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A Framework

for
Managing Change

Tim Hunter
Geraldine Mills
Trudie Donnelly
Draft Framework for Managing Change

Strategy,
Values,
& Culture
Draft Framework for Managing Change

Embed the Define the Case


Changes for Change

Sustain the
Set up the
Change Effort
Change Team

Strategy,
Values, Scope and
Implementation
Sell the Change
& Culture

Define the Change


Manage
and Develop the
Communications
Implementation Plan
Prepare for Change

Define the Case


1. Define the Case for Change for Change

• Develop a Business Case for Change (Toolkit 1)

• Outline a Vision of the Future and the Benefits

• Show the Fit to Strategy and the Five Year Plan


Prepare for Change

Set up the
2. Set up the Change Team Change Team

• Select the Team Members and assess readiness


(Toolkit 2)

• Clarify the Roles and Responsibilities

• Identify Development Needs within the Team

• Agree Team Functioning and Governance


Prepare for Change

Scope and
3. Scope and Sell the Change Sell the Change

• Scope the Change and Potential Challenges (Toolkit 3)


• Prepare a Compelling Vision
• Identify Key Stakeholders Develop a Stakeholder
Management Plan (Toolkit 4)
• Secure Leadership Commitment
• Identify the Formal Communication Requirements
Define the Change

4. Define the Change and


Develop the Implementation Plan Define the Change
and Develop the
Implementation Plan
• Engage with Staff
• Agree the baseline ‘As Is’
• Define the detailed ‘To Be’
• Consider the Impact on People, Processes, Infrastructure,
Structure and Culture
• Plan the Transition and identify the Actions and Support required
(Toolkit 5)
• Prepare a detailed Change Plan with Timescales and Milestones
Define the Change

5. Manage Communications
Manage
Communications
• Develop a detailed Communications Strategy and Plan

• Identify where Formal Consultation is required

• Elicit and Respond to Stakeholder Feedback


Implement and Sustain Change

6. Implementation
Implementation
• Check the Readiness to Implement (Toolkit 2)
• Work the Change Plan
• Deliver Training and Support
• Manage the Emotional Cycle of Change
• Anticipate and Deal with Resistance
• Introduce New Systems, Processes and Ways of Working
• Review the Change Plan regularly
Implement and Sustain Change

7. Sustain the Change Effort


Sustain the
• Celebrate Short Term Wins Change Effort

• Recognise and Reward New Behaviours


• Ensure continued Leadership Support and Promotion of
Change
• Measure Progress and Track Benefits Realisation
• Deal with Resistance
• Elicit Feedback on the Impact of the Change
Implement and Sustain Change

8. Embed the Changes Embed a


Culture of
Positive Change

• Celebrate Successes

• Review and Learn from the Change

• Identify further Opportunities for Change


Draft Framework for Managing Change

Embed the Define the Case


Changes for Change

Sustain the
Set up the
Change Effort
Change Team

Strategy,
Values, Scope and
Implementation
Sell the Change
& Culture

Define the Change


Manage
and Develop the
Communications
Implementation Plan
Draft Framework for Managing Change

Strategy,
Values,
& Culture

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