Basic Manners & ETIQUETTE

Presented By :
Balvinder Budania
(Assistant Professor)
Om Group Of Institutions
What is Etiquette/ Good Manner?

Good manners, or acting

appropriate in a way that's
socially acceptable and
respectful, display respect,
care, and consideration for
others.
Why Good Manners?
Excellent manners can help you to
have better relationships with
people you know, and those you
will meet.
Good manners convey respect to
those you interact with, and also
commands respect from those you
interact with.
Basic Manners
Practice basic courtesy
Say "please" and "thank you,

Additionally, say "excuse me" whenever you

accidentally bump into someone,
Speak politely

Keep the volume of your voice as low as possible

while still allowing people to hear you,
and don't use slang or filler words (such as "like,"
"uh," "so..." and so on).
Practice being a good listener,
Don't interrupt or override another person when he
or she is speaking.

Practice being a good listener, and talk when it's your

turn.

Don't discuss rude topics, such as bodily functions,

gossip, dirty jokes, swear words,
Give up your seat on public
transportation

If you're on a crowded train or bus and you notice

someone struggling to stand up (such as an elderly
person, a pregnant woman, or someone with a lot
of parcels), offer him or her your seat
Congratulate people

Offer your congratulations to someone who's just

made a big accomplishment
Be a good sport

Congratulate anyone who beats you in a race, sporting

event, election or other competition.
Be a courteous driver.
Driving with good manners might seem outdated,
but it's actually a matter of safety.

If you come to an intersection, stop, so that if there's an

another driver who doesn't seem to know how to manage,
just motion him or her to go ahead of you.

Use your turn signals even if you don't think anyone is

around - you never know if there's a pedestrian or cyclist
you just can't see.
Know how to greet people.
Whether you're in an informal or formal situation,
acknowledging the presence of another person is a
fundamental point of having good manners.

Failing to do so can be seen as an insult in most

settings.
Manage introductions with grace.

If you're with two people who don't know each

other, but you know both of them, it's your
responsibility to make the introduction of good
manners.
Continue.
Be nice to everyone.
Never gossip about anyone.
When eating at someone elses home, avoid hurting
the hosts feelings
Respect Elders and People in Authority
Examples of bad manners
Spitting
Coughing or sneezing in someones face
Throwing things in anger
Calling someone a bad name
Pushing or shoving
Inappropriately touching others
Grabbing something from someone else
Begging or whining
Groom yourself appropriately.
Whether you're going to your school, your job, or
just to the grocery store, your pristine manners will
go unnoticed if you're not well-groomed. Take a
shower every day, and keep your hair, skin, nails
and clothing as clean as possible. Wear freshly
laundered clothes that are appropriate for the
setting you're in (whether it's a school uniform or a
business-casual look for work).
Write thank-you notes
Whenever anyone gives you a gift or does
something particularly nice for you, send him or her
a thank-you note within a few days Note how
thankful you are for the specific gift or action, and
how delighted you are to have the other person's
friendship.
Dining Manners
Dining Manners
Be on time
Stand on the right side of your chair and enter from
your left
Put your napkin in your lap
Decide on your menu selections quickly
Never order the most expensive item
Wait for all people to be served before beginning
Know which silverware to use with which food
Dining Manners
Dont eat with your mouth full
Keep one hand in your lap unless you are eating
European style
Remove anything from your mouth with the same
implement that it went in with (except bones)
Eat at a moderate speed
Try to maintain some polite dinner conversation
Never medicate yourself at the table
If you must leave the table, place your napkin in
your chair
 Telephone etiquette
Identify yourself when making a call
Address the caller by his name in a courteous manner
Keep conversation brief
Never be impatient
Listen carefully
Do not interrupt
Do not eat or chew something while speaking on phone
If you wish to put the caller on hold, request his permission to do so
Close your conversation with an appropriate salutation
Let the caller hang up first
In case of missed calls, return the call within a reasonable period of time
If some one calls you by mistake, inform the caller politely that he reached a
wrong number
 Managing Angry Callers
Listen his problem or complaint carefully
Do not interrupt him, let him finish the whole
thing first
Do not say, "you are wrong"
Empathize with him
You should be good in your area of work and
investigate about his complaint or problem and
solve it
tell him the process of solving the problem
Do not mislead
Call him back when you have the solution, this
feedback is important
 Office Etiquette
Those who follow good office etiquette are
promoted and given choice assignments.
Those who are seen as crass are passed over
or have their employment terminated.
Be self-aware-use common sense
Mind your own business
Never go over your supervisors head
Obey your companys business dress code
Treat every employee with the same respect
Do not post things of an offensive nature
Reasons for firing employees

