InfoPath
2007
{ Office
Performance
Point Server
{ Office 2007
{ Office
SharePoint
Server 2007
{ Excel Services
{ SQL Server 2005
{ Windows Server
2003 Enterprise
PR Edition
’ontact: none
available

BUSINESS ’HALLENGE: SOLUTION: BENEFITS:

Energizer financial data for annual business planning
resided in 20 different locales and currencies. A
central organization had to spend time transferring all
of this data to a home grown system and convert
currencies manually. Similarly supply-chain
information resided in several different LOB apps and
employees would spend time exporting data from
myriad systems into numerous spreadsheets. Beyond
the work required to transfer LOB data into
productivity applications, many Energizer workers
simply couldn͛t locate the information they needed.
’ase: http://mscomapps/gcrpinternal/casestudy.aspx?casestudyid=4000000706
Energizer used Office SharePoint Server 2007 to { Ability to self-service information needs
create a single companywide intranet called EnerNet. { More strategic use of IT staff
On this central portal, Energizer has 1,000 personal, { Enhanced user productivity
team, and divisional SharePoint sites, all of which are
searchable using the Enterprise Search service In
SharePoint Server. Further, using the Business Data
’atalog data integration service in Office SharePoint
Server 2007, Energizer created connectors between
SAP and other LOB applications and SharePoint
Server 2007, which makes LOB data readily available
from the company͛s portal. The Business Data ’atalog
also provides the ability for Enterprise Search to
search LOB data. In addition, the company plans to
use Excel Services in Office SharePoint Server 2007 to
automatically export data from LOB applications into
Office Excel 2007 spreadsheets.
 ’OMPANY OVERVIEW 


 


 "
 
  VERTI’AL
Epicor provides integrated ERP, ’RM, S’M, and professional
, 

!

Software
service automation (PSA) software solutions to more than
20,000 customers in more than 140 countries.

{ Office 2007
{ Office
SharePoint
Portal Server
2003
{ Office Business
Applications
{ Microsoft
Windows
SharePoint
Services
{ Microsoft Visual
Studio 2005
{ 2003 Enterprise
Edition

BUSINESS ’HALLENGE:
Epicor sought to increase the reach of its applications to
more workers and provide access to its applications within
the context daily business activities. Information workers
often have to manually integrate disparate applications into
their work environments to accomplish their work. This
reduces productivity and can limit the quantity and quality
of business information captured by a LOB application.
Thus, in addition to increasing the reach of its applications
to more users, Epicor also wanted to improve the value of
its applications by simplifying how workers access and
update the applications.
SOLUTION:
Epicor developed Epicor Information Worker (EIW) to
deliver data from its applications to Microsoft Office
programs. The EIW UI includes a custom toolbar with 4
buttons that provide the information worker with various
ways to interact with data from Epicor LOB applications.
While the current version of EIW was built on Outlook
2003, the buttons were developed with coding for the
Ribbon in Office 2007. This enabled developers to build
additional functionality into the toolbar, including the
ability to light up buttons and items as appropriate to
provide necessary data and guidance to walk employees
through their basic business processes. EIW also includes
custom folders through which users can subscribe to
content that they need from Epicor apps. This content is
delivered through Epicor Portal which uses Office
SharePoint Server 2003 and WSS. The mechanism for this
integration is a publication subscription process.
PR ’ontact:
Lisa Preuss
lpreuss@epicor.c
om
+1 949 585 4235
BENEFITS:
{ information workers can significantly improve their
productivity as they perform more of their work in a
consistent, familiar environment and do not have to
leave the context of that work or environment to
obtain additional information
{ By developing Epicor IW with Visual Studio 2005 Tools
for Microsoft Office, the developers were able to re-
use code, subsystems and components across product
lines, extend functionality as needed by building on
previous code, and deploy add-ins in an easy, managed
way, resulting in a record 3 month time-to-market.

’ase:http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000000570
 ’OMPANY OVERVIEW 

 
   
"
 VERTI’AL
Pfizer Global Research and Development (PGRD) is a leading research Pharmaceutical
and development organization in the pharmaceutical industry, with §'

  
12,000 scientific and medical researchers and a budget of more than
U.S.$7 billion.

{ Office Business
Applications
{ Office
SharePoint
Portal Server
2003
{ Windows
Presentation
Foundation
{ Windows
’ommunication
Foundation
{ Windows
Workflow
Foundation
{ .NET Framework
3.0

BUSINESS ’HALLENGE:
Pfizer needed a way for its research biologists
worldwide to sort through large volumes of data,
analyze that data quickly, and share the results of
their research with other scientists in order to speed
up the process of developing new drugs. A faster
development cycle would help Pfizer bring drugs to
the marketplace and create new hope for people
struggling with health problems.
PR ’ontact:
Media Relations
Office
wwce@pfizer.com
SOLUTION: BENEFITS:
Pfizer partnered with Microsoft & Infosys to create an The Biologist Workbench will allow Pfizer to make
OBA called Biologist Workbench. The Biologist better-informed decisions regarding compounds
Workbench is a set of tools built on .NET Framework earlier, which helps reduce drug discovery costs.
3.0 and SharePoint Portal Server 2003 and uses
Windows Presentation Foundation and Windows
’ommunication Foundation. This makes it possible
for scientists to query the database (SQL Server and
Oracle), select as many research results as they want,
and then view that set of results in a
multidimensional, visual display (͞finding needle in
haystack͟).

’ase: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000000590
 ’OMPANY OVERVIEW — 
 '
 
 VERTI’AL
The Tampa Police Department is faced with the Government
challenges of ensuring public safety during public
 


(
(


 Public Safety
events, such as the Gasparilla Day parade.

{ Microsoft Office
’ommunications
Server
{ Mobile 6
{ Office
Sharepoint
Server 2007
{ Office 2003 and
2007
{ SQL 2003
{ Virtual Earth

PR ’ontact:
Douglas Pasley
Emergency
Management
Planner
(813) 276-3480
douglas.pasley@t
ampagov.net

BUSINESS ’HALLENGE: SOLUTION: BENEFITS:

Safety and security for the Gasparilla Day events
require multiple command posts staffed by personnel
from the various public agencies. The need for real-
time communications in this kind of situation is
obvious, yet coordination between agencies had
historically been a significant challenge. Much of the
communication and procedures required to manage
Gasparilla Day were performed manually and
documented on paper. Tampa Bay Police
Department needed an intuitive, Web-based multi-
agency collaboration portal in order to coordinate
public event management, improve internal planning,
and provide more accurate, timely event analysis and
reporting.
Tampa UASI decided to use EͻSPONDER, an OBA { Familiar Office GUI reduced learning curve
developed by ’onvergence ’ommunications. The { Easy information access enables multi-agency
EͻSPONDER solution enables the police department coordination
and Tampa UASI members to enter, share, and access
operational information on a Web portal using Office { Improved compliance with NIMS planning
2007 programs on Mobile devices or laptops. The guidance
portal integrates area law enforcement agencies, fire { Better reporting and operational analysis
and rescue departments, and emergency services all
on a single communication and collaboration
platform. Anyone working with EͻSPONDER can write
documents and memos, create spreadsheets, or
create or edit electronic forms, and then post those
files on the portal.

’ase: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000000597