What is COMMUNICATION?

0“communis” – Latin word for

“COMMON”

You establish ‘commonality’

with another person.

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0 any act by which one person gives
to or receives from another person
information about that person's
needs, desires, perceptions,
knowledge, or affective states

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 0 an act or process of
transferring information
and meaning between
senders and receivers

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 WE SPEND 70% OF OUR
TIME COMMUNICATING

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 “Communication is
more of ART than
SCIENCE”

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 Another style of
communication is not
wrong – it’s just different.

communication is about getting

through and being understood.

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Remember the following!

1. Communication is IRREVERSIBLE
2. Communication is CONSTANT
3. Communication CONNECTS (or
DISCONNECTS us)
4. Communication CAN ALWAYS BE
IMPROVED

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 Two General Types of
Communication

0VERBAL
0NON-VERBAL

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 VERBAL COMMUNICATION

0 Written: letters, texts, emails, notices,

reports
0 Oral: face-to-face conversations, phone calls,
interviews, evaluations, lectures, speeches

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NON-VERBAL COMMUNICATION
0 Body Language
– posture, gestures, facial expressions
0 Space
0 Color
0 Objects people carry
0 Silence

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 Do you agree?

ACTIONS SPEAK LOUDER

THAN WORDS.

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In completely understanding the whole
message,

0 7% depends on what is said

0 38 % depends on how it is said
0 55 % is perceived non-verbally

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 THE COMMUNICATION
PROCESS MODEL

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 1. SENDER – initiates/encodes the message
2. MESSAGE – what is encoded to be sent
3. CHANNEL/MEDIUM – how the message travels
4. RECEIVER – decodes the message
5. FEEDBACK – reaction or response

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 Communication Barriers
BARRIER DEFINITION EXAMPLES
Interference that is external to
both speaker and listener and Screeching of passing
Physical
interferes with the physical cars, hum of computer
transmission of signal.
Physical barriers within the Visual impairments,
Physiological
speaker of listener hearing loss
Inaccurate
Mental interference, biases expectations, extreme
Psychological
and stereotypes emotions (anger, love,
grief)
Different meanings is assigned Use of jargons,
Semantic
by the speaker and the listener different languages

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