LEADERSHIP

LECTURE – 3
 Who is a leader?
 “Leader is one who instill
purposes, not one who controls
by brute force”- James MacGrego
Burns.
 A leader strengthens and inspires the
followers , shapes organisation’s
visions, values, and accomplishes
shared goals.
 Leadership : Concept
 1. “ Leadership is the process of
directing and influencing the task-
related activities of group members.”
– Stoner
 2. Leadership is both a process and a
property. – Ricky W. Griffin.

 3. Leadership is the style or pattern of

influencing people.
 Approaches of leadership
 Process Approach
 Leadership uses influence to shape
the group goals, motivate behaviour
toward the achievement of those
goals and help define group culture.
 Property Approach

 Leadership is the set of

characteristics attributes to
individuals who are perceived to be
leaders.
 Ingredients of Leadership
 Followers/Other people.
 Power

 Influence

 Leadership style and developed

climate.
Power: Concept and Classification
 Power is the ability to influence
others.
 Types of Power
 1. Reward power.
 2. Coercive power.
 3. Legitimate power.
 4. Referent power.
 5. Expert power.
 Characteristics of Quality Leaders
-Warren H. Schmidt and Jerome P.
Finnigan (1992)
1. Priority attention to external and
internal customers and their needs.
2. Empower rather than control,
subordinates.
3. Emphasize improvement rather than
maintenance.
4. Emphasize prevention.
5. Encourage collaboration rather than
competition.
 Continues
6. Train and coach rather than direct an
supervise.
7. Learn from problems.
8. Continually try to improve
communication.
9. Continually demonstrate their
commitment to quality.
10. Choose suppliers on the basis of
quality, not price.
11. Establish organizational systems to
support the quality effort.
12. Encourage and recognize team
effort.
 Concepts about People
1. People, paradoxically, need security and
independence at the same time.
2. People are sensitive to external rewards and
punishment, and yet are also strongly self-
motivated.
3. People like to hear a kind word of praise.
4. People can process only a few facts t a time.
5. People trust their gut reaction more than
statistical data.
6. People distrust a leader’s rhetoric if the
words are inconsistent with the leader’s
action.
7-Habits of Highly Effective People
-Stephen R. Covey (1989)
 Be proactive.
 Begin with the end in mind.
 Put first thins first.
 Think win-win.
 Seek first to understand than to
be understood.
 Synergy
 Sharpen the saw/Renewal.
 Deming Philosophy of Quality
Actions
1. Create and publish the aims and
purpose of the organization.
2. Learn the new philosophy.
3. Understand the purpose of
inspection.
4. Stop awarding business based
on price alone.
5. Improve constantly and forever
the system.
 Continues
6. Institute training.
7. Teach and institute leadership.
8. Drive out fear, create trust, and
create a climate of innovation.
9. Optimize the use of teams, groups
and staff areas.
10. Eliminate exhortations for the
workforce.
11. Eliminate numerical quotas for the
workforce and eliminate MBO.
 Continues
12. Remove barriers that rob
people of pride of workmanship.
13. Encourage education and self-
improvement for everyone.
14. Take action to accomplish the
transformation.
 Role of Quality Leader
1. Provide leadership system to
achieve results.
2. Use Management By Wondering
Around (MBWA)
3. Let employees think for
themselves.
4. Stay informed on the topic of
quality improvement.
 Continues
5. Provide resources to teach
employees in TQM tools and
techniques.
6. Celebrate the success of the
organizational quality efforts by
personally participating award
and recognition ceremonies.
7. Visibly and actively engage in
quality efforts by serving on
team, coaching teams and
teaching seminars.
 Continues
8. Listening to internal and
external customers and suppliers
through visits, focus groups and
surveys.
9. Communicate effectively.
 Implementation: Steps
1. Commitment of CEO to TQM.
2. Establish a time frame.
3. Formulate the quality council.
4. Communicate TQM to the entire
organization.
5. Train everyone on quality
techniques and problem-
solving.
6. Establish Benchmark for
everyone.
 Core Values for Leadership
Implementation
1. Visionary Leadership.
2. Customer-driven excellence.
3. Organizational and personal
learning.
4. Valuing employees and partners.
5. Agility
6. Focus on the future.
7. Managing for innovation.
 Continues
8. Managing by fact.
9. Public responsibility and
citizenship.
10. Focus on results and creating
value.
11. Systems perspective.
 Strategic Planning : Steps
1. Customer needs identification.
2. Customer positioning.
3. Predict the future.
4. Gap analysis between core values
and concepts.
5. Closing the gap by planning goals
and responsibility.
6. Alignment
7. Implementation with action plans.
 Characteristics of Strategic Goals
 Concrete.

 Based on statistics.
 Reasonable.

 Challenging.

 Achievable.
DO YOU HAVE ANY
QUESTIONS?
THANK YOU ALL.