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LAN & IPT Workshop - Melbourne

Agenda

Introductions
Role and Responsibilities
Project Status
Workshop Objectives
Australia Sites
Melbourne
Wyong
Henderson
Kwinana
Testing
ONE Voice
Getronics
Training
Communications
Snagging
APAC schedule
Risks & Issues
Health & Safety 1
LAN & IPT Workshop - Melbourne
Project Status

APAC:
Call Manager Cluster complete in Singapore
4 Australia sites to be scheduled
New site Nanjing in progress
Plans in place for all remaining site
EMEA:
Call Manager cluster complete in Basel
Paisley LAN & IPT Complete
Lyon LAN & IPT Complete
Hunningue LAN complete, IPT in progress
Plans in place for remaining sites
Americas:
Call Manager cluster installed in Tarrytown,
configuration in progress
Plans in place for all sites
2
LAN & IPT Workshop - Melbourne

Workshop Objectives

To confirm site requirements, confirm CDR and LAN design


for the 4 Australian sites
To plan the implementation of the 4 Australia sites
for LAN refresh and IPT.
To understand the implementation process
To confirm the role of Getronics
To confirm and agree training requirements.
To confirm the implementation plan for all APAC sites

3
LAN & IPT Workshop - Melbourne

Australia Sites

Planning & Implementation

4
LAN & IPT Workshop - Melbourne
Melbourne - Planning

Cisco Kit - Confirm inventory LAN & IPT plus licenses *


LAN Design (go to next slide)
IPT Design
Patch cables fibre, copper, 5 meter for IP phones
Comms rooms cabinet space / power / patch leads
LAN connectivity to PABX (Walk the site )
Configuration
LAN
Operator consoles
Paging systems
Voice recording
Fixed IP phones & SRST
Faxes
Modems
CDR
Confirm extension number schedule
5
Floor plans
LAN & IPT Workshop - Melbourne
Melbourne Continued

Voice Gateway
Location
ISDN30 interface
Cable requirements
Configuration
VG 224s
Location
Cable length
Identify analogue ports
Configuration
Change over dates / downtimes / sequences
Testing
Onsite contacts / IT resource
Getronics Resource
6
LAN & IPT Workshop - Melbourne
Melbourne LAN Design
2960/8
Catalyst 3560 SERIES PoE-24
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
1X 11X 13X 23X
SYST
RPS

MMFibre
STAT
DUPLX
SPEED 1 2
POE
2X 12X 14X 24X

MODE
S
S L
L O R

O T
2
A= ACT F= FDX Cisco 2811
T S= SPEED L= LINK
3
FE 0/1 FE 0/0 A
A
F F
S S S
L S
L

Additives Plant
O O L L
T T
NME0 1 0
PVDM1 PVDM2 AIM1 AIM0

WAN Router
/

LINK O

2960/48
ACT
100 !
ACT SYS
VG 224 FDX PWR DO NOT USE DC
STATUS
AND AC POWER
CF (SLOT 0) FastEthernet 0/1 FastEthernet 0/0 CONSOLE top
13V DC 5A AT THE SAME TIME AC 100-240V~
FXS CLEI CODE ECI BAR CODE AUX bottom
50/60Hz 1.6A (1.6A)

VG224 g/way
Catalyst 3560 SERIES PoE-24
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
1X 11X 13X 23X
SYST
RPS

S
Cat 5 patch STAT
DUPLX
SPEED
POE

MODE
2X 12X 14X 24X
1 2

S L
L O R

O T
2
A= ACT F= FDX Cisco 2811
T S= SPEED L= LINK
3
FE 0/1 FE 0/0 A
A
F F
S S S
L S
L
O O L L
T T
NME0 1 0
PVDM1 PVDM2 AIM1 AIM0

SRST g/way
2960/48
Catalyst 3560 SERIES PoE-24
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

Cat 5 patch
1X 11X 13X 23X
SYST
RPS

STAT
DUPLX
SPEED 1 2
POE
2X 12X 14X 24X

MODE

3560/48
Catalyst 3560 SERIES PoE-24

Cat 5 patch
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
1X 11X 13X 23X
SYST
RPS

