Knowledge Management

Knowledge Management System An Introduction

6-02-2017
What is Knowledge Management?
Knowledge management involves the capture of
your organizations information and experience so
that it becomes part of your organizations know-
how and expertise which can be shared, distributed
and used by your skilled staff in doing and winning
profitable business.
Knowledge Hierarchy

Knowled
ge

Information

Data
Data

Raw data is the simplest and most abundant

component of a knowledge management
system

Data on its own has no meaning

Information

Once organized and defined, data becomes

information.

Data on its own has no meaning, only when

interpreted by some kind of data processing
does it take on meaning and become
information.
Knowledge

Information that has been processed.

If information is data plus meaning then

knowledge is information plus processing.
An Example to Clarify

1234567.89 is data.

Youre bank balance jumped 8,087% to

$1,234,567.89 is information.

Nobody owes me that much money is

knowledge.
You are driving home from work!
All of a sudden, you
hear screams from
roadsides that a house
caught fire!
What would you call this?
A pedestrian tells you that a house on
Street 9 caught fire!
What would you call this?
 1122
You reach the location and call at 1122 for help.!
What would you call this?
 Calling

16
would be the right use of KM in
this case
Types of Knowledge

Explicit Knowledge
Tacit Knowledge
Explicit Knowledge

As a general rule of thumb, explicit knowledge

consists of anything that can be documented,
archived and codified, often with the help of IT.

Examples of Explicit Knowledge include:

Any step-by-step process that has been documented
Company policies and manuals
Tacit Knowledge

The know-how contained in peoples heads.

Examples of Tacit Knowledge:

Knowing how to hit a baseball
Knowledge in any job where you can skip steps/contacts to get
what you need more quickly
Forms of Knowledge - Transformation

These forms of knowledge can be transformed from

one form to another:
Tacit knowledge to tacit knowledge (socialization)
Tacit knowledge to explicit knowledge (externalization)
Explicit knowledge to explicit knowledge (combination)
Explicit knowledge to tacit knowledge (internalization)
Knowledge
Transformation
What is Knowledge Management
Trying to Solve?
1. The problem of spending more time trying to find
information than actually using it.
2. Increase consistency of information/standardization of
processes in order to improve efficiency and/or
effectiveness.
3. Retain knowledge as workers retire or leave the company.
4. Avoid re-inventing the wheel.
5. Increase efficiency of accessing the specific information
that workers need.
Different Aspects of Knowledge
Management
Creation and Capture of knowledge
Sharing of information
Codification of information
Protection of information
Retrieval of information
Ability to update information easily
The Benefits of Knowledge
Management
An effective KM program should help a company do one or more of
the following:
Foster innovation by encouraging the free flow of ideas.
Improve customer service by streamlining response time.
Boost revenues by getting products and services to market faster.
Enhance employee retention rates by recognizing the value of
employees knowledge and rewarding them for it.
Streamline operations and reduce costs by eliminating redundant
or unnecessary processes.