TRAINING OBJECTIVES

• Review and internalize the personal and

company values
• Explore ways of bridging the gap between
personal and professional values
• Improve physical and personal image
• Convey visual poise and confidence
• Know appropriate social grace, wardrobe,
make-up and hairstyle
• Create an appropriate total personality that
will create visual statement in the workplace
 BUSINESS INTRODUCTIONS

• Sr Executive  Jr Executive
• Student  School Officials
• Important person  Small Person
• Equal rank in the School
– Old Coworker  New Coworker
• In large group
– One person  Few people
 BUSINESS
INTRODUCTIONS
Use the following introductions:
– “I’d like to introduce”
– “May I introduce”
Answer:
– “How do you do”
Introducing yourself:
– “Hi, I’m _______”
– “Hello, glad to see you.”
 NAMES, TITLES and
FORMS OF ADDRESS
NAME RECALL
1. Repeat the person’s name a few times to yourself after
you are introduced
2. Use the person’s name immediately in the
conversation after the introduction
3. If there is opportunity, introduce the new person to
someone else you know
4. Jot down the person’s name if you happen to have a
pad and pencil
 NAMES, TITLES and
FORMS OF ADDRESS

HANDLING TITLES &

FORMS OF ADDRESS
– Always address the person’s title
– Never assume that you can call
someone by a first name unless
that person tells you so
 HANDSHAKING
PROTOCOL
• Extend hand and grip the
other person’s hand
• Shake a couple of times.
The motion starts from
the elbow
• End handshake cleanly
for about 3 to 4 seconds
 HANDSHAKING
PROTOCOL

When to shake hands

• Acknowledging someone
• Renewing acquaintance
• Greeting someone the first time
• Leaving a business or social
event
• Concluding a transaction
 HANDSHAKING
PROTOCOL
Things to Remember
• Don’t shake hands when your
hands are full
• When your wearing a gloves,
remove them first
• When in cocktails, hold drink
on your left
 BUSINESS CARD

When Given Business Card

• Read it thoroughly
• Repeat the person’s name
• Pronounce & acknowledge
the person’s company
• Thank the person for
giving the business card
 DEFINITION
Ability to express oneself
honestly and directly while
respecting one’s own rights
and the rights of others.
 DEFINITION
Ability to express your
thoughts, feelings and beliefs
in ways that
humiliate, degrade, belittle or
overpower the person.
 DEFINITION
Ability to express honest
feelings, thoughts and beliefs or
express them in such an
apologetic
way that others can easily
disregard them.
Rule 1 :
Use “I” or “Me” not “YOU” statements
“You always request
for something w/c I
don’t have!”

“Let me check
it for you Sir
Rule 2 :
Use factual descriptions
“This isn’t the one “The french
you cooked Chef soup on your
Ricky” table is not the
one that you
cooked Chef
Ricky”
Rule 3 :
Express your thoughts, feelings & emotions
I got dis-
He
appointed
makes when he over
me cooked the
mad. pasta
Rule 4 :
Use clear, direct requests
Please give
Would you
me that Dec.
mind
getting me
2005 recipe
that recipe book on top
book? of my desk
Rule 5 :
I understand, I suggest, I hope statements
I understand that I was able
to comment negatively on
the cake you baked. I felt
bad too when I heard nasty
words against me the other
day. I suggest to pls refrain
from saying such words. I
hope that is clear to you.
Rule 6 :
Use positive-negative-positive statements
Yes, we Right now, we are in the
have the process of preparing the
course schedule
that Would you give me your
you’re contact no. so that I can call
asking you as soon as we finalize
the schedules sir
• Don’t chat during office hours
• Keep secret
• Don’t expose love/personal life
• No slang words/foul language
• Don’t boast
• When colleague tells bad news,
show interest and say sorry
• When colleague feels upset,
offer words of encouragement
• Avoid aggressive behaviors such as
leaning into people
• Avoid heavy use of perfume/cologne
• Women should not wear any revealing
wardrobe, heavy make-up, plunging
necklines, super short skirts
• Men should not wear tight pants and
muscle shirts at work
• Keep ears open to rumors about
sexual harassers
• Stay away from private encounters
w/ supervisors or any company staff
• Be aware on how you sit, stand,
walk or provocative stares
• Stay away from touching or many
advances to any company staff
• Comply w/ the company’s rules on dating
or any office romance policies
• Refrain from communicating personal
matters during office hours
• Don’t use company’s property when
communicating with your lover
• Discourage romances of unequal rank
• If possible stay away from client-
employee relationship
• Hands tightly folded • Insecurity, defensive
across chest
• Clasped/unclasped • Nervousness, stress
hands, fiddling with
rings, neckties
• Biting of fingernails • Nervousness and
insecurity
• Slouching while • Flirtatiousness
standing or sitting

