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RfP Make "walk through

session"
Based on the answers provided by HP
27. November 2014

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Introduction HP Team

Ingo Albrecht Kees van den Bernd Ludwig Jörg Rieke Oliver Heinz
HP Software Strategy & Technology HP Software Senior Automation Expert
Brink arago
Business Consultant HP Software EMEA Client Principal
HP Software
Global Account DTAG
Solution Architect

Tony Price Christopher Zillig Angelika Gifford Peter Schöpf Joelle Lösch
HP Software HP Software Geschäftsführerin Global Account General VP HP Professional
Professional Services Account Manager HP Deutschland Manager DTAG Services, WW Delivery
T-Systems VP HP Software DACH Lead

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Agenda – 27.11.2014 (09:00h – 13:00h)

Welcome & Introduction 15 minutes

Solution Overview 30 minutes

Q&A (questionnaire) 60 minutes

Coffee Break 15 minutes

Walk through Price Sheet 90 minutes

AOB / open topics 30 minutes

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Agenda – 27.11.2014 (09:00h – 13:00h)

Welcome & Introduction 15 minutes

Solution Overview 30 minutes

Q&A (questionnaire) 60 minutes

Coffee Break 15 minutes

Walk through Price Sheet 90 minutes

AOB / open topics 30 minutes

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Solution overview

Part 1 Part 2

Technology element As a service element

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Solution – Technology element

Part 1 Part 2

Technology element As a service element

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
What HP understood from the RFP
Target
Target
Target
System
Target Target
Target
System
System Target
System
Target
System System
System
System
Target
Target
Target
System
Target Target
Target
System
System Target
System
Target
System System
System
System
Target
Target
Target
System
Target Automation Target
System Target
Target
System
System Platform System
Target
System
System
System
Target
Target
Target
System
Target Automation Target
Target
System
System Content Library Target
System
Target
System System
System
System
Target
Target
Target
System
Target Target
Target
System
System Target
System
Target
System System
System
System
From
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
To
HP Solution Overview
Automation Areas included in the proposal

IT Service
Automation
Management

Configuration
Management

Monitoring Element Managers

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Monitoring Area

IT Service
Automation
Management

Configuration
Management
HP OA HP HP SiS HP
OML NNMi
Event Creation
Data collection Element Managers
Monitoring
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
IT Service Management Area

IT Service Management
HP Service Manager
Incident Problem Knowledge

Request SLA Config

Change Automation
HP Release Control

HP BSM HP
HP OMi
Event Service Service
SHR/SHA
management Monitoring Health
Configuration
Management

Monitoring Element Managers

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Configuration Management Area

IT Service Configuration
Management Automation
Management CI
HP UCMBD
CI
consolidatio
n
information

HP CM
CI
Compliance

HP UD
Monitoring CI Element Managers
Discovery

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Automation Area

Automation

HP CSA
IT Service Service
Portal
Service
Catalog
Management
HP OO
Orchestratio
n
Configuration
Management

Monitoring Element Managers

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Element managers Area

IT Service
Automation
Management

Configuration
Management
HP SA HP DMA HP NA
Compute DB/NW Network
Monitoring Automation Automation Automation

Element Managers
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Solution Overview – High Level Design

IT Service Management Automation


HP Service Manager
Incident Problem Knowledge

Request SLA Config


HP CSA
Service
Portal Catalog
Change HP UCMBD
CI
HP Release Control CI
consolidatio
n
information

HP BSM HP HP CM
HP OO
HP OMi
Event Service Service
SHR/SHA CI Orchestratio
management Monitoring Health Compliance n

HP OA HP HP SiS HP HP UD HP SA HP DMA HP NA
OML
Event Creation NNMi CI Compute DB/NW Network
Data collection Discovery Automation Automation Automation

Monitoring Configuration Mgmt Element Managers


© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The HP Solution is already implemented at T-Systems

IT Service Management Automation


HP Service Manager
Incident Problem Knowledge
Fault-to-Restauration (F2R): HP CSA
Request SLA Config Management
IT Service
Service
Portal Catalog
Change HP UCMBD
CI
CI
consolidatio
n
information

HP BSM HP
HP OO @
Automation
HP OMi CSS / CIC
Event Service Service
SHR/SHA Orchestratio
management Monitoring Health n

