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ALUR FRONT OFFICE

Status Kamar
Kondisi atau keadaan kamar itu ditulis dengan kode atau simbol, yang
umumnya hampir sama untuk semua hotel.
Gambar 4.25 Kode atau Simbol (Istilah Status Kamar)

a. OC (Occupied ) : Kamar tersebut ditempati oleh tamu.

b. V (Vacant) : Kamar itu sudah kosong namun belum siap


dijual karena belum dibersihkan.

c. VC (Vacant Clean) : Kamar itu sudah kosong dan sudah


dibersihkan namun belum siap dijual.

d. VCI (Vacant Clean


Inspected) : Kamar itu sudah kosong, sudah dibersihkan
dan sudah diperiksa oleh supervisor,
sehingga kamar siap untuk dijual.

e. CO (Check Out) : Tamu meninggalkan hotel /kamar dan


sudah membayar rekening.

f. SO (Sleep Out) : Tamu sudah check in di hotel namun tamu


tersebut tidur di luar ( tidak menempati
kamar yang disewa).

g. DD (Dont Disturb) : Tamu tidak mau diganggu.

h. DL (Double Lock) : Kamar tersebut dikunci dua kali sehingga


tidak bisa dibuka dengan kunci kamar.

i. OOO (Out of Order ) : Kamar tersebut tidak bisa dijual, karena ada
kerusakan.
PROSES CHECK IN
Pleasereturnto(byJanuary22nd,2016)
ATTN:GROUPRESERVATIONSTEAM
JW Marriott Beijing
83 Jian Guo Road, China Central Place
Chaoyang District
Beijing 100025, China
FROM23rdTO31stJANUARY2016
BLOCKCODE:CC1 Tel: (8610) 5908 8981 Fax (8610) 5908 8977
Email :
HomestayReservationForm Website :

(Guestroomsatspecialdiscounthavebeenpre-blockedformeetingparticipants)
FamilyName(Mr / Mrs / Ms / Dr ) ______________________________ FirstName_____________________________
CompanyName_______________________________

Departure Date
Arrival Date (DD/MM/YY) Flight No. Time (DD/MM/YY) Flight No. Time

Marriott Rewards / The Ritz-Carlton Rewards Membership Number:


Theofficialcheck-intimeisafter2:00pmandthecheck-outtimeispriorto12:00noon.Shouldyourequiretocheck-inbefore2:00pm,afullday'sguestroomratewillbeappliedtoguaranteeimmediatecheck-inuponarrival.
Latecheck-outwillbesubjecttoavailabilityandwillbechargedaccordingly:
Between 12:00noon to 6:00pm, a fifty percent (50%) of the group rate will be levied.
After 6:00pm onwards, a full day's group rate will be levied.
Institution / Organization:
Title _______________________________________________________________________ Email ___________________________________________
Tel _________________________________________ Fax _____________________________________________

RoomRequirement (bookings are processed on a first-come-first-served basis. All reservations must be made
on or before22ndJan2016. Reservations received after that day will be subject to rates and availability)

Number of rooms required Room Category Room Rate


DeluxeRoom
ExecutiveDeluxeRoomWithLoungeAccess
ExecutiveSuiteRoomWithLoungeAccess
Executive Lounge access benefits includes:
- Private express check-in and check-out service
- Complimentary breakfast, snacks, evening Hors d' Oeuvres, Desserts, Candies and Cordials served in the lounge
- Two hour complimentary use of the Executive Lounge meeting room per stay

Room rate is inclusive of 15% service charge per room per night.
Rate quoted is based on single occupancy.
Room rate inclusive of in-room internet access.
Room rate is inclusive of one daily buffet breakfast at Asia Bistro located on lobby level.

SpecialRequest King Bed Twin Bed Non-smoking


Extra bed
(Additional
Charge of daily
RMB500net)
Others
______________
______________
______________
______________
______________
___

HotelTransportation City Car Arrival Only Departure Only Roundtrip


Motor Cycle Arrival Only Departure Only Roundtrip
Family Car
Pleaseensureyouflightdetailsarecompletelyabove

CreditCardGuarantee(Mustcompletethefollowinginformationtosecureyourreservation)

Credit Card Type: AMEX/VISA/MASTERCARD/DINERSCLUB/JCB


Credit Card No# ________________________________________________ Expiry Date: ______________________
Credit Card Holder Print Name ____________________________________________________________________________________
Credit Card Holder Signature ________________________________________ Date: ________________________________

CancellationPolicy
AllreservationsandamendmentsmustbemadebeforeJan15th,2016tothearrivaldatetoavoidalatecancellation/amendmentfeeoftheENTIRESTAY.
Intheeventofnoshowanoshow,chargeoftheENTIRESTAYwillalsobeleviedtothecreditcardusedtoguaranteeforthereservation.

**RESERVATIONISNOTCONFIRMEDUNTILYOURECEIVEFORMALCONFIRMATIONFROMBYTHEHOTEL**
HotelConfirmation: Homestay Stamp:
Confirmed
(Confirmation Number
_____________________
_______)

Remarks_____________
_____________________
_______________
Confirmed by: _______________________________________________
*Confirmationswillbesentwithin24hoursuponreceiptofthereservation*
Recepti onist