Fundamental Interpersonal Relations Orientation Behavior: Firo-B

FIRO-B
Fundamental
Interpersonal
Relations
Orientation
Behavior
FIROB
Consulting Psychologists Press
History
1958 Will Schutz, Ph.D.
Submarine Personnel
1978 Consulting Psychologists

Press
1996 Revised Self-Scorable
FIROB
Self-Awareness = Key
Personal/Professional Development
Employee/Management Relations
Career Development
Team Building
Leadership Development
Emotional Intelligence
FIROB
FIRO-B
The Six Basics:
Expressed Inclusion (eI)
Wanted Inclusion (wI)
Expressed Control (eC)
Wanted Control (wC)
Expressed Affection (eA)
Wanted Affection (wA)
FIROB
Your FIRO-B Results: How to
Score the Self-Scorable
Inclusion Control Affection
recognition influence closeness
belonging leading warmth
participation responsibility sensitivity
Expressed
eI eC eA
TOTAL
Behavior EXPRESSED
what I prefer to do
how much I initiate eI+eC+eA
observable action
Wanted
wI wC wA
TOTAL
Behavior WANTED
how much I want wI+wC+wA
others to initiate
how much I prefer
to be the recipient
TOTAL TOTAL TOTAL OVERALL

INCLUSION CONTROL AFFECTION expressed
+
eI+wI eC+wC eA+wA wanted
FIROB
How Others May See You
Inclusion
High Wanted Inclusion

1. May take rejection as
devastating.
2. May think being away is
missing the action.
3. May take lack of
acknowledgment as negative
FIROB
Inclusion
Low Wanted Inclusion

1. May feel invitations are
obligations.
2. May not want to be singled
out.
3. May consider group time
wasteful.
FIROB
Affection
High Wanted Affection

1. May find a lack of concern
as insensitive
2. May need continuous
feedback.
3. May find distance from
others a personal loss.
FIROB
Affection
Low Wanted Affection

1. May find reassurances as
superficial
2. May become offended by
personal questions.
3. May find emotions as
distracting - even your own.
FIROB
Control
High Wanted Control

1. May perceive any
structuring as inadequate
2. May consider standard
procedures as important
3. May take sole
responsibility as burdensome
FIROB
Control
Low Wanted Control

1. May not want any control.
2. May feel pressured by
plans and stressed by
structure.
3. May find competitive
behavior annoying.
FIROB
FIRO-B
An instrument for emotional
intelligence awareness
Self-Awareness
Communication
Building Relationships
Conflict Management
FIROB
FIRO-B
What it does:
Aids in understanding ones behavior
and its effect on others
Increases your awareness of your
natural strengths and weaknesses
Suggests possibilities for improving
the way you relate to others
FIROB
FIRO-B
When to use it:
Almost anytime - It is short,
quick to take and score, and
surprisingly insightful. It is
often used to compliment other
instruments.
FIROB
Learning Objectives
History
Theory
FIRO-B Model
Administration & Interpretation
Guidelines
results = strengths
patterns
Application Exercises
FIROB
Learning Objectives (cont.)
Case Studies
personal relationship growth
team building
career development
management development
Research
organizational
correlations with the MBTI
Tools for Interpretation
FIROB
Theory
Individual Motivated by THREE
Interpersonal Needs
Inclusion: the amount of belonging,
attention, and recognition desired in
social settings.
Control: the level of influence,
structure, and responsibility desired.
Affection:
the level of rapport, warmth,
and support desired.
FIROB
Theory
The FIRO-B helps give insight into a
clients degree of interpersonal
understanding on several levels:
Inclusion: The willingness to include
others or be included.
Control:The willingness to manage
and be managed.
Affection: The willingness to express
and receive affection
The Flexibility to know when to call
these things into play.
FIROB
Theory
Group Development
Inclusion Issues
Control Issues
Affection Issues
FIROB
Theory
Group Development
Should I go for
a boat ride?
Who is running the motor?
What is my relationship
to others on the boat?
Self-Awareness
FIROB
The FIRO-B Model: Page 4
Introduction to FIRO-B in Organizations
INCLUSION (I) CONTROL (C) AFFECTION (A)
Expressed
(e)
Wanted
(w)
FIROB
The FIRO-B Model
Expressed I make an effort to include

