“Transfer of understanding
between two
or
more persons
and
vice versa”.
Concept of Communication
An understanding that arises between
two or more persons, which involves
sharing of:-
Ideas
Thoughts and
Feelings
Sender (Speaker)
Receiver (Listener)
Communication Process
Why Miscommunication
or
Misunderstanding
Developed
Among the People?
Communication Process
Communication Process
What the:-
1. VERBAL COMMUNCATION
2. NONVERBAL COMMUNICATION
Listening (C = f (L x S)/E)
It is :
Hearing
Seeing
Feeling
Listening (C = f (L x S)/E)
During listening in addition to
hearing one should also make:-
o Words
o Voice
o Body language
For conveying
● Ideas
● Opinions
● Emotions
Speaking Process
Bo d y Lan g u ag e
Wo rd s
Vo ic e
Body Language
Voice 55%
38%
7%
Words
Express
and not to
Impress
Watch your thoughts;
they become words.
Watch your words;
they become actions.
Watch your actions;
they become habits.
Watch your habits;
they become character.
Watch your character;
it becomes your destiny
Voice
Voice is a human instrument that
enables a human being to convey
to other:-
Thoughts
And
Feelings
Voice
Voice has many qualities such as:-
Volume
Rhythm
Pitch
1- COMPLETENESS