Anda di halaman 1dari 13

[ Effective Business Communications]

[BUSN20017 ]

Group presentation on:

Communication issues and solving strategies

Group Members:
Aakash Thapa (12052108)
Anup Shrestha (12064058)
Sujan Paudel (12059897)
Business communication

Communication is the two way process of exchanging ideas

and information.

Communication in business context includes :

Human Resources
Public relations
untimely delivery of information
types of information provided (email, letter, report )

Results in
delayed in jobs

timely information to be provided with the use of
information should be regular, time concerned , precise and
easy to understand (Smith,2005)
Communication breakdown
due to misunderstanding of either transmitter or receiver

Breakdown in High-Tech companies occurs due to trust,
interpersonal relations, cultural differences, leadership,
technology (Tugrul et al. ,2012)

standardizing transfer and handoff protocols
developing strong policies that mandates communication
language barrier
negligence of the company itself about updated news
Spam emails and calls

Actual message cannot be conveyed

Use customer language
Avoid technical language
Provide high valued products
Local language
Employers intention of avoiding jobs
Difficult to establish a single language as an official language
Occurs as barrier between manager and employee

Selective hiring (Lester, 1994)
Limiting vocabulary
Syntax rules
Cross culture
Low and high context culture
High context are more implicit while low context are explicit
(Wurtz, 2005)
Multicultural employee in workplace

Reconceptualization of English
use of translator
cross culture training
Limited development in digital literacy and use
of social media
low skilled workforce in higher position
no trainings provided as per increasing technology (Hwang,
Cooperation with private sector to boost digital literacy
(Mizzi, 2004)
Use of social media ( Facebook ,Instagram) for advertising and
Biesenbach-Lucas, S. (2007). Students writing emails to faculty: An examination of e-politeness among native and non-
native speakers of English.
Black, J. S., Mendenhall, M., & Oddou, G. (1991). Toward a comprehensive model of international adjustment: An
integration of multiple theoretical perspectives. Academy of management review, 16(2), 291-317.
Bull, M., & Brown, T. (2012). Change communication: the impact on satisfaction with alternative workplace strategies.
Facilities, 30(3/4), 135-151.
Charles, M. (2007). Language matters in global communication: Article based on ORA lecture, October 2006. The Journal of
Business Communication (1973), 44(3), 260-282.
Daim, T. U., Ha, A., Reutiman, S., Hughes, B., Pathak, U., Bynum, W., & Bhatla, A. (2012). Exploring the communication
breakdown in global virtual teams. International Journal of Project Management, 30(2), 199-212.
Earley, P. C. (2002). Redefining interactions across cultures and organizations: Moving forward with cultural intelligence.
Research in organizational behavior, 24, 271-299
Feely, A. J., & Harzing, A. W. (2003). Language management in multinational companies. Cross Cultural Management: An
International Journal, 10(2), 37-52.
Greenberg, C. C., Regenbogen, S. E., Studdert, D. M., Lipsitz, S. R., Rogers, S. O., Zinner, M. J., & Gawande, A. A. (2007).
Patterns of communication breakdowns resulting in injury to surgical patients. Journal of the American College of Surgeons,
204(4), 533-540.
Guillemin, F., Bombardier, C., & Beaton, D. (1993). Cross-cultural adaptation of health-related quality of life measures:
literature review and proposed guidelines. Journal of clinical epidemiology, 46(12), 1417-1432.
Contd. . .
Hagen, S. (Ed.). (1999). Business communication across borders: a study of language use and practice in European
companies. Languages National Training Organisation

He, T., Blum, B. M., Cao, Q., Stankovic, J. A., Son, S. H., & Abdelzaher, T. F. (2007). Robust and timely communication
over highly dynamic sensor networks. Real-Time Systems, 37(3), 261-289

Hwang, G. H. (2000). Diffusion of information and communication technologies and changes in skills. University of Sussex,

Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business
horizons, 53(1), 59-68.

Kozinets, R. V. (2002). The field behind the screen: Using netnography for marketing research in online communities.
Journal of marketing research, 39(1), 61-72.

Lester, T. (1994). Pulling down the language barrier. International Management, 49(6), 42-45

Marschan-Piekkari, R., Welch, D., & Welch, L. (1999). Adopting a common corporate language: IHRM implications.
International Journal of Human Resource Management, 10(3), 377-390.

Mizzi, J. (2004). Organisation and cultural transformation: The Malta experience. MITTS, Blata-Baida, 1-93.

Muniz, A. M., & O'guinn, T. C. (2001). Brand community. Journal of consumer research, 27(4), 412-432.

Mutula, S. M., & Van Brakel, P. (2007). ICT skills readiness for the emerging global digital economy among small
businesses in developing countries: Case study of Botswana. Library Hi Tech, 25(2), 231-245.
Contd. . .

Shane, S. (1995). Uncertainty avoidance and the preference for innovation championing roles. Journal of International
Business Studies, 47-68.

Smith, I. (2005). Continuing professional development and workplace learning 11: Managing the people side of
organisational change. Library Management, 26(3), 152-155.

Schouten, B. C., & Meeuwesen, L. (2006). Cultural differences in medical communication: a review of the
literature. Patient education and counseling, 64(1), 21-34.

Wrtz, E. (2005). Intercultural communication on Web sites: a crosscultural analysis of Web sites from
highcontext cultures and lowcontext cultures. Journal of ComputerMediated Communication, 11(1), 274-299.