WORK ETHICS
1. Professional Regulations
MODULE CONTENTS
1. Professional Regulations
2. Professional Ethics
3. Human Relations
4. Labour Laws
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LEARNING STRATEGY
Demonstration / Illustration
Self Study
LECTURE
DISCUSSION
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What is Ethics?
Ethics can be defined broadly as
a set of moral principles or values.
Q: What other behaviors are usually considered “doing the right thing?”
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Ethical Views
Deontological
Emphasizes duty and absolute rules.
Rules should apply to everyone.
Use logic or reason to determine what is good.
Treat people as an ends (not a means).
Consequentialist (cont’d)
Rule-Utilitarianism: Choose rules, or guidelines for behavior, that
generally increase utility.
Act-Utilitarianism: Analyze each action to determine if it increases
utility.
Professionalism:
= Premium non nocere- ’about all not knowing to do harm’
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Concept of Ethics
Ethics is concerned with morals &
philosophy [attitude, idea, thinking, way of life].
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Types of Ethics
I. Business ethics
• The role of business ethics is to provide the goods
& services that the customer/society requires, in
the most efficient manner possible.
• Is the application of general ethical ideas to
business behavior.
?
?
?
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Laws, Morals, Ethics:
What’s the Difference?
Laws: A set of rules for personal or corporate
behavior; civil and/or criminal penalties apply
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Professional ethics…
Professional ethics helps a professional choose or decide
what to do when faced with a problem at work that raises a moral
issue.
One can certainly study what professionals do when faced with
such problems and confine the enquiry to the description.
The concern here, however, is to assist with making choices - an
approach called perspective professional ethics. Example by
an ‘OHS professional’.
A narrow definition of “professional” is a self-regulating
occupational group capable of legally prohibiting others from
practicing.
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Professional ethics …
Accreditation
Professional development
Code of ethics
Accountability to society
Adherence to certain values,
Penalties for substandard performance
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A code of ethics
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The Code of Ethical Conduct
Offers guidelines for responsible
behavior
Fabrication of data
1. Nissan company:
• We believe our first responsibility is to doctors, nurses & patients, to
mothers and all others who use our products & services. In meeting
their needs every thing we do must be of high quality.
• We must constantly strive to reduce our costs in order to maintain
reasonable costs.
• Customers’ orders must be serviced promptly & accurately.
• Our suppliers & distributors must have an opportunity to make fair
profit.
• We are responsible to our employees throughout the world, our
stakeholders, to the communities in which we live and work, and the
world community as well.
• Everyone must be considered as an individual. We must respect
their dignity& recognize their merit. They must have sense of job
security in their jobs.
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Employees must be free to make suggestions & complaints.
Compensation must be fair & adequate, and working condition clean,
orderly and safe.
We must provide competent management, and their actions be just
ethical.
We must be good citizens - good citizens support good works & charities,
and bear our fair share of taxes.
We must maintain in good order the property we are privileged to use,
protecting the environment & natural resources.
We must encourage civic improvement, and better health & education.
We must experiment with new ideas. Research must be carried on,
innovative programs developed …
New equipment must be purchased, new facilities provided and new
products launched. Reserves must be created to provide for adverse
times.
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Code of ethics…
2. For educators (New York State)
Educators nurture the intellectual, physical, emotional, social,
and civic potential of each student.
Educators create, support, & maintain challenging learning
environments for all.
Educators commit their own learning in order to develop their
practice.
Educators collaborate with colleagues & other professionals in
the interest of student learning.
Educators collaborate with parents & community, building trust
& respecting confidentiality.
Educators advance the intellectual & ethical foundation of the
learning community.
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Code of ethics…
3. Of board of advisors (Assoc. of US educators)
I. Ethical conduct toward students
The professional educator deals considerately & justly with each
student, & seeks to resolve problems, including discipline,
according to law and school policy.
The professional educator does not intentionally expose the
student to disagreement.
The professional educator makes a constructive effort to protect
the student from conditions detrimental to learning, health &
safety.
The professional educator does not reveal confidential
information concerning students, unless required by law.
The professional educator endeavors to present facts without
distortion, bias, or personal prejudice.
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II. Ethical conduct toward Practices & performance
The professional educator assumes responsibility &
accountability for his/her performance & continually strives to
demonstrate competence.
The professional educator endeavors to maintain the dignity of
the profession by respecting & obeying the law, and by
demonstrating personal integrity.
