FACULTY OF ARTS
ACOM111
EXT: 7038
OFFICE: A2-48
CITY CAMPUS
RICHARDS BAY
E-MAIL: avashni.r@gmail.com
Welcome
Thank you for registering for Communication Science (ACOM 111) and
welcome to the course. I trust that you will find this course rewarding
and enriching. The purpose of this module is to introduce you to the
basic principles of communication and to create an awareness of the
skills and competencies needed to communicate effectively. The
prescribed book for this course is - Communication Studies: an
introduction by Shiela Steinberg. The study guide is also available on
the website www.comsci.uzulu.ac.za
Learning Outcomes
Enhancing your learning skills and developing a variety of learning strategies
Assessments
Assessments Dates Weight
1st term test 22 March 15%
Major Assignment 1 18 April 20%
2nd term test 17 May 15%
Course Outline
STUDY UNIT COURSE OUTLINE ACOM 111 COMMUNICATION SCIENCE 1
13 Feb 17 Welcome
Learning outcomes
Feb
Effects of Communication
Maslows theory
Communication competence
UNIT WEEK CONTENTS
Dimensions of Communication
4 12 Mar 16 Perception
Mar Listening
Feedback
Nonverbal skills
UNIT WEEK CONTENTS
Self-concept
Intrapersonal variables
Perception of others
Presentation skills
Group characteristics
communication
UNIT WEEK CONTENTS
Selecting a topic
Visuals
Evaluating speeches
Course Rules & Responsibilities
1. Attendance to Lecturers
Attendance to lecturers is compulsory. An attendance register will be taken at
every lecture. Should you become ill, submit a copy of the medical certificate
to your lecturer. Any other reasons for your absenteeism will have to be given
to your lecturer in writing.
2. Assessments and tests
These must be written according to the official time-table. If a student is
prevented from doing so, the student must inform the lecturer before the
commencement of the test
The student must also produce a medical certificate, covering the full period of
absence, immediately upon return.
Should the student not write that test for non-medical reasons, then they will
receive 0% (zero) for that test. There will be no re-evaluation under these
circumstances.
3. Assignments
Assignments are to be submitted during the lecture period (unless
otherwise stipulated by your lecturer)
Meet deadlines and due dates as stipulated in the course outline.
Marks will be deducted for each day that the assignment is not late.
Submit original work, no plagiarizing or cheating.
4. Semester-end examination
You will write a 3-hour examination at the end of the semester. This mark
will contribute the other 50% of the final mark.
5. Consultation Times
Students are welcome to consult the lecturer regarding problems during
the times stipulated by the lecturer.
General Guidelines
Due date
The Topic
Lecturers name
Content of written assignment
Table of contents
An introduction this should briefly explain how you intend to answer the
question (provide aims of the assignment)
The main section of your assignment will consist of all the readings. This must be
arranged in a logical way and should be the most important part of your
assignment. You should ensure that you have answered the question.
List of references/bibliography
A brief history of Communication
Can you imagine life without your blackberry, facebook, mixit or
twitter???
It is not very clear how language originated. Some believe words imitated sounds that
accompanied gesture; others believe words came from expression of emotion (crying or laughing)
while another school of thought believes that language resulted because of group activities (like
working together).
There are more or less 3,000 languages spoken worldwide today. In South Africa we have eleven
official languages and each of these languages has been influenced by other existing languages.
Many language characteristics in your mother tongue have been taken over from older
languages.
Age of Writing
In prehistoric times drawings and pictures of animals and people
in cave paintings and cuneiform were used to communicate.
Film - Two Frenchmen, Niepce and Daguerre invented film during the 19th
century. By the early 20th century the movie camera and projector were
available and motion pictures became an important source of entertainment. By
1905 cinemas were built in Europe and United States. In South Africa film can
make an important contribution to the democratisation and development that
needs to take place.
Television - Television means to see at a distance. It is
transmission of images and sounds to distant screens by
means of electrical or radio waves. John L. Baird showed the
live television pictures in London in 1926. The first television
service in South Africa was introduced on 5 January 1976.
Today SABC channels broadcast in all 11 languages reaching
an estimated 18 million people.
Information Age
Also known as the computer or digital age.
The rapid development of technology has provided
greater access to information, in terms of both speed
and information.
The explosion brought about by computer technology
has led to the revision of many laws regulating access
to and communication of information.
The Internet
The internet makes use of almost any kind of electronic transmission
promoting the sharing of information, enhancing business transactions
in terms of reducing time to send and access information and supporting
global interaction between organisations and people.
The Internet can be regarded as a universal library, the worlds first viable
commercial democracy. The Internet is not free and users have to
register with a service provider and also pay for the time spent on the
Internet. Some websites provide information free of charge while others
rely on subscription fees.
E-mail - E-mail has become an essential part of communication within and
between organisations. It has replaced letters, faxes and telephone calls in both
business and personal lives. E-mail is fast, cheap and reliable.
b) Write down the medium or technological development that characterised each age.
3. To which electronic mass media are you exposed daily and how has the use of these enriched your
life?
The Functions of Communication
actualisation
esteem
social
safety
survival
Survival most basic needs such as the physical wellbeing of a person.
Safety feeling free and secure from danger with order in our lives.