STAT
DUPLX
SPEED 1 2
POE
2X 12X 14X 24X

MODE

2960/48
Catalyst 3560 SERIES PoE-24
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
1X 11X 13X 23X
SYST
RPS

CAB-SFP-50cm
STAT
DUPLX
SPEED 1 2
POE
2X 12X 14X 24X

MODE

3560/24
Catalyst 3560 SERIES PoE-24
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
1X 11X 13X 23X
SYST
RPS

5 x 2960/48
STAT
DUPLX
SPEED 1 2
POE
2X 12X 14X 24X

MODE

2960/48
Cat 5 patch SYST
RPS

STAT
DUPLX
SPEED
POE

MODE
1X

2X
1 2 3 4 5 6 7 8 9 10 11 12
11X

12X
13X

14X
13 14 15 16 17 18 19 20 21 22 23 24
23X

24X
Catalyst 3560

1
SERIES PoE-24

2
1 x 3560/48
1 x 3560/24
2 x 2960/8
2960/48 4 x 100Mb SFPs
S
L
O
T
3

S
L
O
T
S
L
O
T
2

S
L
F
S
O L
T
A
A= ACT
S= SPEED
FE 0/1
F= FDX
L= LINK
FE 0/0 A
F
S
L
Cisco 2811
R

Cat 5 patch SYST


RPS

STAT
DUPLX
SPEED
POE

MODE
1X

2X
1 2 3 4 5 6 7 8 9 10 11 12
11X

12X
13X

14X
13 14 15 16 17 18 19 20 21 22 23 24
23X

24X
Catalyst 3560

1
SERIES PoE-24

2
11 x CAT5 Patch Leads
NME0 1 0

1 x CAB-SFP-50CM
PVDM1 PVDM2 AIM1 AIM0

WAN Router
LINK O
/
4 x MM fibre patch leads
ACT
100 !
ACT SYS
VG 224 FDX PWR DO NOT USE DC
STATUS
AND AC POWER
CF (SLOT 0) FastEthernet 0/1 FastEthernet 0/0 CONSOLE top
13V DC 5A AT THE SAME TIME AC 100-240V~
FXS CLEI CODE ECI BAR CODE AUX bottom
50/60Hz 1.6A (1.6A)

2960/8
VG224 g/way 1X
1 2 3 4 5 6 7 8 9 10 11 12
11X 13X
13 14 15 16 17 18 19 20 21 22 23 24
23X
Catalyst 3560 SERIES PoE-24

MM Fibre
SYST
RPS

STAT
DUPLX
SPEED 1 2
POE
2X 12X 14X 24X

MODE

East Side

7
LAN & IPT Workshop - Melbourne
Henderson - Planning

Cisco Kit - Confirm inventory LAN & IPT plus licenses *


LAN Design (go to next slide)
IPT Design
Patch cables fibre, copper, 5 meter for IP phones
Comms rooms cabinet space / power / patch leads
LAN connectivity to PABX
Configuration
LAN
Operator consoles
Paging systems
Voice recording
Fixed IP phones & SRST
Faxes
Modems
CDR
Confirm extension number schedule 8
Floor plans
LAN & IPT Workshop - Melbourne
Henderson Continued

Voice Gateway
Location
ISDN30 interface
Cable requirements
Configuration
VG 224s
Location
Cable length
Identify analogue ports
Configuration
Change over dates / downtimes / sequences
Testing
Onsite contacts / IT resource
Getronics Resource
9
LAN & IPT Workshop - Melbourne
Henderson LAN Design
Henderson
New LAN

S
S L
L O R

O T
2
A= ACT F= FDX Cisco 2811

CAT5e
T S= SPEED L= LINK
3
FE 0/1 FE 0/0 A
A
F F
S S S
L S
L
O O L L
T T
NME0 1 0
PVDM1 PVDM2 AIM1 AIM0

WAN Router

S
S L
L O R

O T
2
A= ACT F= FDX Cisco 2811
T S= SPEED L= LINK

CAT5e
3
FE 0/1 FE 0/0 A
A
F F
S S S
L S
L
O O L L
T T
NME0 1 0
PVDM1 PVDM2 AIM1 AIM0

SRST g/way

FXS
ACT
STATUS VG 224
CF (SLOT 0)
CLEI CODE ECI BAR CODE
FastEthernet 0/1
LINK
100
FDX

FastEthernet 0/0 CONSOLE


AUX
top
bottom
ACT
SYS
PWR

13V DC 5A
!
DO NOT USE DC
AND AC POWER
AT THE SAME TIME
/

AC 100-240V~
50/60Hz 1.6A (1.6A)
CAT5e (3560/24)
Catalyst 3560 SERIES PoE-24
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
1X 11X 13X 23X
SYST
RPS