• Holding hand over • Fear

mouth while talking
during a meeting

• Typing, filing, etc. • Tuned completely

while wearing a out of the job and
transistorized radio its responsibilities
• Hands held loosely • Ease, confidence,
at sides, in jacket relaxation, openness
pockets, or behind with others
back
• Steady eye contact • Interest in other person/
while the person to the conversation or
whom you are instructions being con-
speaking veyed, straightforward
• Sitting w/ cross legs • Flirtatiousness
fiddling with hair
• Lack of eye contact • Disinterested in the
with the person to other person or the
whom you are conversation or
speaking conveyed instructions
• Erect posture while • Energy, control,
standing,sitting&walking self-confidence
• Do not leave your clothing anywhere
• Clothes require constant care
• Clothes should be in clean cabinet
• Hang your business & formal wears
• Soiled clothes should be in
laundry bag
• Apply fabric softener, if possible
  Large pores around nose
BEHAV  Make-up does not last, gets shiny around the mouth
IOR  Tendency to have blackheads and/or blemishes

 Use mild soap or cleaning lotion with water

TREAT  Skin scrub to help refine pores
MENT  Apply astringent to remove surface oils
 Cleanse at least 3 times a day
Morning Care: Clean face with cleansing lotion, mild soap
BASIC and water. Wash. Pat on astringent. Apply moisturizer.
Apply make-up foundation.
CARE Night-Time Care: Clean face with cleansing lotion, mild
soap and water. Wash. Pat on astringent. Use eye crème
around eyes. Apply night crème on the entire face & neck
  Skin is rough or papery to touch as it wrinkles easily
BEHAV  Reacts to wind or change of temperature
IOR  Make –up tends to stand out.
 Manifest fine line and wrinkles around eyes and mouth

TREAT  Avoid strong soap.

 Use light and non-greasy crème. Wear moisture crème.
MENT
Morning Care:
 Clean face with cleansing lotion. Don’t use soap & water
 Pat on freshener. Apply thick coat of moisturizer.
BASIC  Apply make-up foundation.
CARE Night-Time Care:
 Clean face w/ cleansing lotion, mild soap & water. Wash.
 Pat on freshener. Use eye crème around eyes.
BEHAV  Smooth, fine and clear skin.
IOR
TREAT  Use cleansing lotion, freshener, moisturizer, night
crème and eye crème.
MENT
Morning Care:
 Use cleansing lotion and/or soap and water. Wash daily
 Pat on freshener and moisturizer.
BASIC  Apply liquid make-up.
CARE
Night-Time Care:
 Cleansing lotion, mild soap and water. Wash.
 Pat on freshener and eye crème
 Apply night crème over entire face & neck
 Wash your hands
 Apply deep pore cleanser
 Soap and wash with water
 Apply astringent or freshener
 Apply foundation
 Avoid excessive or
habitual facial movements
 Sleep 7 hours nightly
 Never sunbathe w/o sun block
 Don’t squeeze pimples
 Don’t use heavy make-up
• Apply foundation
• Highlight the whole part of
lower face than the base of the
nose to broaden jaw area
• Apply shadow to forehead,
temples and cheekbones
to diminish forehead & upper
half of the face
• Apply foundation
• Determine area to be
corrected using make-
up
guide
• Apply shadow in the
mark
areas
• Blend carefully along
• Apply foundation
• Determine area to be
corrected using make-
up
guide
• Block off area using
hands
• Shadow area with
specific
• Apply foundation
• Put a shadow on the
outer
edge of the
cheekbones,
blending into the
temple
• Highlight chin to
proportion
 • Apply foundation
Pear Shape • Put shadow down the
jaw
area
• Emphasize the
cheekbones
and forehead by
highlighting
on the temples,
• Apply foundation
• Determine area to be
corrected using make-
up
guide
• Apply shadow to
upper part
of forehead
ROUND & BULGING
• Put shadow at
the temples &
in center
forehead
• Blend as it will
give a contour
illusion
 TOO LOW
• Cover entire
area with
highlight
 TOO HIGH

