Our Vision

A more comfortable, safe and sustainable world

Our Values
Integrity
nHonesty, fairness, respect, and safety are of the utmost importance.
Customer Satisfaction
nOur future depends on us helping to make our customers successful. We are proactive and easy to do
business with. We offer expert knowledge and practical solutions, and we deliver on our promises.
Employee Engagement
nWe foster a culture that promotes excellent performance, teamwork, inclusion, leadership and growth.
Innovation
nWe believe there is always a better way. We encourage change and seek the opportunity it brings.
Sustainability
nThrough our products, services, operations and community involvement, we promote the efficient use of
resources to benefit all people and the world.

1 Global WorkPlace Solutions – Confidential and Proprietary

 nLargest global real estate and facilities management business
nSingle-source for real estate portfolio management, design and project
management, strategic consulting, energy and facilities management services
nMore than 17,000 employees
nServing clients in more than 75 countries
nManaging approx. 1.5 billion sq. ft.
n

2 Global WorkPlace Solutions – Confidential and Proprietary

 Shell
BBC

3 Global WorkPlace Solutions – Confidential and Proprietary

 BBC
Shell

0 2 4 6 8 10 12 14 16 18 20 22 24 26
Client Relationships Throughout the Years

4 Global WorkPlace Solutions – Confidential and Proprietary

 Design &
Plan Source Construct
Operate Renew

nNeeds nSourcing nProject management nBest-in-class WorkPlace nDisposing of surplus assets

nRequirements nTransacting nConstruction management Services nEnergy upgrades
nStrategy nProperty acquisition nWorkspace design nGlobal approach, local
nManagement information
requirements
• nDesign and mobilize
nSustainable occupancy •
• integrated WorkPlace
services
•
•

5 Global WorkPlace Solutions – Confidential and Proprietary

 Business lines

Real Estate

Projects

Facilities

Capital-Repl /
Renov 14% Energy
Rent & We
Depreciation Impact
50%
Every
Workspace
Office
Services 10% $
Technologies

Transactions 2%
Infrastructure
Other 3%
Maintenance 6%
Project Management 3%
Security 3% Utilities 6% Consulting
Housekeeping 3%

6 Global WorkPlace Solutions – Confidential and Proprietary

Preliminary Detailed Subject Integrated Operations Business
Data Analysis Matter Analysis Analysis Case
2 Weeks 2 Weeks 2 Weeks

A benchmarking A comprehensive site-by- A workplace strategy

evaluation of your site evaluation of each and operations plan 90
80
70

designed specifically
60

workplace expenditures, functional area within your

50 East
40 West
30 North
20

for your business,

10

designed to provide a workplace scope of services

0
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr

rough order of reflecting best

magnitude estimate of practices globally
savings opportunities §Investments
§Cost savings
§Performance
guarantees
§Cost/benefit
analysis
§ROI
calculation
§Risk reduction

7 Global WorkPlace Solutions – Confidential and Proprietary

 We’ve assembled a unique spectrum
of services that create value for
corporations across the complete
lifecycle of the WorkPlace.
When combined to create tailored
integrated solutions, the potential for
increasing value and performance
is compelling.

8 Global WorkPlace Solutions – Confidential and Proprietary

 We offer integrated corporate real
estate services that starts with
intelligent thinking to build a clear
property strategy, aligned with your
business goals. Then using a
disciplined, technology driven
process, and selecting the best local
delivery partners, we ensure your
business gets the right space, at the
right time, in the right place, at the
right cost.

9 Global WorkPlace Solutions – Confidential and Proprietary

 Our teams deliver complex projects
around the world in demanding ‘live’
working environments. We provide a
one-stop-shop of design and project
management services for construction,
refurbishment, relocations and moves
management. From critical engineering
projects to retail rebranding programs
we have proven experience in
delivering the right solutions, on time
and within budget.