VG224 g/way
STAT
DUPLX
SPEED 1 2
POE
2X 12X 14X 24X

MODE

10
LAN & IPT Workshop - Melbourne
Wyong - Planning

Cisco Kit - Confirm inventory LAN & IPT plus licenses *


LAN Design (go to next slide)
IPT Design
Patch cables fibre, copper, 5 meter for IP phones
Comms rooms cabinet space / power / patch leads
LAN connectivity to PABX
Configuration
LAN
Operator consoles
Paging systems
Voice recording
Fixed IP phones & SRST
Faxes
Modems
CDR
Confirm extension number schedule
11
Floor plans
LAN & IPT Workshop - Melbourne
Wyong Continued

Voice Gateway
Location
ISDN30 interface
Cable requirements
Configuration
VG 224s
Location
Cable length
Identify analogue ports
Configuration
Change over dates / downtimes / sequences
Testing
Onsite contacts / IT resource
Getronics Resource
12
LAN & IPT Workshop - Melbourne
Wyong LAN Design
2960/8
Catalyst 3560 SERIES PoE-24
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

100Mb over MM Fibre


1X 11X 13X 23X
SYST
RPS

STAT
DUPLX
SPEED 1 2
POE
2X 12X 14X 24X

MODE

S
S L

Cat5
L O R

O T
2
A= ACT F= FDX Cisco 2811
T S= SPEED L= LINK
3
FE 0/1 FE 0/0 A
A
F F
S S S
L S
L
O O L L
T T
NME0 1 0
PVDM1 PVDM2 AIM1 AIM0

WAN Router
ACT
STATUS VG 224
LINK
100
FDX
ACT
SYS
PWR
!
DO NOT USE DC
AND AC POWER
O
/

Cat5 2960/48
CF (SLOT 0) FastEthernet 0/1 FastEthernet 0/0 CONSOLE top
13V DC 5A AT THE SAME TIME AC 100-240V~
FXS CLEI CODE ECI BAR CODE bottom
AUX 50/60Hz 1.6A (1.6A) Catalyst 3560 SERIES PoE-24

Cat 5 patch SYST


RPS

STAT
DUPLX
SPEED
1X
1 2 3 4 5 6 7 8 9 10 11 12
11X 13X
13 14 15 16 17 18 19 20 21 22 23 24
23X

VG224 g/way
1 2
POE
2X 12X 14X 24X

MODE

S
S L
L O R
T

Cat5
O A= ACT F= FDX Cisco 2811
T 2
S= SPEED L= LINK
3
FE 0/1 FE 0/0 A
A

2960/24
F F
S S S
L S
L
O O L L
T T
NME0 1 0
PVDM1 PVDM2 AIM1 AIM0

SRST g/way
Catalyst 3560 SERIES PoE-24

3560/48 Cat 5 patch


SYST
RPS

STAT
DUPLX
SPEED
POE

MODE
1X

2X
1 2 3 4 5 6 7 8 9 10 11 12
11X

12X
13X

14X
13 14 15 16 17 18 19 20 21 22 23 24
23X

24X
1 2

Catalyst 3560 SERIES PoE-24


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
1X 11X 13X 23X
SYST
RPS

STAT
DUPLX
SPEED 1 2
POE
2X 12X 14X 24X

MODE

Wyong 1 x 3560 48 port


1 x 2960 48 port
New LAN 1 x 2960 24 port
1 x 2960 8 port
2 x 100Mb SFP
5 x Cat 5 patch leads
2 x MM fibre patch leads