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The professional educator complies with written school policies &
applicable laws & regulations that are not in conflict with this code
of ethics.
The professional educator does not intentionally misinterpret
official policies of the school, and clearly distinguishes those views
form his/her own personal opinions.
The professional educator honestly accounts for all funds
committed to his/her charge.
The professional educator does not use institutional or
professional privilege for personal or partisan advantage.
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The professional educator does not willfully make false statements
about the colleague or the school system.
The professional educator does not interfere with the colleague’s
freedom of choice, and work to eliminate coercion that forces
educators to support actions & ideologies that violate individual
professional integrity.
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Code of ethics…
For lawyers
Lawyers are bound by a code of ethics that governs their
professional conduct.
Many lawyers go their entire careers without even being officially
accused of violating the code of ethics.
Lawyers, like other self regulating professions, protect their own
with a passion.
♠ Failure of lawyers to communicate with the client
♠ Lawyers neglect to return the client’s documents
♠ Failure of lawyers to safeguard client property
♠ Conflict of interest
♠ Misinterpretation
♠ Funds missing/fee disputes
♠ Non-professional conduct in handling of cases: filing,
confidentiality, etc
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Code of ethics…
For physicians
♠ Ensure that all medical information is confidential and healthcare
records are maintained & transported in a confidential manner.
♠ Afford inmates the right to refuse care & treatment.
♠ Provide health care to all inmates regardless of custody status.
♠ Not to be involved in any aspect of execution of the death
penalty.
♠ Identify themselves to their patients & not represent
themselves as other than their professional license or
certification permits.
♠ Undertake biomedical research on prisoners only when the
research methods meet all federal guideline requirements
for experimentation on human subjects, and individual
prisoners or prison populations are expected to drive
benefits from the results of the research.
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IEEE Code of Ethics
We, the members of the IEEE, in recognition of the importance of
our technologies in affecting the quality of life throughout the
world, and in accepting a personal obligation to our profession,
its members and the communities we serve, do hereby commit
ourselves to the highest ethical and professional conduct and
agree:
1.to accept responsibility in making engineering decisions
consistent with the safety, health and welfare of the public, and
to disclose promptly factors that might endanger the public or
the environment;
2. to avoid real or perceived conflicts of interest whenever possible,
and to disclose them to affected parties when they do exist;
3. to be honest and realistic in stating claims or estimates based on
available data;
4. to reject bribery in all its forms;
5. to improve the understanding of technology, its appropriate
application, and potential consequences;
6. to maintain and improve our technical competence and to
undertake technological tasks for others only if qualified by
training or experience, or after full disclosure of pertinent
limitations;
7. to seek, accept, and offer honest criticism of technical work,
to acknowledge and correct errors, and to credit properly the
contributions of others;
8. to treat fairly all persons regardless of such factors as race,
religion, gender, disability, age, or national origin;
9. to avoid injuring others, their property, reputation, or
employment by false or malicious action;
10. to assist colleagues and co-workers in their professional
development and to support them in following this code of
ethics.
Approved by the IEEE Board of Directors -- August 1990
Assignment #1
What is ethical behavior and why does it
matter at work?
How do I know if I am making ethical
decisions?
What process should I follow to make ethical
decisions?
What is the College’s [Gen.Wingate] policy
on Ethics and Standards of Conduct?
Submission date: 4 Nov 2011
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Ethics in the Workplace:
Definitions, Benefits &
Choices
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What are Ethics?
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Ethics and Organizations
Organization employees should conduct themselves
professionally at all times on the job, and act in ways that
bring credit to themselves, the org., and the public we serve.
Your compliance with the Employee Ethics and Standard of
Conduct is of utmost importance. Unfortunately, even the
appearance of wrongdoing by one employee may affect the
reputation of every employee.
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Benefits of
Ethics in the Workplace
Personal Benefits: Other Benefits:
Peace of mind Ensure policies are legal
Improve society
Pride
Maintain a moral course
Good reputation in difficult times
Trust Develop strong
teamwork and
productivity
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Making Ethical Choices
When in doubt:
Talk to people whose judgment you respect.
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Making Ethical Choices
Trustworthiness Fairness
Honest – Reliable – Reputable Just – Reasonable – Impartial
Respect Caring
Tolerant – Considerate – With manners Kind – Compassionate – Giving
Responsibility Citizenship
Self control – Self discipline – Accountable Obey – Respect – Protect
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Making Ethical Choices
Act in a manner that promotes public
confidence in your integrity and fairness.