• Cover it with
appropriate hair
style
• Use shadow
appropriately
 VERY SQUARE
• Apply shadow
near the hairline
above the corners
of the eyes
• Apply shadow on
temples
1. Use a sterilized tweezers and a
magnifying mirror.
2. Cleans the eyebrow area with alcohol
before and after tweezing.
3. Never tweeze in opposite direction
4. Brush brows with eyebrow brush as
you continue to tweeze.
5. If possible, avoid tweezing on top of
your eyebrow.
Eyebrows Set Widely Apart
Use pencil to achieve effect
 Very
Small
Eyes

Apply thinly
 Round Face
Upper curve
should be more
abrupt & down
toward the
side should
be more
flattened curve
Eyebrows Set Widely Apart
• Use pencil to achieve effect
Very Small Eyes
• Apply thinly
Round Face
• Upper curve should be more
abrupt & down toward the
side should be more
flattened curve
 Extremely Broad
Forehead Square Face
High Forehead
Shorten eyebrow More
Raise the inner
ending if over or pronounced
curve all along
only a quarter of curve than
the way & lift the
inch beyond the round face
line of the upper
outer corner of avoiding
curve to give
eye. Draw a short emphasis
right proportion
brow darkly on curves
 Square Face

More pronounced
curve than round face
avoiding emphasis
on curves
 High Forehead
Raise the inner
curve all along
the way & lift the
line of the upper
curve to give
right proportion
 Extremely Broad
Forehead
Shorten eyebrow ending
if over or only a quarter
of inch beyond the outer corner of
eye. Draw a short brow darkly
Very Close Set Eyes
• Taper the lower section more\
abruptly & reduce thickness
Narrow Forehead
• Place the highest point of the
curve out farther than usual
Unruly Eyebrow
• Heavy application at night
• Lighter application at daylight
Very Close Set Eyes

Taper the lower section more\

abruptly & reduce thickness
 Narrow Forehead

Place the highest

point of the curve
out farther than usual
 Unruly Eyebrow

Heavy application
at night
Lighter application
at daylight
 BROAD NOSE
• Apply straight line • Shadow should be
of highlight, down deepest where it
the bridge merges with high-
• Apply shadow along lighting on bridge
the sides and over of nose
the nostrils.
 THIN NOSE
• Apply highlight
along sides of
nose

• Carry down over

the curve of the
nostrils
FULL CHEEKS:
Find the hollow directly below the cheekbone.
Place a small amount of shadow in the hollow
and blend down through center of cheeks

PUFFY CHEEKS ABOVE THE JAW LINE:

Draw a shadow line from the end of the mouth
across the fleshy part of the cheek and blend
 FULL CHEEKS

Find the hollow directly

below the cheekbone.
Place a small amount of
shadow in the hollow
and blend down through
center of cheeks
PUFFY CHEEKS ABOVE
THE JAW LINE

Draw a shadow line from the

end of the mouth across the
fleshy part of the cheek and
blend
 DOUBLE
CHIN

Apply shadow
to lower chin
area
DOUBLE CHIN
Apply shadow to lower chin area

RECEDING
Spread highlight on the end chin, starting
where the cleft would be to face outward all
around

SHORT CHIN
Apply highlight the entire chin
 RECEDING
Spread highlight on
the end chin, starting
where the cleft would
be to face outward all
around
SHORT CHIN

Apply
highlight the
entire chin
 SQUARE FACE
TRY:
1. Soft curls or partial bangs on forehead
2. Try high-top effect starting from side part
3. Have a diagonal cut or style
4. Soft flowing style with shapes round out your
crown and the sides of head
5. Sweep hair at the the temples, back and up
 SQUARE FACE