10 Global WorkPlace Solutions – Confidential and Proprietary

Our Services
Projects

Reduce Soft Costs

nDesign
nArchitectural
nEngineer / MEP

33% Increase Accuracy

39% Interior nCost space size
Architects & Designers nReduction of change orders
Space Planners
Reduce Cycle Time
nAccountability
nSpeed to market
24% nSeamless knowledge base
Construction
Managers Savings by Scale
2% nProcurement volume
Urban
Planners 2% nProject volume
Engineers

All design services provided by Johnson Controls requiring licensed professionals are performed by qualified duly licensed
professional employed by or under contract withJohnson Controls

11 Global WorkPlace Solutions – Confidential and Proprietary

 We’re trusted to manage over one billion
square feet of facilities globally for some
of the world’s largest companies.
We design, procure and deliver all the
facilities services needed to keep a
business running. By integrating our
in-house knowledge with industry
expertise, combined with carefully
developed processes and technologies,
we create a cycle of continuous
improvement. We’re driven to find new
ways to reduce costs and improve
quality in your Facilities operations to
achieve competitive advantage.

12 Global WorkPlace Solutions – Confidential and Proprietary

 Facility Types Sustainable management
Management Services nOffice nEnergy management
nPerformance evaluation nRetail nEHS management
nBenchmarking nManufacturing/ Production nWaste and utilities manageme
nWorkplace/ space management nIndustrial nRegulatory compliance
nProject management nCritical environments nResource management
nSupply chain management nR&D nSolution Navigator
nChange/Transformation
support
nConsulting services/BBP
•
Fabric & Fixtures
nWalls
nRoofs
General Services nFloors
nLandscaping nFurniture
nJanitorial nSurrounds
nFood service
nOffice services
Operational & Maintenance
nAudio visual services Services
nSpace design/ planning nHeating and cooling
nHospitality and concierge services nElectrical
nMobile employee support nAccess control/ CCTV
nMoves and changes nSecurity
nSecurity – guarding and monitoring nLighting
nEngineering management nFire
nContact Centres/Helpdesk nPlumbing
•

13 Global WorkPlace Solutions – Confidential and Proprietary

 Johnson Controls is a global leader in
energy management solutions and
sustainability. We work with our
customers to create sustainable
energy solutions that lower costs and
reduce environmental impact. From
advising on demand and supply
strategies to implementing energy
saving technologies, our energy
experts can help your business impact
the triple bottom line.

14 Global WorkPlace Solutions – Confidential and Proprietary

Service category Services
Energy Supply Management Strategy and planning Contract negotiation
Energy price risk management Rate and tariff analysis
Energy procurement consulting Market analysis and forecasting

Energy Asset Management Energy continuity planning and implementation Best energy management practices
Performance tracking Capital related energy retrofits
Facility retro-commissioning and optimization Structured financing
Energy technology evaluation

Utility Bill Management Invoice processing Invoice validation

Bill payment Recovery of incorrect charges
Historical cost tracking

Energy Information Performance monitoring and data collection Energy data analytics
Management Benchmarking performance

Regulatory Compliance and Carbon credit programs Sustainable energy education and communication
Sustainability Greenhouse gas/carbon emissions reporting Building energy efficiency certifications
Renewable energy generation

15 Global WorkPlace Solutions – Confidential and Proprietary

 We can analyze, recommend and
implement solutions for improved
workspace utilization for any business,
operating in any sector, in any type of
facility. Our workspace solutions are
progressive, workable and sustainable.
The result is space to fit your business
need, with reduced cost of occupancy,
improved efficiency and productivity.

16 Global WorkPlace Solutions – Confidential and Proprietary

 Research and
Innovation

Business Vision

Property & Portfolio Planning

Spatial Performance
Strategic Business Planning

/ Culture
Statement of Benchmarking
Need

Change Opportunity
Enablers Analysis
Enabling
Technology & Infrastructure
Workstyle & Productivity Workspace Review
Policies & Solutions Space
Procedures Budgeting

Occupancy Feasibility
Modelling Assessment
Support
Case for Change
Services

Change Planning
& Support

17 Global WorkPlace Solutions – Confidential and Proprietary

 At the heart of our offer are technologies
that allow powerful collation, analysis and
reporting to make better informed decisions
throughout the WorkPlace lifecycle. Our
technology solutions for corporate real
estate allow customers to efficiently
manage location information, transactions,
projects and performance measurements.
Our award winning space management
technology provides real-time building
occupancy information. This new
intelligence reveals fresh insights that
enable us to transform your WorkPlace
performance.

