Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing 2
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Kenny Ross Auto Group Digital Marketing
Online Advertising Strategy
Ralph Paglia
Director – Digital Marketing
ADP Dealer Services
• 20+ year automotive industry leader in Digital
Marketing, Advertising, Lead Management and
dealership CRM process design and execution.
• Executed Digital Marketing strategy that generated
144,000+ leads to single-point Chevy dealer in 2 years.
• Built dealer team that sold 4,000+ Vehicles to Web Leads in 2006.
• Worked with Ford in 2007 to develop first Tier 3 Digital Advertising program
providing dealers with geotargeted Tier 1 marketing assets
• Managed first retail automotive Behavioral Targeting Digital Ad pilot program
while at Courtesy Chevrolet in 2005, 2006 and 2007
• Started generating Internet leads in 1988 using CompuServe ISP access
and vehicle listings on defense contractor BBS’s in SoCal
• Internet Sales & Marketing Consultant to Ford, Mercedes-Benz, GM, Honda,
Toyota, Mercedes-Benz, Hyundai and over 200 dealers.
• Piloted the ADP Social Marketing & Reputation Management Solution
Cell:Ross
Kenny 505.301.6369 ralph_paglia@adp.com
Auto Group Digital Advertising www.ADMPC.com
Strategy Proposal from ADP Digital Marketing 3
Digital Advertising Measurability & Marketing Insights Gained
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R E P ORT M ETH ODO LO GY
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R E P ORT S U MM ARY
KEY TAKEAWAYS:
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Display Ads Increase Dealer Name and Branded Search
CPG 22%
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Display Advertising Impact on Consumer Searches
Consumers exposed to an advertisers’ online display advertising
searched more than consumers who were not exposed
ORGANIC SEARCH:
Automotive Consumers
exposed to dealership display
ads were 180% more likely to
click an organic search link to
that dealer’s web site.
Digital Advertising
One size does not fit all, and the mix is
where dealerships get the greatest
positive ROI from investment
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• Broadcast Media
Tier 1 • Interactive Media
(OEM) • Print Media
• Other
• Dealer Funds
Tier 2 • OEM Funds
(Regional •
Associations) Variable Structure
• Agency Factors
• Print Media
Tier 3 • Broadcast Media
(Dealers) • Other
• Interactive Media
Why does automotive advertising have less impact 14
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Why does automotive advertising have less impact 15
3%
“Which one of these information
sources was most important
24.9% when making decisions about
buying your vehicle?”
13.4%
8.2%
4.4% 3.6%
1.1%
i ly s e r io
nd TV zin
e
ad2008
m ie a ap R.L. Polk
Fa Fr ag sp R
M w
Ne
Why does automotive advertising have less impact 16
Newspaper 27.30%
Television 19.50%
Internet 11.50%
¹IDC Study, U.S. Consumer Online Behavior Survey Results 2007 ² 2008 National Automobile Dealers Association Data
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2009 Car Company Marketing Dilemma
OEM’s each face considerable challenges in an Why do car dealers continue to spend over
automotive marketplace where their consumers 85% of their advertising budgets on offline
now turn to the web when gathering media? - NADA
information used to decide what brand and
model vehicle to buy…
…and where they will buy it!
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ADP AdVantage: 22
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ADP Places Dealer Ads on Thousands of Relevant Sites when
Local Car Buyers visit them…
ADP uses Behavioral Targeting and Retargeting to
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Search Advertising
• Impressions
• Impression Share
• Clicks
• Click through rate (CTR)
• Cost per click (CPC)
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Competitive Analysis
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Reporting Dashboard
Tying it all together
with industry’s first
system
that consolidates
data feeds from
multiple sources of
DA campaign
performance
reporting, providing
relevant reporting for
Tier 1, Tier 2 and Tier
3 digital marketing
stakeholders
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Social Marketing &
Reputation Management
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Social Marketing &
Reputation Management
ADP will build your dealership sponsored online community using the most
powerful social networking platform technology available to make it easy and
fun for your customers to participate… Using a combination of OEM and
enthusiast publication content , we incorporate highly desirable content which
is automatically updated daily to create an engaging and rich experience for
people in your local market area. ADP Social Marketers will publish blogs,
forum discussions, photos and videos that will stimulate your community
members to respond and create their own content, triggering others to join in!
ADP will build and deploy a comprehensive syndication strategy that uses
Really Simple Syndication (RSS) and embedded HTML code (Widgets) built
into your dealership sponsored community to push content and member
activities out to the most popular sites on the web.
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Social Marketing &
Reputation Management
Specific Services to Dealer:
Your dealership will achieve a highly positive presence within today’s most
popular sites where customers spend hours and hours of their online time.
Your community’s content syndication will grab people’s attention and pull
them into your online community. ADP will use your online community’s
syndication power to connect your dealership to the millions of people using
sites such as:
• Facebook
• Twitter
• MySpace
• Flickr
• LinkedIn
• Blogger
• Wordpress
• Typepad
• Digg
• And many more…
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Social Marketing &
Reputation Management
Why use ADP for Social Marketing and Reputation Management?
ADP has built a staff of Social Marketing Analysts who stay on top of which Social
networks and Web 2.0 sites are the most effective. We know where to get and
how to use the best auto-updated content that keeps your online community and
content syndication fresh and relevant to your customers. ADP will use DMS,
Lead Management Tool and CRM application exports to create invitations for your
customers to join the community, which is an important part of creating high
quality sales opportunities at a nominal cost. ADP will use our access to new
OEM tools and independent sources to leverage information feeds, image
galleries, and video content updated daily to enrich your online community. ADP
knows how to take advantage of powerful social network web site platforms as an
online magnet to pull in and engage enthusiasts in your area, along with previous
sales and service customers. With your involvement and participation, ADP is the
only dealership supplier that know how to guide your community towards
reaching critical mass needed to achieve the Web 2.0 alchemy that drives
dealership opportunities to do business.
