QUALITY FUNCTION DEPLOYMENT

BAGIAN DARI CREATION OF QUALITY/ QUALITY

PLANNING

QUALITY PLANNING STRATEGY

1. PROCESS BASED STRATEGY

2. QFD BASED STRATEGY

QUALITY PLANNING STRATEGY
A. PROCESS BASED STRATEGY/10-STEPS JURAN
Q
1. IDENTIFY CUSTOMERSU
A NEED
2. DISCOVER CUSTOMER’S
3. TRANSLATE TO OUR LANGUANGE
4. ESTABLISH UNIT OF MEASURE
5. ESTABLISH MEASUREMENT (CUSTOMER’S NEED IN
UNITS OF MEASURE)
6. DEVELOP PRODUCT (PRODUCT FEATURE)
7. OPTIMIZE PRODUCT DESIGN (PRODUCT
GOALS)
8. DEVELOP PROCESS (PROCESS FEATURES)
9. OPTIMIZE : PROVE PROCESS CAPABILITY
(PROCESS READY TO TRANSFER)
10. TRANSFER TO OPERATIONS (PROCESS
READY TO PRODUCE)
 Existing Product Customers’ needs
and Process (in units of measure)

Identify Develop
Customers Product

List of Customers Product Features

Discover Optimize
Customers’ needs product Design

Customers’ needs Product Goals

(in their language)
Develop
Translate Process

Customers’ needs Process Feature

(in our language)
Optimize : prove
Establish process capability
units of measure
Process ready
Unit of Measure to Transfer

Establish Measurement Transfer to operations

Customers’ needs Process ready

in units of measure to produce
 PRODUCT : HIKING BOOTS

Customer needs (customer’s language) Translation Unit of Sensor

Technical language measure

Primary Secondary Tertiary

Comfortable Fits right (not Room for toes Shoe length Inches Ruler
too
tight/loose) Conforms to Shoe width/ Inches Ruler
foot height/curvature

Won’t slip off Lace/closure Inches Ruler

adjustment
Easy to put on
Top opens wide Tongue width and Inches Ruler
folds/ attachment to
upper

Easy to lace Eye/hook shape and Pounds Load

placement force cell

Easy to tie Lace material and Second Timer

cross section
Product Feature

Dimension

Sole Sole Upper Upper Tongue

length Width contour Width width

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B. QFD BASED STRATEGY
1. QUALITY TARGET (ELEMEN 6)
2. COMPETITIVE ANALYSES AND SELLING
FEATURES (ELEMEN 3, 4, 7)
3. PRODUCT-PROCESS ALTERNATIVES AND
BOTTLENECK IDENTIFICATION AND
ENGINEERING (ELEMEN 5, 8)
 1 Quality 2 Characteristics
characteristics Values comparison
Our company’s Our s
Current position Competitor’s

Quality Deployment

characteristics
Demand

Quality
4

Characteristics Comparison of constructions

3 Values comparison Of a device to construction of
Devices made by us and our 6 7
Own Other
Company company
competitors Quality Target
Clarifications of
Characteristics

selling features
Quality

(Correlating characteristics
values and device)
Targeted cost for each device Targeted Cost

5 Comparative study of Idea A

Construction of each newly 8
Developed Idea B
Device Extraction of bottleneck engineering
Idea C (1) Electronics transmission control
(2) ……………….
BOTTLENECK :

TECHNICAL-COST, RELIABILITY AND SAFTEY-

RELATED LIMITATION THAT MUST BE
SUCCESSFULLY ADDRESSED IN ORDER TO
EXECUTE THE QUALITY PLAN

EARLY IDENTIFICATION :

1.TIMELY RESOLUTION OF POTENTIAL PROBLEM

2.PRODUCT – PROCESS DEVELOPMENT CYCLE
TIME IS MINIMIZED