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What are enterprise wide systems?

‡ Information systems that allow organisations


to integrate information across operations on
an organisation-wide basis
‡ As opposed to various business processes
being supported by applications running on
different computing platforms
‡ DIFFERENCE: integration and communication

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!nterprise wide systems:
‡ Allow organisations to wipe out some of
the inefficiencies created by separate
IS (known as legacy systems)
± Re entering information
± Inability to share data between systems
± Duplication of data in different
departments
‡ Adds a common data warehouse ±
single place where all info is stored &
accessed
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‡ Rather than information flowing from one department
to next, data is accessed and updated, so next
business activity can access whenever required
‡ Sharing gives access to accurate, real time
information
‡ Storing data in single place and making it available
empowers everyone to be aware of current state of
business and perform jobs better
‡ Central repository of info common to all users
‡ Common user interface ± share info seamlessly
‡ Globablisation of customer and supplier networks
given new opportunities and methods to conduct
business
‡ The need to give good quality customer service
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4ecommendations for Success
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uhoroughly ur in Users
  


 

   


  

  



   

u e Multidisciplin ry Appro ch to Implement tions







     


           

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!nterprise Systems ± Within the Organization

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|nterorganisational Systems

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uypes of !nterprise Systems
j c ged Applic tions
³Off the Shelf´     
  
   
      

      
     
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Key Ch r cteristics of p c ged pplic tions


" Best Use #
  


" Cost Effectiveness $ % 


  
 

    
  
 

" Org niz tion l Fit $    %


  


      


 

" M inten nce $   
 
 


 
 

     

 

  
  

 
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uypes of !nterprise Systems
Custom Applic tions
³Custom-built´     
   
      
 !

Key Ch r cteristics of Custom Applic tions


" Best Use #  


 

  
" Cost Effectiveness $   
     # 
    

" Org niz tion l Fit $   


  
   

 


 

" M inten nce $  


      
 
   

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!nterprise System ! olution

   
 

 


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!nterprise Systems
St nd Alone (Leg cy) Systems
¢ single system  groups of systems, 
   

 one   few business functions    


      

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St nd Alone (Leg cy) Systems
" Little or no integr tion %  org niz tion l systems
|  

  

        


 

    

    
 %
" Org niz tion l fit     integr ted p c ges
    
         
highly modified   
" Customiz tion     



 
difficult to support      
   

  
  
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!nterprise Systems

Leg cy (st nd- lone) Systems $   


 

 %


 |   &


 
 % '
!
!  
!nterprise 4esource Planning
Integr ted j c ges (Enterprise Resource jl nning)
4    



 
 
   
      !
ERj Key Ch r cteristics
" Intern lly focused



 
  

  
" Highly integr ted



  common d t w rehouse
  
  

  

 re l-time upd tes
" Org niz tion l fit   

    


 

   
  %

 

" (
 p c ged pplic tions
    
 common user interf ce
" Customiz tion 

   



 
  
   
  

   
 
   

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|ntegrated System !ample

Integr ted Systems $ |  



  

 
     

    


  


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! 
¢pplications of enterprise wide systems

‡ Legacy system integration within


organisation
‡ If external communication required
± Supply Chain Management to communicate
upstream (back to suppliers)
± Customer Relationship Management to
communicate downstream (on to distributors or
end consumers)

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!u!4P4|S! 4!SOU4! PL¢|

‡ ERP controls all major business processes resulting


in increased efficiency, improved quality,
productivity, profitability
‡ Integrates key business processes so that info can
flow freely between different parts of organisations
‡ Can extend to suppliers and customers
‡ Totally integrated ± complex and expensive to
implement - many advantages but costly.

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OSuS

‡ Large technological investment


‡ Fundamental change in way business
operates (Business Process Re-engineering)
‡ Rework business processes
‡ New tasks/responsibilities for employees
AND
‡ May lose unique business process to
standardisation

!  
hoosing an !4P System - |ssues

ERj 

)
"   multiple vendors    ¢  ¢
* '    %     %  
 

  

" j c ged systems   %  one size-fits


ll
 %  
  
 
  

% 
 custom system
"     
  
  
 

   
   control business
requirements  best pr ctices

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USuOM!4 4!L¢u|OSH|P M¢¢!M!u

‡ Manages all the ways businesses deal with existing


and potential customers
‡ Co-ordinates all of business processes related to
interaction with customer in sales, marketing and
servicing ± end-to-end customer care
‡ Facilitates provision of better service/support, allows
customisation of offerings, provides ongoing value to
retain profitable customers

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ustomer 4elationship Management
Objective
¢ 
  
  %



      


Functions
  %     
 +4


)
" S les $ 

  


  pres les  

 

m reting  prospecting  
,  ¢  !
" Service $ 
  %  post-s les 
 
 
business      
!

Sources
  %  
  
 +4


)
" CRM Softw re Vendors $   ,  '  
" ERj Vendors $ ¢  * '    

! 
SUPPLY H¢| M¢¢!M!u SYSu!MS

‡ Enable companies to collaborate with


suppliers and customers
± Forecast with greater accuracy
± Shorten product life cycle
± Reduce inventories
‡ Help to plan, source, manufacture and
deliver products in a cost effective way
(source to consumption in least time/lowest
cost)
‡ One stop info access to sales/purchasing/
manufacturing/distribution/transport
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Supply hain Management
Objective
¢ 
         

 

  %   % 


  
 

 
 



" Supply Ch in $ 

  
  

  
" Supply Networ $ 

  
  

    



Sources
  %  
  
 +


 




     % 4



" SCM Softw re Vendors $ ¢ ¢  |-  




+   '  
" ERj Vendors $ ¢  * '  
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SM ± !ample of a Supply etwork

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Supply hain Management Benefits

Supply Ch in M n gement  


 

      


    
 %
)
"   worflow   
 employee
productivity    


  
 

   %

   !
" ¢  product development     
   

%     
!
"   cost   efficiencies  



 % 
    

  

 
  
!

!  
SM ± !ample of S¢P SM Offering
¢ 
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  +
 
%
  
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