Presentation by:
Atty. Emily A. Balungay
Attorney V & Hearing Officer
RA 6713
perform and discharge their duties
with the highest degree of
excellence, professionalism,
intelligence and skill. xxx xxx.
dedicationtoduty.
(3) JUSTNESS
AND SINCERITY
RA 6713
Public officials
and employees
shall remain true
to the people at all
times. xxx xxx.
Civil Service Commission - CAR
Do not discriminate against anyone,
especially the poor and the
underprivileged.
Respecttherightsofothersatalltimes.
Refrain from doing acts contrary to law,
goodmorals,goodcustoms,publicpolicy,
public order, public safety and public
interest.
RA 6713
employees shall provide
service to anyone without
unfair discrimination and
regardless of party
affiliations or preference.
Civil Service Commission - CAR
(5) RESPONSIVENESS TO THE
PUBLIC
RA 6713
RA 6713
loyal to the Republic and to the
Filipino people, promote the use of
locally-produced goods, resources
and technology and encourage
appreciation and pride of country
and people. xxx xxx.
RA 6713
employees and their
families shall lead
modest lives
appropriate to their
positions and
income. xxx xxx.
Civil Service Commission - CAR
Duties of Public Officials &
Employees
1. Act promptly on letters and requests
2. Submit annual performance reports
3. Process documents and papers
expeditiously
4. Act immediately on the publics
personal transactions
5. Make documents accessible to the
public
Civil Service Commission - CAR
Prohibited Acts
9. Officials and
employees shall not
display ill or bad
manners.
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Civil Service Commission - CAR
Constitutional and Statutory
Principles of
Public Service Delivery
Philippine Constitution of 1987
Article XI Section 1.
Public Office is a Public Trust. Public officers and
employees must at all times be accountable to the people,
serve them with utmost responsibility, integrity, loyalty
and efficiency, act with patriotism and justice, and lead
modest lives.
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Civil Service Commission - CAR
Constitutional and Statutory
Principles of
Public Service Delivery
Republic Act No. 6713
Code of Conduct and Ethical Standards for Public
Officials and Employees
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Civil Service Commission - CAR
Key Provisions of
Republic Act No. 9485
Anti-Red Tape Act of 2007
Civil Service Commission - CAR
COVERAGE
(Section 3, R.A. No. 9485)
Frontline Service
= transaction between clients and
government offices/agencies (applications for any
privilege, right, permit, reward, license, concession, or
for any modification, renewal or extension of the
enumerated applications and/or requests)
Simple Transactions
= requests or applications which only require
ministerial actions on the part of the public officer or
employee
Complex Transactions
= requests or applications which
necessitate the use of discretion in the resolution of
complicated issues by an officer or employee
Civil Service Commission - CAR 64
DEFINITION OF TERMS
(Section 4, R.A. No. 9485)
Action
= written approval or disapproval made by a
government office or agency
Officer or Employee
= person employed in a government office
or agency required to perform responsibilities related to
the application or request
Irrelevant requirements
= any document/ performance of an act
not directly material to the resolution of the request or
application
Light Offenses
1. Refusal to accept application and/or request within the
prescribed period
2. Failure to act on an application and/or request or failure to
refer back to the client a request which cannot be acted upon
due to lack of requirement/s within the prescribed period
3. Failure to attend to transacting clients within the premises of
the agency before the end of official working hours, and during
lunch break
4. Failure to render frontline services within the prescribed period
on an application and/or request without due cause
5. Failure to give the client a written notice on the disapproval of
an application or request
6. Imposition of additional irrelevant requirements
Presidential Appointees
Office of the Ombudsman
Presidential Anti-Graft Commission
Provided, That: