Chapter 4

Housekeeping Human
Resource Issues
Managing Housekeeping Operations
Revised Third Edition
(338TXT or 338CIN)

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 Competencies for
Housekeeping Human Resource Issues
1. Explain why hotel housekeeping departments
depend on effective diversity management.
2. Describe several sources of potential employees
including internal and external sources, creative
recruiting tactics, online sources, and
advertisements.
3. Explain how immigration reform affects the
hospitality industry.
4. Describe the factors that should be taken into
account when selecting employees.
2008, Educational Institute (continued)
 Competencies for
Housekeeping Human Resource Issues
(continued)

5. List the steps to skills training and what must be

accomplished in each step.
6. Describe the challenges involved in scheduling
employees.
7. Identify several methods of motivating
employees.

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 Tips for Effective Interviewing
Do your homework before the interview.
Establish the appropriate setting.
Establish a rapport.
Know the job.

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 Types of Interview Questions

Rapport-building questions
Behavioral questions
Fitness questions
Job competency questions
Closing questions

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 Prepare to Train
Analyze the job.
Identify job knowledge
Create a task list
Develop a job breakdown.
Develop your department training plan.
Make copies of materials needed.
Establish a training schedule.
Select a training time and location.
Notify the trainees of the dates and times
of training.
Practice your presentation.
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 Present
Prepare the trainees.
Begin the training session.
Demonstrate the procedures.
Avoid jargon.
Take adequate time.
Repeat the sequence.

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 Practice

Trainee demonstrates each step.

Trainer coaches performance.
Trainee explains how to do each step
and what its purpose is.

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 Follow Up
Provide opportunities to use new skills
during and after training.
Have employees discuss training with
co-workers.
Coach a few tasks each day.
Provide constant feedback.
Evaluate the employees progress.

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 Productivity Complications
Trainees/turnover
Send backs
Meetings
Messy rooms
Suites
Late check-outs and room changes
Maintenance rooms
Show rooms

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 Alternative Scheduling Techniques
Part-time employees
Flexible work hours
Compressed work schedules
Job sharing

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