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Confidential myWFM
myWFM is a dispatching tool
myWFM application is used for Field Maintenance myWFM has below interfaces such as myWFM GUI myWFM Mobile Portal Mobile Application
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Confidential Interfaces myWFM GUI myWFM GUI has many modules such as Operational Module Employee Module Security Module Spare parts Module
myWFM Mobile Portal
myWFM mobile portal is for Field Engineers who go & work in Telecom Site
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Confidential Mobile Application
We can change various status of the task through Mobile
Application It is User-friendly. Internet connection is required for using Mobile Application We can use RCA while closing the task. FLM Engineer should have user id to login into Mobile App. FLM Engineer needs to get user id from Support Team. 4 23/10/2017 Nokia 2014 - File Name - Version - Creator - DocID Confidential Mobile App Login Page
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Confidential Initially Site Down Task will Get Dispatch to Engineer and the Task is Reflecting in Mobile Application
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Confidential Task information will be displayed, When we click on Task ID. Task Creation Time, Site name where facing technical issue and SLA etc,
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Confidential FLM Engineer needs to change the status from dispatched to Accepted by clicking on accept icon.
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Confidential Popup will get appear, FLM Engineer needs to click on yes to conform the acceptance of task.
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Confidential Once the engineer reach the site he has to change the status from Accepted to Working in Progress by clicking on accept icon.
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Confidential Popup will get appear, FLM Engineer needs to click on yes to conform the On Site of task.
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Confidential Working in Progress status of task in mobile application.
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Confidential Once the issue fixed, Engineer has to give Close request to close the task.
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Confidential Closer Request Page.
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Confidential Reason code will be displayed in close request page under closer type drop down box.
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Confidential Example: Close Request page
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Confidential Popup will get appear, FLM Engineer needs to click on yes to conform the close request.
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Confidential Close request submitted successfully.
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Confidential THANK YOU
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