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12 Chapter

Leadership
and
Trust

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Learning Outcomes
• Define leader and leadership.
• Compare and contrast early leadership theories.
• Describe the four major contingency leadership
theories.
• Describe modern views of leadership and the
issues facing today’s leaders.
• Discuss trust as the essence of leadership.

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12.1
Define leader and
leadership.

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Leaders and Leadership
Leader:
Someone who can influence others and who has
managerial authority.

Leadership:
The process of leading a group and influencing
that group to achieve its goals.

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12.2 Compare and
contrast early
leadership
theories.

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Trait Theories of Leadership

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What Traits Do Leaders Have?

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Behavioral Theories of Leadership

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University of Iowa and Ohio State
Studies

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University of Michigan Study and
Managerial Grid

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Situational Leadership

Which leadership styles might be suitable in


different situations, and what are those
different situations?

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12.3 Describe the four
major contingency
leadership
theories.

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Least-Preferred Coworker
Questionnaire

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The Fiedler Model

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Situational Leadership Theory

Why does a leadership theory focus on the


followers?

What does readiness mean?

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Situational Leadership Theory
(cont.)

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Leader-Participation Model

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Path-Goal Theory

Four leadership behaviors:


• Directive leader
• Supportive leader
• Participative leader
• Achievement-oriented leader

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Path-Goal Model

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12.4 Describe modern
views of leadership
and the issues
facing today’s
leaders.

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Leader-Member Exchange Theory

A leadership theory that says leaders create


in-groups and out-groups and those in the in-
group will have higher performance ratings,
less turnover, and greater job satisfaction.

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Transactional vs. Transformational
Leaders

Transactional Leaders: Transformational


Leaders who lead Leaders
primarily by using social leaders who stimulate
exchanges (or and inspire (transform)
transactions). followers to achieve
extraordinary
outcomes.

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Charismatic vs. Visionary Leaders

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Leaders and Teams

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Contemporary Issues: Employee
Empowerment

Managers are increasingly leading by not


leading; that is, by empowering their
employees.

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Contemporary Issues: National
Culture
Cross-Cultural Leadership
• Korean leaders are expected to be paternalistic toward
employees.
• Arab leaders who show kindness or generosity without being
asked to do so are seen by other Arabs as weak.
• Japanese leaders are expected to be humble and speak
frequently.
• Scandinavian and Dutch leaders who single out individuals
with public praise are likely to embarrass, not energize, those
individuals.

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Contemporary Issues: Emotional
Intelligence (EI)

EI, more than any other single factor, is the


best predictor of who will emerge as a leader.

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12.5
Discuss trust as
the essence of
leadership.

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The Importance of Trust
1. Practice openness.
2. Be fair.
3. Speak your feelings.
4. Tell the truth.
5. Be consistent.
6. Fulfill your promises.
7. Maintain confidences.
8. Demonstrate confidence.

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A Final Thought on Leadership

Leadership may not always be important!

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