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Social Marketing/Reputation Management Strategy
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1. Social Networks
2. Professional Networks
3. Video Hosting Sites
4. Photo Hosting Sites
5. DIY Publishing (Blogs)
6. Consumer Reviews & Ratings
7. SMS, Status & Bookmarking
8. Social Network Platform Tools
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SM/RM Solution Components by Category 51
Social
Bookmarking
& SMS Sites
Consumer Reviews
& User Rating Sites
www.SandersonCommunity.com
Dealer Sponsored Online Community
DigitalRalph says:
“Use a network of Web 2.0 sites connected to your online
community as a social marketing strategy”
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DigitalRalph says:
“Use your network of connected Web 2.0 sites for push-pull
syndication of OEM supplied and User Generated Content assets.
Leverage your car company’s daily updates and get your
customers to create content that provides most of the updating
work needed to keep your site relevant!”
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ADP SM/RM Solution Component Deployment Example 53
LinkedIn
LinkedIn Blogger
Blogger
Facebo
ok YouTube
WordPress
WordPress
MySp
MySp
ace
ace
Flickr
Flickr
Dealership
Community.com
Community.com Photobucket
Photobucket
DealerRat
DealerRat
er
er
Twitte
www.Ford-Community.com r
Dealer Sponsored Online Community
Technorati
Technorati
Edm
Edm Digg
Digg
unds
unds
Kudzu
Kudzu
Del.cio.us
Del.cio.us
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www.Ford-Community.com
www.Ford-Community.com Google
Dealer
Dealer Sponsored
Sponsored Online
Online Community
Community
Adsense to
Created
Created and
and Managed
Managed by
by ADP
ADP &
& Dealer
Dealer
be replaced
by ADP Ad
Network
Space
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www.Ford-Community.com/video
www.Ford-Community.com/video
Dealer
Dealer Sponsored
Sponsored Online
Online Community
Community Google
Created
Created and
and Managed
Managed by
by ADP
ADP &
& Dealer
Dealer Adsense to
be replaced
by ADP Ad
Network
Space
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www.Ford-Community.com/photo
www.Ford-Community.com/photo
Dealer
Dealer Sponsored
Sponsored Online
Online Community
Community
Created
Created and
and Managed
Managed by
by ADP
ADP &
& Dealer
Dealer
Google
Adsense to
be replaced
by ADP Ad
Network
Space
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Google
Adsense to be
replaced by
ADP Ad
Network
Space
www.Ford-Community.com/members
www.Ford-Community.com/members
Dealer
Dealer Sponsored
Sponsored Online
Online Community
Community
Created
Created and
and Managed
Managed by
by ADP
ADP &
& Dealer
Dealer
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www.SandersonCommunity.com
www.SandersonCommunity.com
Dealer
Dealer Sponsored
Sponsored Online
Online Community
Community
Created
Created and
and Managed
Managed by
by ADP
ADP &
& Dealer
Dealer Google
Adsense to
be replaced
by ADP Ad
Network
Space
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www.SandersonCommunity.com
www.SandersonCommunity.com
Dealer
Dealer Sponsored
Sponsored Online
Online Community
Community
Created
Created and
and Managed
Managed by
by ADP
ADP &
& Dealer
Dealer
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www.MyJeepCommunity.com
www.MyJeepCommunity.com
Dealer
Dealer Sponsored
Sponsored Online
Online Community
Community
Created
Created and
and Managed
Managed by
by ADP
ADP &
& Dealer
Dealer
Google
Adsense to
be replaced
by ADP Ad
Network
Space
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Google
Adsense to
be replaced
by ADP Ad
Network
Space
www.MyJeepCommunity.com
www.MyJeepCommunity.com
Dealer
Dealer Sponsored
Sponsored Online
Online Community
Community
Created
Created and
and Managed
Managed by
by ADP
ADP &
& Dealer
Dealer
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www.MyJeepCommunity.com
www.MyJeepCommunity.com
Dealer
Dealer Sponsored
Sponsored Online
Online Community
Community
Created
Created and
and Managed
Managed by
by ADP
ADP &
& Dealer
Dealer
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Reputation Management
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ADP Reputation Management:
DealerRater.com Filtered Review Integration
DealerRater.com Certification Benefits
Build Your Online Reputation, Get Certified!
• Certification Seal - Official Certification Seal
to display ALL your dealership websites
• Seal is displayed on your DR review page
• Certification Seals link to your review page
• Monitor reviews via email alerts
• 2 week reconciliation period to work with
customers who have issues with dealership.
• Lets potential buyers know you're serious
about customer service
• Blacklisted dealerships are not eligible
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ADP Reputation Management Solution:
DealerRater.com positive review generation
• Customer Rating Cards
Rating cards to hand out to
your raving fan customers
• Easy way to increase your rating
• Helpful reminder for your best
customers to post a review
• Good for both sales and service
department consumer reviews
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Solutions Summary
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Auto Intender Package
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Behavioral Targeting Network (BT)
Target local in-market shoppers as they visit other relevant network Web
sites.
Premium ad placement on top local Web sites Dealer Ads are delivered to the
following category of niche Web sites:
• Identify your target shoppers while they
• Automotive
research their next vehicle purchase on kbb.com
• Business/Finance
• Career
• Qualify and track those shoppers as they leave kbb.com
• Family
• Music
• Display your marketing message to the same
• Photo/Video Sharing
kbb.com visitors when they enter other network sites
• Sports
• Social Networking
• Increase purchase consideration by reaching intended
• Technology
shoppers in the right place, at the right time
• And More!
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