others in my activities. I try
I try to exert control and
influence over things. I enjoy
I make an effort to get close
to people. I am comfortable
(e) to belong, to join social organizing things and expressing personal feelings
groups to be with people directing others. and I try to be supportive of
as much as possible. others.
Wanted
(w)
FIROB
The FIRO-B Model
Expressed
(e)
I want other people to invite I feel most comfortable I want others to act warmly
me to belong. I enjoy it when working in well-defined toward me. I enjoy it when
others notice me. situations. I try to get clear people share their feelings
expectations and instructions. with me and when they
Wanted encourage my efforts.
(w)
FIROB
The FIRO-B Model
I make an effort to include I try to exert control and I make an effort to get close
Expressed others in my activities. I try influence over things. I enjoy to people. I am comfortable
(e) to belong, to join social
groups to be with people
organizing things and
directing others.
expressing personal feelings
and I try to be supportive of
as much as possible. others.
I want other people to invite I feel most comfortable I want others to act warmly
me to belong. I enjoy it when working in well-defined toward me. I enjoy it when
others notice me. situations. I try to get clear people share their feelings
expectations and instructions. with me and when they
Wanted encourage my efforts.
(w)
FIROB
FIROB
FIRO-B Administration-
General
Average time = 10 minutes
54 Items
Six questions with nine variations
Group or individual administration
Guttman scoring method
Self-scorable/on-site scoring
FIROB
FIRO-B Administration-
Specific
Establish a non-threatening
atmosphere
Give an overview of the purpose
Emphasize non-
judgmental/developmental
Repetitive items yet independent
Pass it out/others sit quietly
Prediction of scores before scoring
FIROB
Revised Self-Scorable (10
Minutes)
Some items may seem similar to

others. However, each item is
different, so please answer each one
without regard to the others or
without trying to be consistent.
FIROB
Two Dimensions of Interpersonal
Needs

recognition influence closeness
belonging leading warmth
participation responsibility sensitivity
Expressed
Behavior
what I prefer to do
how much I initiate
observable action
eI eC eA
Wanted
Behavior
how much I want
others to initiate
wI wC wA
how much I prefer
to be the recipient
FIROB
FIRO-B Individual Cell
Scores: View Your Personal
Cell Scores
eI eC eA
expresse expresse expresse
d d d
inclusio control affection
n
wI wC wA
wanted wanted wanted
inclusio control affection
n
0, 1, 2 LOW Behaviors are rarely displayed by you

3, 4, 5, 6 MEDIUM Behaviors will be a noticeable
characteristic of you, but only some of the time
7, 8, 9 HIGH Behaviors are a noticeable
characteristic of you in most situations
FIROB
Strength of Your Interpersonal
Needs:
Total Need Total Need Total Need

for for for
Low = 0 to 5 Medium = 6 to 12 High = 13 to 18

Highest Score =
Most comfortable interpersonal area
Need area you will be the least willing to sacrifice

in social situations
Situations that satisfy this need will be those you

return to often
FIROB
Total Behavior: Expressed
0 to 7 (Low)
8 to 19 (Medium)
20 to 27 High
FIROB
Total Behavior: Wanted
0 to 7 (Low)
8 to 19 (Medium)
20 to 27 High
FIROB
Total Behavior
Expressed Needs > Wanted
Needs
keep others at a distance to avoid unwanted
behaviors
only accept behaviors from particular people
mislead people making conclusions based on
expressed behavior
Expressed Needs < Wanted