Follow the “Six Pillars of Character”
Be professional
Give excellent customer service
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Standards of Conduct
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Organizations Standards of
Conduct
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Acceptance of Gifts
Accepting gifts, gratuities, or entertainment
from someone involved with a claim (or
agency business).
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Confidential Information
Do not give out confidential information you know
through employment with the Organizations to an
unauthorized party.
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Use of State Property
City/state law limits the use of Organizations
state property to state purposes.
Organizations employees may use state
property only to conduct official
Organizations business.
Employees are prohibited from conducting
any outside or non- Organizations’s business
on office time.
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Use of State Property:
Examples
Telephone & fax Copy machines
TEX-AN (long Cell phones
distance) State vehicles (or
Credit cards rental vehicles paid for
by the state)
Computers
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Use of State Property:
Internet
The Internet should be used for legitimate
state business. However, brief, occasional
and incidental personal use is allowed.
Personal use of the Internet is a privilege (not
a right) and personal use should be limited to:
short work breaks, lunch and 30 minutes
before or after work.
Internet Policy
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Use of State Property:
Internet
Prohibited:
Accessing pornographic sites/material.
Accessing, posting, or sharing material that can be
considered racist, sexist, threatening, obscene or
otherwise objectionable under state or federal law.
Use that hampers or impedes the conduct of state
business.
Use for political purposes.
Use for the solicitation for charities/organization
memberships.
Use for subscribing to mailing lists or mail services.
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Use of State Property:
E-Mail
E-mail should be used only for legitimate
state business. However, e-mail messages of
a personal nature may be sent and received
as long as use is brief, occasional and
incidental.
E-Mail Policy
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Use of State Property:
E-Mail
Prohibited:
Use for solicitation (ask/plead for something) for
charities or organization membership.
business.
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Use of State Property:
Organizations Records
Falsifying and/or destroying Organizations
records is a violation of Organizations policy. It
may also constitute a violation of the Country’s
Government Code.
All records are considered state property and
may not be removed or destroyed except within
accordance with Organizations record and
retention schedules.
Check with your manager for specific operational
policy.
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Use of State Property:
Organizations Facilities
You may not use work hours and/or state property to
solicit and collect gifts, contributions or services from
non-workers for special events or incidents, or for
political purposes.
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Drug-Free Workplace
Org. employees must not work under the
influence of:
• Drugs • Household or commercial
• Alcohol products
• Controlled substances • Other similar products
• Derivatives of controlled • Unauthorized prescription drugs
substances • Other dangerous drugs
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Firearms and Other Weapons
Some organizations have a zero-tolerance
policy for violence or harassment in the
workplace.
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Political Activities
State and federal laws restrict political activity of
state employees.
You may not participate in political activities on
state time.
This includes:
Collecting contributions
Selling tickets to political fund raisers
Distributing campaign material
Making campaign phone calls
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Ethical Views
“Objectivity” in professional ethics means that
there are principles and values outside of oneself
that the members of the community share & can
discuss, and that individuals will be measured
against.
The concept of “reasonableness” is imbedded in due
diligence.
It is said that thinking reasonable is thinking morally.
The objectivity in professional ethics comes when
we ask what the reasonable peer would do in
circumstances with the ethical problem.
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The reasonable peer is a hypothetical standard- a person
who is well-informed, well-intentioned, open-minded,
calm, detached but emphatic, unbiased, sane, sober – a
condition we are capable of even though we all lack
consistency.
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Ethical Dilemmas
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Categories of Moral Theories
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Utilitarianism: “choose the greatest good for
the greatest number”.
An act is right only if it tends to result in the
greatest net good.
All acts are potentially permissible; it all depends
on the consequences.
A natural law adherent will say that abortion is
wrong; a utilitarian will say that “it depends”.
Utilitarianism is closely associated with modern
techniques of risk or cost benefit analysis.
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Rights based theories:
an act is morally right if it respects and uphold rights.
It emphasizes respect for persons, the bearer of rights.
The good of the community may be sacrificed for the
rights of an individual.
We may’ve difficulties clearly identifying rights and
deciding w/c rights are more fundamental or pressing
(urgent, persistent and demanding, difficult to ignore
or refuse) in the circumstance.