Service Availability Management (SAM):


Monitoring

HP OA HP HP SiS HP HP UD HP SA HP NA
OML
Event Creation NNMi CI Compute Network
Data collection Discovery Automation Automation

Monitoring Configuration Mgmt Element Managers


© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP suggests to extend the implementation
With the HP Reference Architecture as the bases

Trigger
UCMDB Discovery CSA Portal
Federated Data:
Incidents &RFC’s

Create/ Update
RFC
Discovered CI & relations Cloud
CI Data Sync SM Service
Update Tickets Requests
with result
Launch Business
Service Impact
Report
BSM Create incident Runbook Launch
OMi Incident & Event Invocation OO OO Flows CSA
data Sync
Runbook Invocation
Topology Sync
Event Sync
UI Launch
Launch SA Launch DMA
Launch NA
Automation Automation
Automation

OM OM
UD BPM SiS NNMi SA NA DMA
L/U/W agents

Data Collectors, Monitors Element Managers

This is based on the “Open Group


© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
IT4IT Reference Architecture”
HP Solution Overview – High Level Design

IT Service Management Automation


HP CSA

HP Service Manager

HP OO
HP BSM

HP UCMBD
HP OMi

NetApp/
HP OA HP OML HP SiS HP NNMi HP UD HP SA HP DMA HP NA
HDS

Monitoring Configuration Mgmt Element Managers


© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Triggers for the HP Automation Solution
End-to-end flow of information
2
3

IT Service
Automation
Management

Configuration
Management
1
Monitoring Element Managers

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
End-to-end Event Remediation CI’s
UCMD CI’s

Trigger 1 B UCMDB
1
Browser Changes/
Incidents

BSM RTS
M
Create
Incident Create SM
Never Change Change
Touch Calendar
Node CI’s

Event Event Trigger RBA Trigger


OA OML OMi OO Remediation SA
Action Actions

• Measures node Rules for event Rules for event Action Selection
(FS) reduction correlation • Check UCMDB Order of
• Detects breach of • Event Strom • TBEC (never touch) actions Rule
threshold • De-Duplication • SBEC • Create and close a Base Order of
actions
• TBEA change
• Trigger remediation
actions

Actions library

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Rule base location
End-to-end VM Provisioning
Trigger 2 2
CSA
Trigger Deployment SA agent
Trigger Deployment OM agent OO Node creation +
VM creation Link to Business Service
VMware +
Never Touch Attribute
Configure OM
Measures OM
CI
l CI CI
OA BSM UCMDB SM

Policies
SA-a
SA
Node

Nodes CI Information Business Service

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The HP solution discussed until now is
demonstrated last time

HP believes T-Systems will further benefit by


extending the solution with
“autonomic automation”

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The main required capabilities required for success
With the functionality needed

Getting Control Event Automation Task Automation


Element Provisioning Event Event Event Runbook Ticket Autonomic
management Automation Monitoring Correlation Remediation Automation Automation Automation

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The main required capabilities required for success
With the functionality needed

Getting Control Event Automation Task Automation


Element Provisioning Event Event Event Runbook Ticket Autonomic
management Automation Monitoring Correlation Remediation Automation Automation Automation

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Extending the HP Solution
Bringing in Autonomic Automation using arago Autopilot

Task Automation
Event Ticket Autonomic
Automation Automation Automation

10-60%

5-40%

10-30%

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Automated Not Automated
HP Solution extended with arago Autopilot

IT Service Management Automation


HP Service Manager
Incident Problem Knowledge

Request SLA Config


arago HP CSA
Autopilot Portal
Service
Catalog
Change HP UCMBD Autonomic
CI Compute
HP Release Control CI
consolidatio
n
information

HP BSM HP HP CM
HP OO
HP OMi
Event Service Service
SHR/SHA CI Orchestratio
management Monitoring Health Compliance n

HP OA HP HP SiS HP HP UD HP SA HP DMA HP NA
OML
Event Creation NNMi CI Compute DB/NW Network
Data collection Discovery Automation Automation Automation

Monitoring Configuration Mgmt Element Managers


© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Solution extended with arago Autopilot

