Chapter 1

The Lodging Industry

Managing Front Office Operations
Seventh Edition
(333TXT or 333CIN)

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 Hotel Size Categories
 Under 150 rooms

 150 to 299 rooms

 300 to 600 rooms

 More than 600 rooms

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 Types of Hotels
 Commercial hotels

 Airport hotels

 Suite hotels

 Extended stay hotels

 Residential hotels

 Resort hotels

(continued)
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 Types of Hotels
(continued)

 Bed and breakfast hotels

 Vacation ownership and condominium hotels

 Casino hotels

 Conference centers

 Convention hotels

 Alternative lodging properties

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 Levels of Service
 World-class service
 Mid-range service
 Economy/limited service

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 Ownership and Affiliation Categories
 Independent hotels
 Chain hotels
 Management contract
 Franchise
 Referral group

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 Categories of Guests
 Business
 Pleasure/leisure
 Group
 International

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