• 240,000+ consumers
• Up to 181 categories
• 137 studies
• 40 countries
• 8 years
• 56 different brand metrics
• Common methodology
1
How Brands Are Built
2
Healthy brands have greater
Differentiation than
Relevance
100
90
D > R
80 Examples:
70
60 Harley Davidson
50 Yahoo!
40
America On-Line
30
Williams-Sonoma
20
Ikea
10
Bloomberg Business News
0
Differentiation Relevance
Room to grow...
Brand has power to build
Relevance.
3
Brands with greater Relevance than
Differentiation are in danger of becoming
commodities
100
90
R > D
80 Examples:
70
60 Exxon
50 Mott’s
40
McDonald’s
30
Crest
20
Minute Maid
10
Fruit of the Loom
0
DIFFERENTIATION RELEVANCE Peter Pan (peanut butter)
90
E > K
80 Examples:
70
60 Coach leatherwear
50 Tag Heuer
40 Calphalon
30 Movado
20 Blaupunkt
10 Pella Windows
0 Palm Pilot
ESTEEM KNOWLEDGE
Technics
Brand is better liked
than known.
5
Too much Knowledge can be
dangerous
“I know you and you’re nothing
special”
100
90
K > E
80
70
Examples:
60
Plymouth
50
TV Guide
40
Spam
30
Woolworths
20
Chrysler
10 Maxwell House
0 National Enquirer
ESTEEM KNOWLEDGE Sanka
6
A Two Dimensional Framework
for Diagnosing Brands: The
Power Grid
BrandAsset® Valuator
Leading Lagging
7
Brand Health Is Captured on the
PowerGrid
Power Leaders
Niche/
Unrealized Potential
Eroded
New
Unfocused
BRAND STATURE 8
Community Engagement
15%
Attachment (30%)
Loyalty (60%)
Usage
100
Resonance
Engaged
Community
Attached
Engaged
Loyal
Differentiation
Community
Brand Strength
Non-Loyals
50 Attached
Loyal Users
Non-Loyal Users
0
0 50 100
Brand Stature
11
12
Average U.S. Packaged Goods Brand
Proportion Consumer
of Consumers Loyalty
7% 38%
Bonded
32% 20%
Advantage
35% 19%
Performance
43% 17%
Relevance
76% 13%
Presence
13
Comparison to Other
Models
• Research International (Affinity & Performance)
– Authority
• Heritage
• Trust
• Innovativeness
– Identification
• Bonding
• Caring
• Nostalgia
– Approval
• Prestige
• Acceptability
• Endorsement
14