IT Service Management Automation


arago Autopilot HP CSA

HP Service Manager

HP OO
HP BSM

HP UCMBD
HP OMi

NetApp/
HP OA HP OML HP SiS HP NNMi HP UD HP SA HP DMA HP NA
HDS

Monitoring Configuration Mgmt Element Managers


© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
robust partnership HP & arago

Unsere fortgeschrittene Partnerschaft und enge, produktive


Zusammenarbeit hat sich bereits bei einem Kunden
vergleichbarer Größe bewährt.
Damit bestehen entsprechende gemeinsame Erfahrungen für
die Unterstützung bei der Änderung eines Betriebsmodells in
Richtung extremer Automatisierung.
Die Zusammenarbeit der Werkzeuge der HP Suite und der arago
Plattform hat sich technologisch, prozessual und als voll skalierbar
und erfolgreich erwiesen.
Aus unserer Sicht eine Empfehlung.
(Hans-Christian Boos, CEO, arago AG)

arago SALES & MARKETING


Agenda – 27.11.2014 (09:00h – 13:00h)
Welcome & Introduction 15 minutes

Solution Overview 30 minutes

Q&A (questionnaire) 60 minutes

Coffee Break 15 minutes

Walk through Price Sheet 90 minutes

AOB / open topics 30 minutes

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Agenda – 27.11.2014 (09:00h – 13:00h)
Welcome & Introduction 15 minutes

Solution Overview 30 minutes

Q&A (questionnaire) 60 minutes

Coffee Break 15 minutes

Walk through Price Sheet 90 minutes

AOB / open topics 30 minutes

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Agenda – 27.11.2014 (09:00h – 13:00h)
Welcome & Introduction 15 minutes

Solution Overview 30 minutes

Q&A (questionnaire) 60 minutes

Coffee Break 15 minutes

Walk through Price Sheet 90 minutes

AOB / open topics 30 minutes

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Solution – As a Service element

Part 1 Part 2

Technology element As a service element

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
What HP understood from the RFP
Target
Target
Target
System
Target Target
Target
System
System Target
System
Target
System System
System
System
Target
Target
Target
System
Target Target
Target
System
System Target
System
Target
System System
System
System
Target
Target
Target
System
Target Automation Target
System Target
Target
System
System Platform System
Target
System
System
System
Target
Target
Target
System
Target Automation Target
Target
System
System Content Library Target
System
Target
System System
System
System
Target
Target
Target
System
Target Target
Target
System
System Automation as a Target
System
Target
System Service System
System
System
From
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
To
HP is getting questions to help drive value

Drive and Guide me

Show/Provide me

Enable me

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP helps its customers with multiple capabilities
Helping to Transform using a “as a service” approach

Guide me
Drive and
Governance
Strategic Technical Tactical & Acceleratio
Delivery
Direction Assurance Operations n

Show/Pro-
vide me
Build the Run the Automation
Automation Change the Automation

Enable me
Competency
Documen-
Strategy Experience CoE Education
tation

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Focus for T-Systems
Not all elements are required for all customers engagements

Guide me
Drive and
Governance
Strategic Technical Tactical & Acceleratio
Delivery
Direction Assurance Operations n

Show/Pro-
vide me
Build the Run the Automation
Automation Change the Automation

Enable me
Competency
Documen-
Strategy Experience CoE Education
tation

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Core element 1: Running and Maintaining Automation
The mechanics of the Automation as a Service delivery

Run the Automation

Build the
Automation

Change the Automation

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Core element 1: Running and Maintaining Automation
The mechanics of the Automation as a Service delivery

• Keep the automation


baseline operational
• Implement new (e.g. solving incidents)
capabilities (eg ticket Run the Automation
assignment) • Roll-out the automation
(e.g. onboard new
• Setup integrations (eg customers)
triggering of Build the
remediation flow, Automation
creation of incidents) • Fix broken automation
capabilities
Change the Automation (e.g. solving incidents)
• Update existing
automating capabilities
(e.g. new versions of
environments)
One time only Ongoing Service Delivery

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Core element 2: Center of Excellence
The engine of the Automation as a Service delivery

Center of Excellence

Run the Automation

Build the
Automation

Change the Automation

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Core element 2: Center of Excellence
Connecting the ‘pure software’ with the Service delivery