Self-actualisation fulfilling your potential and achieving all that you can
as a human being. This is the most difficult need.
According to Maslows theory, people are motivated to
progress from the most basic needs ( to survive) to achieving
the highest level of needs (to fulfill ones potential and to
become all that one is capable of becoming). Maslow
believed that motivation deals with conscious and
unconscious drives and a primary level need has to be
satisfied before the next level of needs can be satisfied.
Maslow proposed that those people who have fulfilled their
need for self-actualisation can become aware of the fullest
potential of humans at large.
Communication as a scientific
discipline
In modern age there has been a demand for the
scientific study of communication to determine
whether effective communication is taking place at
institutions.
Tools such as scientific study, theories, concepts,
models and communication research is used to test
our knowledge and assumptions of communication.
Communication competence
The success of your communication with your partner will depend on a number
of factors, such as communication competence. You will, among other things,
have to formulate the words carefully in order to express yourself clearly and
concisely. You will have to understand and interpret nonverbal communication
and also display the correct and most acceptable nonverbal behaviour.
selection
organisation
Interpretation
Critical listening
Feedback
- Verbal and nonverbal feedback by partners in communication indicate the level
of understanding or agreement between them.
Proxemics: comes from the word proximity which refers to closeness or nearness in space.
Haptics: has also been described as tacesics which refers to our tactile sense ( our sense of
touch)
Chronemics: comes from the word chronological which means arranging events according to
dates or a time sequence.
Paralanguage: Para can mean beside or by the side of something; the something in this case is
language. That is way the word paralanguage includes the quality of the speakers voice,
hesitations between words, and other sounds, as well as the speed or rate or the volume and
pitch of the speakers voice.
Language and Communication
- Language denotes different things to different people, but language
consists of signs (arbitrary and symbolic) , has different levels of
meaning (denotative and connotative) and has various functions,
uses and purposes.
- Language is needed for people to interpret their social world, to
think about experiences and to share information with others
because language is the tool by means of which communication
processes are mediated. None of the intrapersonal or interpersonal
communication processes would be possible without the use of
verbal language.
Uses of language
- Language is our primary means of exchanging messages.
- We can discuss our feelings, thoughts and experiences of
the world by using languages.
The three possible levels of meaning of words which can
be distinguished are the
- Denotative level of meaning
- Connotative level of meaning
- Mythological or ideological level of meaning
Functions of language
- The following communicative functions of language can generally be
distinguished:
1. Referential function: conveys concrete, objective information about the
content of the message. Example : news reporting or science writing.
2. Expressive function : ability to communicate our emotions, beliefs and
opinions and attitude towards a subject. Example : debating a sensitive
topic
3. Conative function : use of language to persuade the recipient. Example
: political speeches and adverts.
1. Phatic function : use of language for making and
sustaining contact with others. Idle chatter which can be
meaningless. Example : weather and greetings.
2. Poetic function: use of language for intrinsic pleasure
and draws attention to sound, diction and syntax.
Example : poetry and proverbial sayings.
3. Metalinguistic function : explore and reflect upon a
message. Example : phrases like understand or you
know.
Language as a system of signs
- Language can be defined as a unified system of signs and the grammatical rules
that permit sharing a meaning.
- We construct messages using linguistic signs or words using the rules of the
language that we speak.
- English, isiZulu, French and so on are classified as language systems.
- Words are signs that stand for something. There are natural and arbitrary
(symbolic) signs.
- Natural signs refer to a natural connection such as a sneeze which refers to
hayfever.
- Arbitrary signs are those signs that people created and are common. a tree can
represent vegetation because people have chosen to associate it with vegetation.
Language as a social phenomenon
o Verbal language is used when people interact (communicate) with
one another and to build relationships between people. Verbal
communication is conveyed either orally or in printed form and
can be found in different settings, such as face-to-face
communication, mass media or when using the Internet.
o Before people can effectively communicate with one another by
means of a language, they need to acquire an understanding of
what words actually mean and a mutual understanding of
connotations attached to words.
Intrapersonal Communication
Hidden pane
Unknown pane
Unknown
Hidden pane
pane
Window A Window B
The four quadrants are interdependent, thus a
change one quadrant will affect the others.
Window A has a large hidden pane and a small
open pane. Window A represents someone who
is not prepared to share his or her self with
others. It is usually very difficult for this sort of
person to form close relationships.
Window B has an extremely large open pane
and a very small hidden pane. Window B is
regarded as being the ideal window for an
intimate relationship.
Interpersonal communication and assertiveness
- Assertiveness training has become common practice, more
recently, assertive behaviour as a communication skill has
begun to be valued in South Africa. Everyone needs to learn
assertiveness as a communication skill.
- What exactly is assertiveness? The first point to remember
is that being assertive is not the same as being aggressive.
Being assertive enables you to express yourself clearly and
confidently without putting down yourself and without
putting other people down.
Assertive styles
- Three communication styles of coping with situations.
- Topic statement
Researching the topic
- Information you provide must be correct and soundly
based.
- Two sorts of material: information for the content of
your talk and illustrations, statistics, expert opinions
and quotations.
- Research can be done using materials at libraries or
on the internet, conducting interviews and drawing
on personal experiences and observations.
Writing the talk