Needs
may feel inhibited
may be dissatisfied that you are not getting what
you want
could grow attached to people who give you
what you want
Expressed = Wanted
may be cautious
FIROB
Strength of Your Interpersonal Needs:
Overall Need Score (page 7)
See Bottom Right-Hand

Corner
0-15 LOW
Involvement with others not primary
source of need satisfaction.
Intellectual stimulation or solitary
pursuits predominate.
16-26 MEDIUM-LOW
Involvement sometimes a source of
satisfaction, depending on people and
context.
27-38 MEDIUM-HIGH
Involvement is usually source of
satisfaction.
39-54 HIGH
Involvement with others enjoyable
and satisfying.
FIROB
Patterns of Need Fulfillment--
Inclusion (page 10)
High Expressed Inclusion (eI) Low Expressed Inclusion (eI)
I include others and like to be included. I form relationships based on common

I enjoy the opportunity to provide input. interests and skills.
High Wanted I dont like to get cut off from information Id rather play it safe than let others
Inclusion (wI) and updates. know that I want to be included.
I wait for others to invite me to join them.
I get many invitations but I often turn I prefer working with a small group of
them down or dont show up. people.
I pick and choose which company social I avoid forming too many friendships at
Low Wanted events to attend. work.
Inclusion (wI) I have a select group of people that I enjoy I may discourage invitations to company
working with. social events.
FIROB
Control (page 11)
High Expressed Control (eC) Low Expressed Control (eC)
I like to provide structure for others. I accept control from those in authority.
I work very hard and then kick back and I am not interested in gaining influence.
let others run the show. I am a loyal and cooperative follower.
High Wanted
I relate well to authorities in the
Control (wC)
organization.
I enjoy taking control and being recognized. I prefer not to make important decisions.
I am uncomfortable delegating I dont want to be closely supervised.
responsibility. I can be stubborn and rebellious.
Low Wanted I can be very competitive and demand
Control (wC) perfection from others.
FIROB
Affection (page 11)
High Expressed Affection (eA) Low Expressed Affection (eA)
I am friendly, open, and optimistic. I believe that too much self-disclosure is

I value trustworthiness. unprofessional.
High Wanted I have difficulty controlling interruptions I know more about colleagues than they
Affection (wA) at work. know about me.
I may have difficulty saying no to
requests to take on more work.
I am generally friendly but I am selective I tend to be task-oriented and business-
about close relationships. like.
I use praise to motivate others but find it I feel uncomfortable with expressiveness
Low Wanted unnecessary myself. or affection at work.
Affection (wA) I limit close working relationships to a I enjoy my privacy.
select few.
FIROB

Fundamental Interpersonal Relations Orientation Behavior: Firo-B

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FIRO-B

1978 Consulting Psychologists

1996 Revised Self-Scorable

TOTAL TOTAL TOTAL OVERALL

High Wanted Inclusion

Low Wanted Inclusion

High Wanted Affection

Low Wanted Affection

High Wanted Control

Low Wanted Control

Who is running the motor?

INCLUSION (I) CONTROL (C) AFFECTION (A)

INCLUSION (I) CONTROL (C) AFFECTION (A)

Expressed I make an effort to include

INCLUSION (I) CONTROL (C) AFFECTION (A)

INCLUSION (I) CONTROL (C) AFFECTION (A)

Some items may seem similar to

Inclusion Control Affection

0, 1, 2 LOW Behaviors are rarely displayed by you

Total Need Total Need Total Need

Low = 0 to 5 Medium = 6 to 12 High = 13 to 18

Need area you will be the least willing to sacrifice

Situations that satisfy this need will be those you

Expressed Needs < Wanted

See Bottom Right-Hand

High Expressed Inclusion (eI) Low Expressed Inclusion (eI)

I include others and like to be included. I form relationships based on common

High Expressed Control (eC) Low Expressed Control (eC)

High Expressed Affection (eA) Low Expressed Affection (eA)

I am friendly, open, and optimistic. I believe that too much self-disclosure is

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