13
LAN & IPT Workshop - Melbourne
Kwinana - Planning

Cisco Kit - Confirm inventory LAN & IPT plus licenses *


LAN Design (go to next slide)
IPT Design
Patch cables fibre, copper, 5 meter for IP phones
Comms rooms cabinet space / power / patch leads
LAN connectivity to PABX
Configuration
LAN
Operator consoles
Paging systems
Voice recording
Fixed IP phones & SRST
Faxes
Modems
CDR
Confirm extension number schedule 14
Floor plans
LAN & IPT Workshop - Melbourne
Kwinana Continued

Voice Gateway
Location
ISDN30 interface
Cable requirements
Configuration
VG 224s
Location
Cable length
Identify analogue ports
Configuration
Change over dates / downtimes / sequences
Testing
Onsite contacts / IT resource
Getronics Resource
15
LAN & IPT Workshop - Melbourne
Kwinana LAN Design

(3560/8)
S
S L
L O R Catalyst 3560 SERIES PoE-24
T

Cat 5 patch Ethernet


O A= ACT F= FDX Cisco 2811
T 2
S= SPEED L= LINK 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
3
FE 0/1 FE 0/0 A 1X 11X 13X 23X
A SYST
F F RPS
S S S
L S
L STAT
O O L L DUPLX
T T SPEED 1 2
NME0 1 0 POE
2X 12X 14X 24X

PVDM1 PVDM2 AIM1 AIM0


MODE

WAN Router Crib Room/Sales Building

(2960/8)
S
L
S
L O R
Catalyst 3560 SERIES PoE-24
T

Cat 5 patch MM Fibre


O A= ACT F= FDX Cisco 2811
T 2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
S= SPEED L= LINK
3 1X 11X 13X 23X
FE 0/1 FE 0/0 A SYST
A
RPS
F F
S S S
L S STAT
L
O L DUPLX
O L SPEED
T T 1 2
POE
NME0 1 0 2X 12X 14X 24X

PVDM1 PVDM2 AIM1 AIM0 MODE

WAN Router Warehouse


(3560/24)
S
S L
O
Catalyst 3560 SERIES PoE-24
L R
T

Cat 5 patch MM Fibre


O A= ACT F= FDX Cisco 2811
T 2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
S= SPEED L= LINK
3 1X 11X 13X 23X

FE 0/1 FE 0/0 A SYST


A
RPS
F F
S S S STAT
L S
L DUPLX
O O L L SPEED 1 2
T T POE
NME0 1 0 2X 12X 14X 24X

PVDM1 PVDM2 AIM1 AIM0 MODE

SRST g/way Drier Room

ACT
STATUS VG 224
LINK
100
FDX
ACT
SYS
PWR
!
DO NOT USE DC
AND AC POWER
/

O
(3560/48)
CF (SLOT 0) FastEthernet 0/1 FastEthernet 0/0 CONSOLE top
13V DC 5A AT THE SAME TIME AC 100-240V~
FXS CLEI CODE ECI BAR CODE AUX bottom
50/60Hz 1.6A (1.6A)

Catalyst 3560 SERIES PoE-24


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
1X 11X 13X 23X
SYST
RPS

VG224 g/way Cat 5 patch


STAT
DUPLX
SPEED 1 2
POE
2X 12X 14X 24X

MODE

Computer Room

1 x 3560/48
1 x 3560/24
Kwinana 1 x 2960/24
New LAN 1 x 3560/8
4 x 100M fibre SFPs
4x MM fibre patch
4 x CAT5 Patch Leads

16
LAN & IPT Workshop - Melbourne

Implementation

Project Management Guide


Engineering Guide

LAN
Planning Pack Provided to Getronics
Works Instruction
IP addressing schema
Is Rack space available for new switch?
New switches powered up and configured
Change over process Patch leads/copper and fibre
Label all devices
Collate port Data

17
LAN & IPT Workshop - Melbourne

Implementation (continued)

VG224 (see diagrams)


Confirm Location - Fibre link to LAN Core?
Install, power up and configure
UPS?
Run Multi pair cable and install.
Check correct extension numbers
Pre jumper to analogue devices if possible
Change over either pull out old jumpers or run new.

