BAD NEWS LETTER

Presented by: Abdul Wajid Nazeer (09)

&
Faheem Ahmed (08)

Presented to: Mam Javeria farooqui

 BAD NEWS MESSAGES

In business writing, a letter, memo, or email that conveys

negative or unpleasant information--information that is
likely to disappoint, upset, or even anger a reader.
 WRITING BAD NEWS MESSAGES

Direct Approach
Direct Approach is an approach in which we express the bad
news at the opening paragraph then the explanation of bad
news and at the end there is a courteous close .
Indirect Approach
A Indirect Approach conventionally begins with a neutral or
positive buffer statement before introducing the negative or
unpleasant information. This approach is called the indirect
Approach.
 INDIRECT APPROACH

OPENING REASON BAD NEWS CLOSSING

Direct Approach

BAD NEWS REASON CLOSSING

 FORMAT

Opening paragraph
Middle: give the reasons why you cannot
grant the request--then deliver the bad news.
Closing paragraph
 TECHNIQUES FOR
BAD-NEWS SENTENCE

Place negative news in buried position

Avoid unnecessary use of negative words
State the bad news once; avoid restating or returning
to it
Emphasize any positive aspect
Follow bad news with a counterproposal when
possible
 THINGS TO AVOID
Don't deliver the bad news in the opening paragraph.

Always try to tell what you CAN do before you say what
you CAN'T do.

Explain the WHY before you deliver the bad news. For many readers,
once they see the NO they don't pay attention to the WHY.

Remember that a major goal is to maintain a positive relationship with

the reader. Do whatever you can to help the reader understand and
accept your message.

When you are through writing the letter, make sure the message that
you cannot grant the request is clear.
 EXAMPLES OF BAD NEWS

Rejected the request for a letter of recommendation.

Reject the application work.

Sending negative messages to employees.

Giving a negative performance appraisal.

Ending employment relationships (termination).

 CONCLUSION
Sometimes in business you simply cannot avoid writing a letter
that has bad news. However, you can try to write the letter in
such a way as to maintain a good relationship with the
recipient, as well as breaking the bad news in the easiest way.
You dont want to burn any bridges in business, so it really is to
your advantage to write an effective bad news letter.
THANK YOU