Literature Review on

Quality Assurance Plan

Research Methodology
(M.Sc. In Construction Management)

Dibyeshwor Lamichhane (301)

073
Kiran Basukala (303)
Lavalesh Karn(305)
Pratik Yadav(307)
MSCM Prerana Shakya(309)
Nawaraj Bhandari(311)
 Quality
Totality of features and characteristics of a product or
service that bears its ability to satisfy stated or implied
needs.(ISO 8402-1986)

Degree to
Manufactured which the
Quality of design
according to Quality by Quality
Conformance
specifications design specifications
are followed

User Satisfaction
Quality Assurance
Controlling equipment, materials, processes and staff
training throughout manufacture(Ma Nan)

Quality Assurance(QA)

QC
Good Manufacturing Quality Control
Product + (QC)
(GMP)
GMP
QA
 Quality Assurance v/s Quality Control

QA QC
- All about prevention - All about detection

- Process based approach - Product based approach

- Involves process managing - Involves the verification of

quality quality of product

- Define standards and - Standards are followed

methodologies to be while working on the product
followed for costumer
satisfaction
 Quality Assurance Plan
The aspects that where targeted such as quality in organization, employee
training and organizational culture seems appreciable.(Rizwan U 2008)

 Organization of Department
-Make use of supervisor

 Amount and Quality of training affects finished product quality

-Every line employee should be trained
-Verification of job as specified

 Automation of process changes types and quantities of analysis needed

- Speed of testing
-Level of Accuracy
-Maintenance and calibration of equipment
-Training of technicians
-Veification of accuracy and variations of technicians
Quality Assurance to TQM
Total Quality
Management(TQM)

Functions
+
Process

Continuous improvement of
quality of goods and services

Customer satisfaction
 TQM Techniques

Check sheet(record of events or non-events)

Checklist(documentation of task and task tracking)
Pareto Diagram(statistical tool to prioritize the probem)
Histogram(graphical representation of individual measured values)
Cause and effect Diagram(visualization tool for categorizing potential causes)
Scatter Diagram(study of correlation)
Flow chart(show all steps or stages or sequences of events)
Impacts on Construction Project
A survey by UNIDO(2012) in Asian countries

Customer satisfaction Organizational Factor

Excellent Good Negative impacts Internally motivated
3% Externally motivated

22%
22%
57% 57%
 Implementation
Mohammed Faazil states
Barriers by traditional or conventional practice
Selection of contractors based on lowest price with less consideration for past
experience, organizational structure, et.
Considered only as an internal process and thus failing to involve suppliers, sub
contractors.
Evaluation of projects after construction projects
Lack of training resources
Emphasizes on time and cost not quality
Thank you

073 Research Methodology

(M.Sc. In Construction Management)
MSCM