Knowledge

Management (KM)
Group Members:
Mohd Asri bin Omar
Mohd Fauzi bin Ibrahim
Wan Nazri Wan Daud
Activity 1

 What are the three generations of knowledge

management to date?
 What was the primary focus of each?
 What are the different type of roles required for each
of above three generation?
1st Generation

 90s
 Are we aware of all the knowledge required to
execute our day to day jobs?
 Primary focus on IT and information management
 Rise of KM tools such as Lotus Notes, databases and
Intranets
 First KM frameworks and implementations
 Ensure what is required to know must be available with
little effort.
 Community of practice, Discussion board, Portal, FAQ
etc
 2nd Generation

 2002+s
 Are we good in all the areas? Where we are lagging ? How to
bridge the knowledge gaps ?
 K-Gaps are identified and benchmarking standards are always
raised to new levels
 Nonaka’s SECI Model – cornerstone for KM foundation
 The SECI model of knowledge dimensions is a model of knowledge
creation that explains how tacit and explicit knowledge are
converted into organisational knowledge.
 People focused
Nonaka’s SECI Model
 3rd Generation

 2010+
 Can the organization find out what is going to be the next
technology in coming years ? What the customers are going
to looking for the product and services in future ?
 Product and services are developed keeping in view the
future requirements. Organization flexibility to change plays
important role. What is working today for the organization is
going to work tomorrow also ?
 Focus on critical/strategic knowledge
 New forms of cognitive technology
 Product and services are developed keeping in view the
future requirements. Organization flexibility to change plays
important role.
KM timeline
 Summary
Generation Knowledge Types of Implications
of KM Carrier Knowledge
1st Artifacts Explicit Create the infrastructure
for capturing, collecting,
refining, reusing artifacts
2nd Individuals Tacit Focus on collaborative
behaviors and person-to-
person knowledge
exchange
3rd Network Emergent Provide the conditions
for enabling knowledge
and action to emerge