Duty based theories: are closely related to right
based theories, b/c a right can be enforced by enforcing a
duty. It considers motive or intention of the decision-
maker as well as the nature of act and its
consequences(though consequences are less important.)
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Kantianism:
is often viewed as duty based theory, but can be
expressed in a right form. Rights emerge from the
duty to treat others with respect.
Under Kantianism, one decides if an act is right or
wrong without looking at the consequences – so it is
an approach that is in contrast to Utilitarianism.
A famous Kantian rule or saying is “always treat
others as ends in them and never as means solely ”.
People aren’t objects or tools.
Kantianism is the basis of our modern concern for
human rights- respect for persons.
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Example: a hijacked airplane with 200 innocent people
aboard is being about to flow into World trade center.
You are in the fighter jet and managed to reach the scene
in time to decide whether to blow the airplane out of the
sky. Do you kill 200 innocent people to save thousands?
A Utilitarian will say “yes”, a Kantian will say “no”. What
do you choose?
A virtue based theory: requires that one act for the
sake of virtue, or as a virtuous person would.
A virtue is a good character trait – benevolence, justice, loyalty,
friendliness, courage, honesty, integrity…
A vice is a bad character trait.
The more people positively affected by the exercise the better
and the more virtues called into play the better.
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Virtue ethics is not deployed in modern times as much as
it used to be.
Much of what we talk about in professional ethics is
related to virtue.
Professional code of ethics specifically refer to virtues.
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Can still complacency (“we’re ethical b/c we’ve a code of
ethics”). If it isn’t used or enforced, the suspicion may be
it’s there simply to polish the group’s public image or to
bolster a professional monopoly.
A code of ethics doesn’t create ethics and it is not really
possible to completely codify ethics. Collateral education
is necessary to bring a code of ethics alive.
Most professional code of ethics cases have to do with
conflicts:
A moral dilemma is a conflict, a clash b/n risk to human life &
property interests, or a clash b/n risk to human life and risk to
the environment. However, a common type of conflict is a
“conflict of interest”. This usu. refers to a conflict b/n one’s
professional duties and one’s personal interests.
This case may not be true moral dilemmas, although they may
be painful to resolve.
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A profession is required to be cooperative, respectful,
supportive, helpful, open-minded as well as open &
without crude competition.
Competition is good, but it must be straightforward and
honest. And it is of the essence of professionalism that
discipline is maintained.
It is an essential element of professionalism, and it is
often referred to directly in code of ethics, that one must
engage in continuous professional dev’t ( = cont.
improvement in prof. knowledge & skills)through one’s
career.
You can loose your designation if you cannot show
upgrading over time.
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Respecting confidences (confidential issues) is another
idea expressed in code of ethics: medical, business,
education, law, etc
Personal use of information is also a breach (failure to
maintain, obey, or keep) of confidence.
Many codes of ethics refer to “integrity” as a value –
“maintain the highest standard of integrity= consistency
in commitment, or whole, to moral commitments.”
A person with integrity will admit errors, refrain from
false pretense and advise clients truthfully. Integrity is
related to promise keeping.
A professional must be careful about what is promised. If
you can’t on your promises, your integrity is said to be
jeopardized(=endangered).
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Loyalty should not be blind, however, and so other values
may be in conflict with worthy in the circumstances.
A professional is expected to conduct himself or herself
at a higher level than most other members of society.
Note:
Solving problems in professional ethics can be very
difficult. Professional groups should be encouraged by
their members to continue their work in developing
and revising their codes of professional ethics, and to
set up fair processes for dealing with cases.
It goes without saying that education is necessary to
supplement professional code of ethics.
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AICPA Code of
Professional Conduct
Four parts to the Code:
Interpretation
Principles of the rules
of conduct
Rules of Ethical
conduct rulings
Code of Professional Conduct
1. Responsibilities
Professionals should exercise sensitive and
moral judgments in all their activities.
2. Public Interest
Members should accept the obligation to act
in a way that will serve and honor the public.
Ethical Principles
3. Integrity
Members should perform all responsibilities
with integrity to maintain public confidence.
5. Due Care
Members should observe the profession’s
standards and strive to improve competence.
Independence in fact
Independence in appearance
Rules of Conduct:
Independence
Rule 101 – Independence
Material or immaterial
Rules of Conduct
101 Independence