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[ Effective Business Communications]

[BUSN20017 ]

Group presentation on:


Communication issues and solving strategies

Group Members:
Aakash Thapa (12052108)
Anup Shrestha (12064058)
Sujan Paudel (12059897)
Business communication

Communication is the two way process of exchanging ideas


and information.

Communication in business context includes :


Marketing
Human Resources
Public relations
Timeliness
Causes
untimely delivery of information
types of information provided (email, letter, report )

Results in
delayed in jobs

Solutions
timely information to be provided with the use of
technology
information should be regular, time concerned , precise and
easy to understand (Smith,2005)
Communication breakdown
Occurs
due to misunderstanding of either transmitter or receiver

Issue
Breakdown in High-Tech companies occurs due to trust,
interpersonal relations, cultural differences, leadership,
technology (Tugrul et al. ,2012)

Solutions
standardizing transfer and handoff protocols
developing strong policies that mandates communication
Feedback
Causes
language barrier
negligence of the company itself about updated news
Spam emails and calls

Results
Actual message cannot be conveyed

Solutions
Use customer language
Avoid technical language
Provide high valued products
Local language
Issues
Employers intention of avoiding jobs
Difficult to establish a single language as an official language
Occurs as barrier between manager and employee

Solutions
Selective hiring (Lester, 1994)
Limiting vocabulary
Syntax rules
Cross culture
Issues
Low and high context culture
High context are more implicit while low context are explicit
(Wurtz, 2005)
Multicultural employee in workplace

Solutions
Reconceptualization of English
language
use of translator
cross culture training
Limited development in digital literacy and use
of social media
Issues
low skilled workforce in higher position
no trainings provided as per increasing technology (Hwang,
2000)
Solutions
Cooperation with private sector to boost digital literacy
(Mizzi, 2004)
Use of social media ( Facebook ,Instagram) for advertising and
promoting
ANY QUERIES ?
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THANK YOU