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A senderƞs manipulation of information so that it will
be seen more favorably by the receiver.

— 
  
People selectively interpret what they see on the
basis of their interests, background, experience, and
attitudes.

    
A condition in which information inflow exceeds an
individualƞs processing capacity.
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-ow a receiver feels at the time a message is received
will influence how the message is interpreted.


Words have different meanings to different people.

      


Undue tension and anxiety about oral
communication, written communication, or both.
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