PRESENTATION GIVEN BY
CH.CHATINAYA
ROLL.NO:09101908
THE EXECUTIVE TRAINING TITLE
OF SIP
I faced a typical and very aggressive customer. He told me Oh! ICICI
Bank I am not interested on it. Then I asked the customer sir if you don’t
mind why you feel like that please tell me sir. Then the customer told me
please be sited. He said to me, “I approached once ICICI Bank. On that
time your co-ex told to me so many rules & regulation like 60 Lakhs
turnover, three years standing R.C, processing fee 1% and also
documentation fee 0.5% etc. other banks give 40 Lakhs turnover also
moreover processing fee take some low negotiation amount and one
important thing is they don’t collect documentation fee at any cost”. Then I
told to the customer sir if you free I will clarify your doubts. The customer
accepted to clarify their doubts. Sir according to R.B.I norms documentation
fee is mandatory, that’s why we collect the documentation fee, if you take
other bank loan without documentation fee that loan traced in any auditing
you will pay with penalty, other banks have collect hidden charges for your
cheques transactions, if ICICI Bank have not collect any hidden charges for
cheques transactions at any cost, and moreover we provide better services
and we have excellent features than other banks
CONT…
. Then the customer told me I will check my transactions so you will come
after two days then I came. After one day the customer did phone to my
mobile, then I met the customer immediately the customer treat very well
and willing to take Mortgage with Over draft facility worth 30 Lakhs, the
customer belongs to marbuls business as VIKAS MARBULS, ring road,
Guntur.The biggest Constraint is The ICICI bank is accepting only takeover
loans & there is no Over draft facility. So I lost that customer.
The bank has no semi urban branches to serve the towns like “Macherla,
Piduguralla etc.
Locking period for Life insurance is for Three to Five years.
Returns gaurenteed on the bond paper is only 6%-10%.
High charges for some products.
Absence of monthly ,quarterly and half yearly payement options.
Very long process for Loans.
LEARNING IN THE EXECUTIVE TRAINING
CONT..
AWARDS/REWARDS