A N D Q UA L I T Y C A R E
M OV E M E N T ( P S Q C M )
Rebecca Netjes
University of South Florida
1
INTRODUCTION
2
WHAT FUELED THE PSQCM?
• American Society of
Anesthesiologists (ASA)1
• IOM report “To Err is Human”
(1999)2
• Safety2
• Error
• Quality3
3
THE PSQCM: NOW
1 2 3 4 5
Increase Increase Decrease Root Culture of
awareness safety and preventable cause safety3,4
quality error analysis3
4
SAFETY ERRORS 2,3
Organizational: management,
protocol, culture
Technical: resources 5
IMPLICATIONS OF THE IOM 2,3
7
Patient-
centered
care
Leadership
8
CONCLUSION 2