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V Anyone who consumes goods is a
consumer. Consumers get exploited in
the market. They respond to
advertisements and buy goods.
Generally advertisements do not give all
the information that a consumer needs.
V Rnder weight and under measurements.
V Substandard Quality.
V High price.
V Duplicate Articles.
V False and Incomplete Information.
V Rnsatisfactory after sales Services.
V Rough behaviour.
 ˜
V Right to Safety³to protect against hazardous goods.
V Right to be Informed³about price, quality, purity.
V Right to Choose³access to a variety of goods and
services at competitive prices.
V Right to be Heard³consumers interest and welfare
must be taken care of.
V Right to seek Redressal³protection against unfair
trade practices .
V Right to Consumer Education³Knowledge about
goods and issues related to consumers.
 ! 

V Get a bill for every important purchase
and also the Warranty card.
V Check the ISI mark or Agmark on the
goods.
V Form consumer awareness groups.
V Make a complaint on genuine
grievances.
V Consumers must know to exercise their
rights.
ë. Legislation concerning
consumer rights.
2. Public distribution system.
3. Standardisation of products.
¦
 
 
 .
VThe complaint can be
written on plain paper. The
supporting documents like
the warranty card must be
attached. A lawyer is not
required. We can argue our
case.
Thank You