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| 

O 
 
  ! " | 
O

V Indian IT Industry

V Cross-Border Service Delivery

V Opportunities ± As Supplier & Consumer

V Challenges

V Conclusion





V Application Development &


Maintenance

V IT Enabled Services

V IT Infrastructure Management

V Engineering, R&D



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Or
69.4%

r
4.4%

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0.6%

J
3.0% r
22.6%
%&%'   ˜ ˜˜
 ˜  $
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D  = a - e ages
³ ss-be
=T Sevces
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= a a aa  a as e P  es Mexc O es


e

s ma e Vae f Offs e Sc g (US $ M) ± Y

  #$%
 #
 # $
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Revenue S M V Created Indian IT Industry and


have led it since 1 8
5 V Operate in 7 countries

15
V Delivery Centers - 15 in India,
18 Overseas
88 V Growing at a rate of >
annually
8
V Global Employee Strength of
1 8 1 +
V Revenue from North
5 1 15 5 America, from Europe
V Enterprise wide CMMi, CMM L5
O

V Indian IT Industry

V Cross-Border Service Delivery

V Opportunities ± As Supplier & Consumer

V Challenges

V Conclusion
!#
 !# %

Client Office, Onsite


Small, dedicated team
stationed at client site

_ Development
_ Maintenance
_ Testing Support

TCS Office, India

1 7 s
³Movement of Natural ersons
!#
 !# %
Office Setup in the same
country as client
Client Office, Onsite
_ Sales & Marketing
_ Account management

TCS Office

³Commercial
resence

resence TCS Office, India

1 8 s
³Movement of Natural
ersons
!#
 !# %

Client Office, Onsite


³Cross Border Supply
Remote Service
TCS Office Delivery (Offshore)

_ Design & Coding


_ Testing
_ Documentation
_ Maintenance
³Commercial

resence TCS Office, India

1 s
³Movement of Natural
ersons
!#
 !# %

Client Office, Onsite Delivery Centers


across the globe to
Multi ³Cross Border Supply establish a near-shore
presence

TCS Office TCS GDC


§ 

³Commercial

resence TCS Office, India

+
³Movement of Natural
ersons
!#
 !# 


³Cross Border Supply ³Consumption Abroad

Offshore Delivery Centers


established in India to
eople sent overseas for
service overseas customers specialized Training
remotely with a cost-
effective, scalable model

³Commercial
resence ³Movement of natural
persons
Global Delivery Centers Dedicated team stationed at
setup to address regulatory client site &
& language requirements,
eople moving between
x7 service delivery Vendor offices in different
windows, BC
& DR Countries
O

V Indian IT Industry

V Cross-Border Service Delivery

V Opportunities ± As Supplier & Consumer

V Challenges

V Conclusion
þ
## O 

þ

V Cost Saving
V High Quality
V Faster Time to Market
V Hour Service Window

V Better Utilization of Internal Workforce


V Address Aging Demographics of
Western economies
þ
## O

þ


otential for Indian IT Industry by 8

Category $ Billion
IT Services Exports 8-
ITES Exports 1-

roduct and Technology Services 8-11


Domestic Market 1 -15
Total 7 -8

_ By 8, IT and ITES Services will generate an


employment for 1 1 M and 1 M respectively
_ In addition the
arallel Support Services will create
employment for another M people
  $%%&
' 
O

V Indian IT Industry

V Cross-Border Service Delivery

V Opportunities ± As Supplier & Consumer

V Challenges

V Conclusion
## & '
"(

ù Immigration & Visa Issues
ù Universal Recognition of Qualifications,
Experience and Training
ù Employment laws enforcing local hiring directly
or indirectly e g USA (recruitment attestation /
displacement attestation), UK (TU
E)
ù Wage
arity Insisted upon
ù Social Security Tax
ù Tax Withholding
#
 # & "(
ù Structure of Entity (Branch, V, Fully owned
Subsidiary etc )
ù Restrictions on Foreign Investments & Local
equity participations
ù Remittance of foreign exchange
ù Staffing & Management conditions
ù Restricted Access to certain market
segments based on the structure
#
 # & 
& 
(
ù Data Security / Data
rotection
ù I

rotection & Software
iracy
ù Language & Cultural Differences
ù Deduction of Withholding Tax
ù Double Taxation
ù Geo-political Stability & Government support
ù Offshore Management
O

V Indian IT Industry

V Cross-Border Service Delivery

V Opportunities ± As Supplier & Consumer

V Challenges

V Conclusion


ù Cross-Border IT Services is a growing
necessity and opportunity
ù Visa & Immigration, Taxation,
rotectionist Law
and Uniformity in Qualification are some of the
key challenges still faced by a service provider
like us«
ù A uniform GATS framework and commitment
will provide the right impetus to the growth of
Cross-Border IT Services