18
VG224 Connectivity Before Change Over
l
s al
ifie s for
ent
e r id nsion 24
Voice Distribution Frame tom x te G2
Cus ogue e on to V
l i
ana nnect
co

Mult pair
cables

Mult pair
cables

2 wire jumpers

VG224

VG224

VG224
PABX
VG224

To LAN Core

Cisco Access
Switch

19
VG224 Connectivity After Change Over
Voice Distribution Frame

Mult pair
cables

Mult pair
cables

2 wire jumpers

VG224

VG224

VG224

VG224
PABX

To LAN Core

Cisco Access
Switch

20
LAN & IPT Workshop - Melbourne

Implementation (continued)

Voice Gateway Router (see next slide)


Confirm Location
Fibre link to LAN Core?
Location of Network connection point
Install router, power up and configure
Change over simple move of network cable.

21
LAN & IPT Workshop - Melbourne
Local
Network
Voice Gateway
Provider

ISDN30 Network
Terminating Point

PABX

Cisco Router
(2811)

To LAN Core

Cisco Access
Switch

22
LAN & IPT Workshop - Melbourne

Implementation (continued)

IPT
Confirm IPT design is available
First task - Fixed IP phones MAC addresses
Configure Operator consoles
Install IP phones using extension number schedule
Floor plans
Active Directory CIBA to input full extension numbers
All IP phones to have label attached.
Connect Paging system to analogue port and test.
Input IP phone and Analogue device data to site
data sheet.

23
LAN & IPT Workshop - Melbourne
Testing

LAN
BT tests connectivity and management
CIBA tests users and access to Applications

IPT
BT to test Voice Gateway
BT to test VG224s
CIBA to test all IP Phones, mobility and fixed.
CIBA to test all analogue devices including:
Analogue phones
Fax machines
Modems
CIBA to test Paging system
CIBA to test Voice Recording system
BT and CIBA to test Attendant Console
SRST 24
LAN & IPT Workshop - Melbourne
Testing (continued)

ORT (Operational Readiness Testing)


The purpose of ORT is to confirm Proactive Management
is functioning correctly.
ORT Process:
BT agree date and time with CIBA to do test
BT advise Sevenoaks Helpdesk of proposed test
BT to remove mains power from a device.
BT to contact Sevenoaks Helpdesk to confirm alarm
received.
BT to restore power to device.
CIBA to check service restored correctly to users.
Acceptance Into Service (AIS)

25
LAN & IPT Workshop - Melbourne

ONE Voice

APAC Gateway not in place


Day 1 Australia use Local Breakout

26
LAN & IPT Workshop - Melbourne

Getronics

BTs Partner globally for all New installation work


BTs Partner globally for all repair work.
Skills
LAN installation
IPT Specialists
IP phone installation
Analogue Phone configuration
Trainers

27
Getronics Capabilities Commercial engagements
Delivery platform 1,600,000 users supported
1,000,000 incidents per month 1,700 clients with desktop services
3 GSCs (global service centres) 730 clients for security services
37 call centres in 1 resilient network 685 clients for helpdesk services
2,500 agents 1,500 clients with application services
2 data centres
150 direct locations
105 countries covered
25 direct country operations
75 service partners in 90+ countries

Skills & competences


25,000 total headcount
2,500 project management certifications Assets serviced
2,000,000 desktops
3,200 ITIL certifications
140,000 servers
350 six sigma certifications
135,000 network devices
3,300 Microsoft certifications
1,220,000 peripherals
1,700 Cisco certifications 3,200 mainframe MIPs
18 languages supported

28
Source: Getronics asset count as of July 2007

26 September 2017 Page 28


Getronics partners

90 Service Partners active in


more than 80 countries

APX Synstar, NTT Data


Getronics, Tecnocom,
Kapsch, Eunics, Bytes,
Ementor, Service One,
S&T, YAEL, Mindtree,
CSS, Datec, Softnet