- Bad language.
-Excessive workplace gossip.
-Drinking on the job.
-Leaving without telling anyone.
-Too many personal calls
Breaches of office etiquette
-Bad hygiene.
-Bad habits.
-Wastefulness with paper.
 Meeting etiquette
Avoid swear words and vulgar
references,
Poor communicating skill is not
professional,
Avoid personal questions during first
meeting.
Whoever gets to the door first should
open it and hold for others who are
following
Turn off your cell phone ringer ,accept
voicemail and text messaging only
 Business card etiquette
Always have a business card
Have it in a good shape and updated
Have it readily available
Be selective about distributing
Present it in a appropriate time and
manner
Classroom and Job

Many of the etiquette rules for the workplace also

apply to the classroom. There is a hierarchy, with
the teacher playing the role of the boss and the
students in the same position as employees.
Behavior in the classroom and at work:
Continue..
Personal Space Follow the general principles of allowing everyone
their personal space to prevent making anyone uncomfortable.
Email Etiquette When you email someone, whether it is a teacher,
fellow student, or someone you work with, respect their time and
sensibilities by exhibiting good manners through electronic
communication.
Acknowledging Others Never take credit for someone elses work.
Not only is it rude, it makes you appear to not be smart enough to
come up with ideas of your own. By the same token, when someone
receives an award, be the first to offer congratulations. It shows that
you are a team player and will make others respect you even more
in the classroom and on the job.
Continue.
Dress Appropriately Follow the school and work dress
code. Doing otherwise can be distracting and get you into
all kinds of trouble.
Job Interview Etiquette Follow general etiquette tips when
interviewing for a job. This will make you stand out as a
viable candidate and have the employer looking at you with
respect.
Respect Coworkers and Fellow Students Follow proper
etiquette in relationships with your coworkers and friends at
school. You are more likely to get good grades, raises,
promotions, and letters of recommendations if you show
good manners to people you work with.
Etiquette of Punctuality

Punctuality With Friends :When you

agree to participate in any event with
friends, you should always mark the time
on your calendar and plan your schedule
accordingly.
Punctuality at Work

Being on time for work is an absolute

must if you want a favorable job
performance review.
Stress of Being Late

It makes you feel frenzied, which in turn

might lead to abruptness and a short temper.
Over time, this becomes a habit that is
difficult to break.
Take Steps to Be on Time

Being on time might sound foreign to you, but if you

work at it and practice, you will discover that it
eliminates some of the turmoil you create when
youre late. Thinking ahead and proper planning
will enable you to take control of your life. Another
benefit is that you wont have to spend time thinking
of excuses as to why you are late.
Tips to taking control of time so you
wont be late:
If you are chronically late for work, set your alarm
to go off 15 minutes earlier. Put your alarm clock
far enough away from your bed so you will have to
get up to turn it off.
Do as much as you can the night before. Check the
weather and select what you will wear accordingly.
If anything needs ironing or steaming, dont wait
until morning when you will be in a hurry. Lay out
your accessories and shoes.
Continue.
Plan to be five or ten minutes early. These few
minutes can go a long way toward goodwill with
friends, coworkers, and employers.
Dont overbook. If you have more things on your
schedule than you can manage, you will never be
able to relax or be on time for anything. This
involves learning how to say no.
Expect a delay. If you have a long commute to
work, there is a good chance you will be faced with
traffic. Plan for it.
 Know where everything is. If you drop your keys
in different places every night, you may have to
spend unnecessary time looking for them the next
morning. Put them in the same place everyday when
you get home, and youll save quite a bit of time.
Keep your gas tank full. You dont want to drive
your car with the fuel level hovering on the empty
line. Having to stop for gas, or worse, running out on
the way to work or an event, can make you late.
 Etiquette Rules What is Personal
Space?
The term personal space generally refers to the
physical distance between two people in a social,
family, or work environment.
The factors that determine a
comfortable personal space:
Male to male
Female to female
Male to female
Professional relationship any combination of male
and female
Romantic versus platonic relationship
Culture and country
 Never touch anyone you dont know.
Dont reach for anyones children, regardless of your intentions.
Stand at least 4 feet away from a person unless you know him or her well.
When someone leans away from you, you are probably in that persons space that makes him
or her uncomfortable.
If you walk into an auditorium or theater that isnt crowded, leave an extra seat between you
and the next person. However, it is acceptable to sit next to someone if the room is crowded.
Never lean over someone elses shoulder to read something unless invited.
Never go through anyone elses personal belongings.
Dont allow your dog to go to the bathroom on someone elses property.
Acknowledge personal space on the road. Dont tailgate when driving.
Dont fling your arm around someones shoulder or slap anyone on the back unless you know
the person very well.
Dont enter a room or office without knocking first.
Dont cut in front of people in line.
Business Etiquette postures
Hand shaking positions
Seating Positions

Casual Judging Arguing

Dress code
Formal

Informal
Thank you