DON’T TRY:
1. Pull hair tightly back on temples
2. Straight bangs
3. Straight hair on the sides
4. Slick on hair back and flat on top
 DIAMOND-SHAPED FACE
TRY:
1. Try close-to-the-head lines over the ear with
ends widening out below
2. Try with bangs with diagonal shape
3. Use fluffy bangs
4. Fluffiness at the sides above cheekbones
5. Fullness from earlobes down to neckline
 DIAMOND-SHAPED FACE
TRY:
1. Try close-to-the-head lines over the ear with
ends widening out below
2. Try with bangs with diagonal shape
3. Use fluffy bangs
4. Fluffiness at the sides above cheekbones
5. Fullness from earlobes down to neckline
 DIAMOND-SHAPED FACE

DON’T TRY:
1. Bare your forehead
2. Wear sleek, off-the-face hairstyles
3. Add width through cheekbones
 HEART-SHAPED FACE
TRY:
1. Try height on one side
2. Try full bangs
3. Keep hair long
4. Cover ears & have slight wave at the side
5. Try a cut below jaw line
6. Keep hair close to head above forehead
7. Try one side of the head
8. Try soft waves or curls on one/both sides of temple
 OBLONG/RECTANGLE FACE

TRY:
1. If forehead is high, wear bangs
2. Keep hair soft and fluffy
3. Try flat hair on top
 OBLONG/RECTANGLE FACE
DON’T TRY:
1. Use center part
2. Long Lines on hairstyle
3. Have curls pointing on forehead
4. Use high-topped styles
5. Divide a center part
6. No extremely long/short haircut
 OVAL FACE
(perfect shape)
TRY:
1. Draw hair back from forehead
2. Try entirely flat on top of head
3. Try hair off forehead and sides
4. Can keep center part
5. Maintain hairstyle
 OVAL FACE

DON’T TRY:
1. No full style
2. No too wide hair at chin level
3. No too much height
4. No one-side hairstyle
 ROUND FACE
TRY:
1. Can try few curls on hairline
2. Put hair back from forehead to back
3. Style hair softly to the head sides
4. Use side or diagonal side part
 ROUND FACE

DON’T TRY:
1. No center part
2. No straight bangs
3. No hair in round, small or flat curls
4. No fullness through the eyes,
cheek line or chin
 SQUARE FACE
TRY:
1. Soft curls or partial bangs on forehead
2. Try high-top effect starting from side part
3. Have a diagonal cut or style
4. Soft flowing style with shapes round out your
crown and the sides of head
5. Sweep hair at the the temples, back and up
 SQUARE FACE

DON’T TRY:
1. Pull hair tightly back on temples
2. Straight bangs
3. Straight hair on the sides
4. Slick on hair back and flat on top
1. Respect the agreements made
2. Open oneself for better performance
3. Prepare to change when needed
4. Try to see both sides during discussions
5. Learn to interact with others
6. Accept mistakes & learn from it
7. Ask to clarify and be responsive
8. Treat people with respect
1. Report to work 40 workings hours per week
2. Come on time & avoid being tardy
3. Inform superiors if you cannot come
4. Submit reports and outputs promptly
5. Time in and out by yourself
6. Do not abuse coffee break, return at the
designated time
1. Listen carefully to what others say
2. Take down notes during meetings
3. Use simple words and phrases
4. Think well before writing or speaking
5. Be able to prepare message to be understood
6. Report to superiors on any job developments
7. Document progress or problems encountered
8. Be assertive
1. Be flexible
2. Recognize what each member can contribute
3. Remember the golden rule
4. Maintain harmonious relationships
5. Extend help whenever you can & refrain from
complaining
6. Encourage the quiet but effective producers
7. Encourage and reward quality work
8. Take risks to perform better and learn from it.
1. Know company’s vision and mission
2. Know organizational set-up
4. Know internal and external customers
5. Create office improvements
6. Protect and defend the company against destructive
influences
7. Learn to deviate and be flexible to institute changes
8. Know the company’s services and facilities
1. To project a world-class
corporate image
2. To gain respect from among
the internal and external
customers
3. To create a new look and