Technology Partners Service Partners


Help drive innovation, as A seamless worldwide
components in projects or network for on-site and
tools in service delivery local services
29
26 September 2017 Page 29
Cisco Support Services
Customer
Partner
SmartNet CSSP (3rd line support)
(1st,2nd & 3rd line support) Cisco Connection Online
Software Downloads (IOS)
Cisco Connection Online
Software Upgrades (SAS/SAU)
Software Downloads (IOS)
Parts Replacement 8x5xNBD
Software Upgrades (SAS/SAU) Parts only / No Engineer
Logistics for Hardware Replacement
(Parts only / Engineer)
8x5xNBD
8x5x4
24x7x4
24x7x2
30
Cisco What do we Mean to
Each Other?
Getronics has, and develops, What does Getronics mean to Cisco?
Getronics offerings are built on Cisco products.
the skills and capacity that Getronics managed services and outsourcing engagements
help Cisco achieve its
deploy Cisco products by default.
Getronics consulting & transformation services help clients
objectives.
design and deploy Cisco products.
Getronics support services help Cisco clients and partners to
14 countries are Gold; now MSCP and effectively leverage Ciscos technology.
Getronics manages large, international and national
CROS certified accounts.
1.000+ certified individuals Getronics has proven capabilities in managing large,
multinational projects.
433 Getronics FTE handle 50% of Cisco Getronics has a primary focus on the workspace
TAC tasks Touching 2,500,000 seats
ITIL compliant organisation, processes Getronics is a Cisco Gold Certified Partner and consistently
and tools achieves specialisations and certifications.

Getronics runs on Cisco


Cisco powers Getronics infrastructure:
8.000 IP phones, IPCC supports 1,300
call centre agents, 330 clients 99.984%
uptime
Cisco products power Getronics service
delivery (CS MARS)

Getronics and Cisco have different business models that complement each other.
31
26 September 2017 Getronics Confidential Page 31
Getronics

Employees: 24,000 in 25 countries


Revenue: 2.6 billion in 2006
Growth: service revenue at +5.5% in H1 2007

Merger benefits to Getronics, partners and customers:


Offerings: enhanced product/service development capabilities and time-to-market;
end-to-end solutions incl. IPT, LAN management, mobility, security, email solutions
and application hosting.

32
LAN & IPT Workshop - Melbourne

Training

Train the Trainer approach 1 User training


Operator Console half day
Training documentation
Basic Admin CCM user
IP phone use
Address books
Voice mail
Attendant console.
Training Room
IP Phones
CAT 5 outlets
CIBA schedule

33
LAN & IPT Workshop - Melbourne

Communications

Lessons learnt have identified the need for improved


communications
CIBA to provide full notification of all planned work
including down time / loss of service
CIBA to provide information on the new On net service
to all other sites on IPT
BT to inform Sevenoaks Helpdesk at all stages of site tasks.
BT to inform UK management centres of all site tasks.

34
LAN & IPT Workshop - Melbourne

Key Message from James Blench

35
IPT Transformation Ciba Reminders & Key Info

Useful Tips & Reminders (1 of 3)


CDR & Floor Plan are more than king, they are god!
- migration to IPT lives or dies on how precise info is within CDR & floor plan
- recommend talking first to Colin S, Dave H & Matthew H before completing CDR
- whilst field descriptions within CDR, can be misinterpreted contact the guys
- dont complete config side of CDR until couple of weeks before migration
depending on size of site, otherwise huge effort in tracking changes
- apart from special requirements, where needs MUST be very much up front
- may be an appropriate time to check current hunt & pickup groups are valid
- challenge if somebody really does require voice mail
- let people know when CDR (in both h/w & s/w phases) is loaded into SharePoint

Dont forget SRST, VG224s, key PoE switches need appropriate UPS or
generator protection based on telephony up-time needs of business
36
IPT Transformation Ciba Reminders & Key Info

Useful Tips & Reminders (2 of 3)

Dont forget may need additional rack space, copper or fibre cabling
based on BT delivered LAN design
During migration weekend, as soon as happy going to remain on IPT but
without having completed all of your testing, switch off PBX, so can be
sure all across to IPT environment
Ciba responsibility to ensure power users are available to be trained by BT
to deliver the end user education (approach is train the trainer)
Ciba to provide training room, but will need BT support to provide adequate
phones and connectivity for training
Try to ensure power users are trained in advance of end user phone
deployment as questions will likely be asked
37
IPT Transformation Ciba Reminders & Key Info

