Slide 13.1 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
Communicating in and between cultures
Introduction
Increasing complexity of business
Increasingly global nature
Growing interaction between cultures
Universalist approach no longer appropriate
Diversity needs to be taken into account
New management skills needed, particularly in
area of communication
Slide 13.2 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
Communication in and between cultures
Slide 13.3 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
A model of communication
Key communication filters
Message Message
LANGUAGE:
intended verbal and received
non-verbal
STYLES Frame of
of thinking and
Frame of SENDER / communicating
reference:
reference: Knowledge
RECEIVER
Knowledge STEREOTYPES SENDER / Experience
Experience
RECEIVER
Experience CULTURE 1
CULTURE 2 Norms/values
RELATIONSHIPS
Norms/values Assumptions
Assumptions
Message Message
received intended
Message
Slide 13.6 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
Proxemics and culture
SMALL LARGE
PERSONAL PERSONAL
SPACE SPACE
Indians
South South North
Arabs and Asians
Europeans Americans Europeans
Pakistanis
Slide 13.9 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
Table 13.1 Channels of business communication
Slide 13.13 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
Language during business encounters
Slide 13.15 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
English a neutral language?
Problems:
Differences in levels
Pronunciation: interference from mother tongue, regional
English accent
Discussion can be rather superficial and communicating
thoughts would be difficult: power of expression reduced
Written IE may cause more problems than those it was
intended to solve: the connections between thoughts,
ideas and information may become more diffuse or even
non-existent
Slide 13.17 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
International English
Slide 13.18 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
Conversational styles
Slide 13.19 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
Conversational styles
Slide 13.20 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
Facial expressions during interaction
Slide 13.22 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
Barriers in cross-cultural management
communication
Slide 14.24 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
Barriers in cross-cultural management
communication (Continued)
Slide 14.25 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
Barriers in cross-cultural management
communication (Continued)
Slide 14.26 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
Non-verbal communication barriers in business
Slide 14.27 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
Non-verbal communication barriers in business
(Continued)
Silence
In western cultures, silence marks
pauses in a discourse.
In oriental cultures silences are an
integral part of communication.
Silences can indicate:
Respect, of agreement or
disagreement,
Modesty (avoid improper use of
Slide 14.28
words) Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
Non-verbal communication barriers in business
(Continued)
Slide 14.34 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
Perceptions and stereotypes
Slide 14.38 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009
How to deal with stereotypes? (Continued)
Slide 14.40 Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, Pearson Education Limited 2009