VIP Complaint Report

Belakang Kantor Indosat

Executive Summary
Information

 Complaint : Lost 3G signal

 Location on Indosat Office area

 Serving site : INDOSAT_MEDAN

KPI Performance

 Found availability issue on site U_INDOSAT_MEDAN2 ( locked due to high RTWP )

 Good HSDPA/HSUPA accessibility performance, except U_INDOSAT_MEDAN2 ( locked due to high RTWP )

 Good retainability performance, except U_INDOSAT_MEDAN2 ( ocked due to high RTWP )

 Good mobility performance

 Found RTWP issue on U_INDOSAT MEDAN2

 Traffic CS & PS are maintain

 No found transmission issue

 Found capacity issue on site U_INDOSAT_MEDAN

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Executive Summary
DT result

 Complaint are was served by site 3G2IP_INDOSAT_MEDAN3 ( PSC :73 )

 No found coverage and quality issue on the complaint area

Recommendation

 Increase PtxPrimaryCPICH value on site U_INDSOAT_MEDAN sect2 to improved coverage on the spot 1

 Traffic sharing and balancing between 3G2IP_INDOSAT_MEDAN and U_INDOSAT_MEDAN

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Map Location

Complaint area

 Location at Indosat

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Coverage ( mobility )

Spot1

 This area was served by site 3G2IP_INDOSAT_MEDAN3 ( PSC :73 )

 Coverage of this area is very good, 98% of the route was covered by signal 3G with RSCP >= -87 dBm

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Quality ( mobility )

Spot1

 This area was served by site 3G2IP_INDOSAT_MEDAN3 ( PSC :73 )

 Quality of this area is very good, 97% of the route was covered by signal 3G with EcNo >= -16 dBm

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Availability

 Found availability issue on site U_INDOSAT_MEDAN2 ( locked due to high RTWP )

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Accessibility

 Good HSDPA/HSUPA accessibility performance, except U_INDOSAT_MEDAN2 ( locked due to high RTWP )

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Retainability

 Good retainability performance, except U_INDOSAT_MEDAN2 ( locked due to high RTWP )

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Mobility & RTWP

 Good mobility performance & Found RTWP issue on U_INDOSAT MEDAN2

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HSPA User & Traffic

 HSDPA users & traffic are maintained

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Transmission & Capacity

 Fund capacity issue on site U_INDOSAT_MEDAN

 No transmission issue on site INDOSAT_MEDAN

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Thank You