Useful Tips & Reminders (3 of 3)


An online Cisco multiple phone tutorial is available for those interested in
supplying it to end users (may eventually go on global intranet)
When BT/Getronics/Ciba deploying IPT phones, capture MAC address
against phone within CDR useful for fixed phones, troubleshooting, etc
Get support from business to limit changes between CDR configuration
completion and actual migration
Within special requirements, detail CLI site requirements
Present to BT upfront any current documentation on distribution frame
patching for remaining analogue phones or let project team know there
is no documentation in advance
Dont forget any current Digital phone converting to analogue should be
identified up front within CDR as will need to be rewired 38
IPT Transformation Ciba Reminders & Key Info

Pre and Post Testing (1 of 3)


Absolutely imperative that IPT Phones are deployed prior to go live
- ensures physical phones working correctly
- confirms extensions, internal hunt-groups, etc, set-up appropriately
- provides opportunity for extension mobility users to test login/logout
- determines fixed IPT phones working as they should
- enables end users to enter speed dial numbers either via phone or CCM user
- check manager / security set-up configured correctly
- gets end users familiar with Unity voice mail product including login
- get end users to complete post training test checklist (being developed)

Receptionist IPT Console set-up in advance of migration weekend to allow


operator to practise receiving and transfer internal calls, etc
Will ultimately reduce any potential end user frustration as current phone
still operational & should limit number of support calls generated 39
IPT Transformation Ciba Reminders & Key Info

Pre and Post Testing (2 of 3)


Migration test plans need to be tailored for specific site based on size,
criticality, services, available testers, etc, but should look to include:
- test local, national & international calls can be made where classes allows & also
where classes do not allow (analogue & IPT)
- check emergency phones working whether IPT, VG224 or standalone PSTN
- check that all phones can call any onsite emergency number
- for ALL analogue phones, test that definetly configured on VG224 by dialling an
IPT
phone extension where an original PBX phone also still exists. Plus that right
extension number and user description appears
- test that each analogue fax is working including a send and receive
- test that each analogue modem is working
- test paging interface solution based on how it is currently used, e.g. sending to
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individual pagers, groups of pagers, etc
IPT Transformation Ciba Reminders & Key Info

Pre and Post Testing (3 of 3)


Migration test plans continued;
- test receptionist console
* receive calls including multiple calls at same time
* transfer calls
* switch off and on into night service
- IPT Phone Users (depends really on how much is tested in advance)
* check class of services are working as requested
* double check critical/key users working OK / make/receive external calls
- test toll free/special numbers inbound to site arrive at right location
- remote access to voice mail
- test access to voice mail through own DDI works
- test SRST (from an IPT and analogue phone perspective as per SRST allocation)
in circuit and power failure scenario
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IPT Transformation Ciba Reminders & Key Info

Communication (1 of 1)
Recommend to first explain what is Unity, why change to IPT, what does
it mean for end users, overall plan, etc, through FAQ (example available)
Style & frequency of communication will vary depending on site, but
recommend to include at appropriate time;
- voice mails will not be copied from one system to another
- speed dial numbers not transferred and need to be re-programmed by end user
- keeping offices unlocked or keys with security for migration weekend for access
- ask users to stay logged into phones for migration weekend (speeds up testing)
- who and how to contact over migration weekend if experiencing problems
- who to contact post migration weekend & when normal service procedures apply
- where end users can find any training or support material
- who are power users and when to call them for support
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LAN & IPT Workshop - Melbourne

Snagging

LAN 1 day to deal with any problems post change over


IPT - 1 day to deal with any problems post change over
Analogue devices 2 half days post change over.
Further issues will be handled via the SMAC process

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LAN & IPT Workshop - Melbourne
APAC Schedule
Call Manager Cluster Installation commenced 8/1/08

Korea Mid to end of February 08

Japan End February to mid March 08

Thailand Mid February 08

Malaysia End February 08

China (Nanjing new site) Mid January 08

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LAN & IPT Workshop - Melbourne

Risks & Issues

Workshop to identify any potential risks and issues for the


Australia sites.

Shut down of PBX


Thorough testing minimise issue post go live.

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