• Service is delivered to an
environment internally to TSI
– TSI will have to provide the
infrastructure required
• A implementation of the baseline
automation in an acceptance
environment
– Enables planning of Transition &
Transformation
– Facilitates informed decision making
– Enables early engagement of T-
Systems
– Helps to drive adoption

• Provides the solution


– Avoiding supplier lock in
– Ensures continuation of service even at
end of the contract

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Core element 3: Automation Acceleration Team
Driving the delivery engine to maximum output (“put the pedal to the metal”)

Strategic Governance T-Systems/HP

Tactic Governance T-Systems/HP

Business
Conditions Guidelines
driver
R&D GCU1

GCU2
PSO HP Coordinator Rabo Coordinator
T-Systems/HP Core
Management Team GBU1
Support
GBU2
HP Architect
Automation Acceleration Team
Rabo Architect
Education …

License GxUy

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Core element 4: Governance
Steering the creation of value

Executive Strategic Governance


Level 4 sponsorship T-Systems/HP
Tactical Governance T-
Programme Systems/HP
 Service Delivery Steering Group
Level 3 Directorate  Technical Authority
 Automation Acceleration Team

Project Service Delivery Management


Level 2
Management

Level 1 Team
Management Technical & Delivery Teams

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
In summary: What does Automation as a Service mean
Fitting these core elements together builds the T-Systems Automation Factory

Providing Running and Maintaining the Automation as a Service


– Ensuring the Automation solution can be operated
– Adjusting the Automation solution when needed
– Expanding where possible in a ‘consumable’ pace
Using a Center of Excellence approach
– Being prescriptive in the solutions
– Agile to adjust focus
Driven by the Automation Acceleration team
– Responsible for achieving the KPI’s
– Having the mandate to drive adoption
– Single point of contact
Supported by an engaged governance
– Providing the mandate
– Solve ‘blocking’ issues (not only reporting)
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Benefit realization is achieved by using the automation
capabilities
Until the system is used in T-Systems customer accounts, the capability does not add value

Value
Benefit Realization

Capability
Time
Implementation

Potential Benefit
Realized Benefit
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Benefit realization is achieved by using the automation
capabilities
Until the system is used in T-Systems customer accounts, the capability does not add value

Value
Benefit Realization
Customer n

……………
Customer 4

Customer 3

Customer 2

Customer 1

Capability
Time
Implementation

Potential Benefit
Realized Benefit
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The automation capabilities are introduced in a ‘consumable’
pace
Not to “break” the T-Systems account teams ability to deliver the services

Getting Control Event Automation Task Automation


Element Provisioning Event Event Event Runbook Ticket Autonomic
management Automation Monitoring Correlation Remediation Automation Automation Automation

Value
Provisioning & Task Automation
Event Remediation
Event Correlation
Event Monitoring
Element management

Time

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Automation as a Service – Rollout of capabilities
Proposed order of Roll-Out
CoE (HP Automation as a Service)

Deliver Capability
Request Capability

Roadmap
Provisionin
Element Event Event Event
management Monitoring Correlation Remediation g & Task
Automation

TSI Line Organization

Principles:
• Benefit only achieved by using the solution
• Implementation of capabilities is done using small agile projects
• Hand-over of (new or changed) capabilities to production on a regular
basis
• Focus on value add (business case driven)
• Order/Sequence can be changed per customer
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Value Proposition / Efficiency targets / KPIs 1/2

Value Prop / Efficiency item Target KPI Suggested measure


15-40%
Effort required for Provisioning Server Provisioning Reduction in time
Reduction
Effort required for Software updates / 15-40% Software updates /
Reduction in time
configuration Reduction configuration
Effort required for Business application code 15-40% Business application
Reduction in time
promotion Reduction code promotion
Effort required for Patch testing and 15-40% Patch testing and
Reduction in time
deployment Reduction deployment
Effort required for Monitoring and alert 5-15% Monitoring and alert
Reduction in time
management Reduction management
15-50% Reduction in time;
Effort required for Audits and compliance Audits and compliance
Reduction reduction in incidence
Report production and
Effort required for Producing reports and data 15-40% Reduction in time;
data analysis on patching
analysis on patching and compliance Reduction reduction in incidence
and compliance

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Value Proposition / Efficiency targets / KPIs 2/2