18 Global WorkPlace Solutions – Confidential and Proprietary

 nDedicated resources

Client nFocused on customer

nWork closely with IT and client

nCore competency

CFIMS nProven solutions

Business IT/DEV
nCommercial availability
Unit
nInformation services is a
strategic offering

CFMIS = Customer Facing Information

Management Solutions

19 Global WorkPlace Solutions – Confidential and Proprietary

 Drive INNOVATION and nAward winning research programme
thought leadership in
workplace solutions, nConnects industry and academia to
globally facilitate leading edge workplace research

Support customers needs n4 research streams:

Workplace
and deliver advanced Futures
SOLUTIONS in diverse Sustainability
business environments Technology

Challenge the status quo, Dr. Marie Puybaraud

www.globalworkplaceinnovation.com
leading change and
delivering ADDED VALUE
through innovation
excellence

20 Global WorkPlace Solutions – Confidential and Proprietary

 We work with our customers to integrate
building systems, such as building
management, security, cctv, fire detection
and remote monitoring technologies to
create intelligent business environments.
With our help, you can undertake these
improvements without draining your capital
reserves or affecting your debt rating.
Whether your buildings are wired, wireless
or a combination, we can integrate your IT,
building and communication systems to
support your mission.

21 Global WorkPlace Solutions – Confidential and Proprietary

Systems
nIntegrated systems offer high performance,
building automation and management
solutions
nEnsure efficiency, comfort, safety, security
and productivity of occupants and assets
nProvide technologically advanced, open
standards-based IT platform
nEnable performance analysis of facilities,
building systems, and metrics critical to
your mission
22 Global WorkPlace Solutions – Confidential and Proprietary
HVAC Products
nJohnson Controls/York offers a complete
line of residential, commercial and
industrial HVAC and refrigerating
equipment
nDesigned to globally deliver lasting value
in an environmentally responsible way
nJohnson Controls/York provides HVAC
equipment with building controls for an
integrated, single-source package
Service
nGlobal resources and capability
to service large, complex facilities
and dispersed portfolios
nMobile service engineers ensure
that facilities operate at
full potential to meet the needs
of businesses
nOptimize the running critical equipment
nEnsure maintenance, repair and
replacement costs are predictable
nFast and effective response to
emergencies
23 Global WorkPlace Solutions – Confidential and Proprietary
Solutions
nFree up our customers’ financial
resources by creating self-funded
projects
nHelp organizations turn energy and
operational inefficiencies into
opportunities to upgrade infrastructures
nEnhancements and returns are
guaranteed
 Every day, around the world, we are
supporting our customers to create more
productive and sustainable places to do
business. We are specialists in advising
businesses on how to maximize the
value of WorkPlace assets to achieve
commercial objectives. Driving down
costs, maintaining business continuity,
driving up efficiency, achieving
sustainability, attracting and retaining
good employees are just some of the
benefits businesses can expect to
achieve through our consulting solutions.

24 Global WorkPlace Solutions – Confidential and Proprietary

 1 Business Strategy
2 Portfolio Review
Market sector analysis Location and spread of portfolio
Critical Success Factors (CSF) Future expansion and contraction
Focus groups of informed client Size and type (i.e., leased)
Business risk assessment

Facilities Review Change Management

Contractual arrangements Fostering ownership & buy-in
Historical performance and cost of Communication strategy
services Awareness campaigns
Delivery methodology and capability Client representation & arbitration

Occupant Feedback Workspace Review

End user satisfaction surveys Type of space / categorization
Interviews and focus groups Classification of age/usage
Key Performance Indicator (KPI) Adjacency review and occupancy
review levels

3 Analysis/Evaluation
Collate and distil information
Profile business and understand requirements
Benchmarking
Quality: Fit with business needs
Cost: Internal/external comparison
Compare needs Vs. constraints Performance Gaps
Determine optimum and practical solutions

Recommended Design
4 Portfolio alignment
Organisational design
Service specifications and inputs
Contractual basis (cost plus, fixed etc.)
SLA and KPI development
Cost profile
Benchmark indices

5
CRE and Workspace
Solutions

25 Global WorkPlace Solutions – Confidential and Proprietary