Value Prop / Efficiency item Target KPI Suggested measure


15-50%
Effort spent on DB deployment DB deployment Reduction in time
Reduction
15-50%
Effort spent on Middleware deployment Middleware deployment Reduction in time
Reduction
10-20%
Effort spent on VLAN provisioning VLAN provisioning Reduction in time
Reduction
10-40%
Number of Incidents Number of Incidents Reduction in incidence
Reduction
5-15% Reduction in time;
Hours spent on Issue analysis Issue analysis
Reduction reduction in incidence
15-60%
Request fulfillment Request fulfillment Reduction in time
Reduction
Average downtime hours
Average downtime hours per downtime / 5-20% Reduction in downtime;
per downtime /
downtime per year Reduction improvement in downtime
downtimes p.a.

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Price structure
Please include here how the prices will be presented to the customer

Fixed price covering Fixed fee for a Center of excellence


• Team based approach
• HP License Fees for:
mathematically distributed to
• HP Support for 1st year • Extend existing TSI automation
services
• Build the Automation Platform platform
• „max“ is the incremental price
• Term Licenses and Support for • Build up automation content
on top of „base“
arago (1st year) • Maintain automation content

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Pricing overview
Using the Best – Max scenario as an example

Automation Suite only on top Automation as


Period
(option max) a Service (best)
Year 1 € 22.049.103 € 6.060.000
Year 2 € 3.800.805 € 6.200.000
Year 3 € 3.800.805 € 5.600.000
Year 4 € 3.800.805 € 5.800.000
Year 5 € 3.800.805 € 6.000.000

Fixed price covering Fixed fee for a Center of excellence


• HP License Fees for:
• HP Support for 1st year • Extend existing TSI automation
• Build the Automation Platform platform
• Term Licenses and Support for • Build up automation content
arago (1st year) • Maintain automation content
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Risk Sharing concept
Quote from HP Proposal Doc (chapter 7.3)

“HP is willing to share the risk of the transformation labor investment provided by
HP in the first year by paying back up1) to this amount when joint objectives
(defined after due diligence phase) are not reached.
In addition HP is willing to implement a yearly KPI-based gain/loss share model.
HP is confident to significantly advance the degree of automation efficiency
within
T-Systems and to be held accountable for the proposed measurements/KPIs
linked to these objectives. In order for HP to give T-Systems the appropriate level
of confidence, the aforementioned measurements/KPIs must be mutually agreed
upon in a proper due diligence phase.”

1) Depending on the variant in discussion either base or maximum.

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Agenda – 27.11.2014 (09:00h – 13:00h)
Welcome & Introduction 15 minutes

Solution Overview 30 minutes

Q&A (questionnaire) 60 minutes

Coffee Break 15 minutes

Walk through Price Sheet 90 minutes

AOB / open topics 30 minutes

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Transformation of T-
Systems
Your goals
• Reduction of 4.900 FTEs in 2 years
"Das ist ein massiver Umbau. Wir wollen unser Portfolio • with 100% focus on Quality for all
bereinigen, schneller werden und mit Partnern arbeiten.„ customers
• Transform towards as a service
T-Systems 2014 delivery model Your environment
• Classic & DCP environment
Proof points: with 100.000 OS
• Automation partner of T-Systems since 2012 Instances
• Partner for Cloud Integration Center (CIC) since 2013 Our Solution
• Market Leader in Automation
• 5.820 T-Systems FTEs
• Prooven ROI for global customers • HP Automation as a (Administrators, Operators &
• Largest HP Automation reference on the planet at HP Support Managers)
Service & arago integration
ES (210.000+ automated servers worldwide) • Reusing existing assets
• DTAG GIS certified solution
limiting risk & investment
• HP Automation, ITSM and Monitoring solutions already
protection, delivering value starting
in place at T-Systems with worldwide coverage
day 1
• Providing a KPI based delivery
HPs Benefit
Projection
HP stands *)
• Efficiency potential in the range of 30-50% for HP Automation as a
Service Solution and additional 20% with arago AutoPilot extension
for: • FTE Reduction of approx. 1.500
• Biggest saving potential in event- and ticket-automation to be addressed
Your trusted and reliable partner first
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. *) based on HP Business Case projection/TSI input/IDC Benchmark data from April 2014
Thank you

Contact information

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.